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Best Western O'Hare/Elk Grove Hotel

TripAdvisorUS$120*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$133*
US$120*
US$133*
US$120*
US$125*
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311 Reviews from our TripAdvisor Community

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Showing 300: English reviews
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Leeds, United Kingdom
Reviewed 6 days ago NEW

OK for an airport hotel but nothing special. Shuttle difficult to arrange from airport having travelled internationally and when it came it was hopelessly overcrowded. At hotel we were told fully booked and room we had booked was not available and of course they blamed Expedia. They then wanted to charge us $10 for a fold up bed when we...

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Helpful?
Thank travelwoofleeds
Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review

Thank you for taking the time to review our property, feedback like yours helps us to see what areas we are doing well in, and also highlights what areas can use improvement. I am very sorry to hear about your difficulties regarding our shuttle service and the room accommodations upi chose and reserved that were not available. I agree we...

Champaign, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 20 April 2017

This Best Western has been completely renovated in the last few years and is really nice now. The rooms are nicely appointed and clean, quiet and with excellent amenities. As the title says, the real treasure here is the staff! We stayed for a Park-Sleep-Fly, both before and after a trip. Because my husband is having some physically challenges, i...

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Helpful?
Thank Toranut1997
About Hotel's Favourite Review
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review

Thank you so much for taking the time to complete the Guest Satisfaction Survey with such detailed, wonderful comments regarding the staff and our hotel. We are very proud of our hotel and our staff, they are the key to an enjoyable stay for our guests. I will of course share your kind words with them so they may enjoy...

Reviewed 1 week ago via mobile

Due to the traffic, I was willing to pass up the shuttle service that was late in picking us up from O'hare. On checking in, front desk person offered an early wake-up call for 3am and wrote on our paper that we wanted the 3:55am shuttle service. Neither of these happened. No wake up call and no shuttle service. When...

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Helpful?
Thank Mariflor R
Michelle S, General Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review

Thank you for taking the time to review our property, feedback like your helps us to improve. I am so sorry to hear about your difficulties with our shuttle not being scheduled and the wake-up call you did not receive. I agree we should have done a much better job of making sure these issues were handled correctly. Anytime we...

NJ
Reviewed 3 weeks ago

The hotel is quite far from the airport. The airport shuttle serves also another hotel (Motel 8). On the way it passes just about every hotel chain, non of which call themselves "O'Hare". One has to make reservations for the shuttle (which gets quite crowded) and "arrive 10 mins prior to departure" according to staff. At this rate I might...

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Helpful?
Thank MaxwellNj
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor survey regarding your recent stay at our hotel. Your feedback is very important to us , however although we cannot change location, we enjoyed having you as our guest and would be pleased to have you as a guest again. Kind Regards, Fran Prybylo Guest Relations Manager

Cincinnati, Ohio
Reviewed 3 weeks ago

This hotel had the best breakfast for a hotel - it was clean and perfect for a night before a flight! The staff was very nice and helpful. The shuttle to the airport was enjoyable as well. All in all a good stay!

Review collected in partnership with Best Western
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Helpful?
Thank Meowme1010
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and have shared them with our team. We are very proud of our hotel and the services we provide and we are very glad to know you enjoyed your stay with us. We are looking...

Reviewed 3 weeks ago via mobile

I've never been so disappointed in my life. I will say our stay at the hotel was fine, could have been cleaner, and breakfast was not offered early for people with early flights, which was annoying. BUT... After a wonderful vacation in Cabo for a week, we landed back at O'Hare around 10:30pm. Upon landing we called the hotel (our...

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Helpful?
Thank Shawna F
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review

Thank you for taking the time to review our property, feedback like yours helps us to see what areas can use improvement, in your case our shuttle service was deficient. I am so sorry to hear about your difficulties with the service and the driver. It is never our intention to jeopardize the convenience of our guests. Please accept our...

Saint Louis, Missouri
Reviewed 3 weeks ago

Worn down property. Needs maintenance work and plumbing repairs. Had to listen to the kids in the room​ next door for most of the night. Faucet dripped non stop in the shower and the sink. They need a quality maintenance man, not that angry look man that does poor work.

Review collected in partnership with Best Western
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Helpful?
Thank Seth K
South Plainfield, New Jersey
Reviewed 4 weeks ago via mobile

Our stay at this hotel has not even started yet and already it's off to a rocky start. Prior to booking, we confirmed that it was okay for us to leave our bags at the desk if we arrived early from our flight. When I got to the counter today to drop off our bags, I was told that it...

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Helpful?
1Thank ericjvilla
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding a charge to store your baggage. I have spoken to our Front Desk Manager and he has informed me the charge has been waived, and they apologized to you when you checked out. Your satisfaction is very important to us and we will be...

Delafield, Wisconsin
Reviewed 18 April 2017

We live in Wisconsin and have used this hotel many times for Park & Fly when we fly out of Chicago. Great value, very nice rooms, restaurants close by. Shuttle service to/from O'hare is very efficient. Will be back again!

Review collected in partnership with Best Western
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Helpful?
Thank Sharon B
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review

Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and will share them with our team. Your survey responses will serve as encouragement to all of our staff as we try very diligently to continually improve the quality of our services to...

Yorba Linda, United States
Reviewed 16 April 2017

had a early flight so this was close to the airport and had shuttles running all the time. The hotel was clean and quiet even being next to a toll road. This hotel needs to offer fruit and pastries for early departures.

Review collected in partnership with Best Western
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Helpful?
Thank dennisz308
Fran P, Guest Relations Manager at Best Western O'Hare/Elk Grove Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding your recent stay at our Best Western Elk Grove Village Hotel. I have shared your comments with our team and they join me in thanking you for your kind words. We are very proud of our hotel and the services we provide and we are glad...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The beautifully and freshly renovated guest rooms at the Best Western® O’Hare/Elk Grove Hotel have your convenience in mind. Reliable, fast Internet and a complimentary full hot generous breakfast are just a few of the amenities that we offer. We offer Sleep and Fly Packages and 24-hour shuttle service from Chicago O'Hare International Airport (ORD). Call hotel direct for details. The hotel is conveniently located in the heart of Chicagoland. ... more   less 

Additional Information about Best Western O'Hare/Elk Grove Hotel

Address: 100 Busse Road, Elk Grove Village, IL 60007 (Formerly BEST WESTERN O'Hare/Elk Grove Village Hotel)
Region: United States > Illinois > Elk Grove Village
Price Range: €84 - €131 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western O'Hare/Elk Grove Hotel 3.5*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Best Western, Orbitz, Hotwire, Ctrip TA, Priceline, Cancelon, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your Best Western O'Hare/Elk Grove Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn And Suites Elk Grove Village
Quality Inn & Suites Elk Grove Village Hotel Elk Grove Village
Quality Inn Elk Grove Village
Elk Grove Village Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Best Western O'Hare/Elk Grove Hotel staff and other travellers.
6 questions
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South Bend, IN
8 months ago
Chicago, Illinois
5 months ago
over a year ago
Rutland
over a year ago

See all questions (6)

Questions? Get answers from Best Western O'Hare/Elk Grove Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from the lift are quieter - people are leaving early for flights and congregate around the lifts and talk”
jlbmpms, 14 Feb 2017 | Read review
“Think they are all about the same.”
RetiredBums, 24 Nov 2016 | Read review
“Our room was fine, but we really needed extra pillows and they could not provide them”
Punkicoleman, 17 Oct 2016 | Read review
“Amazing Staff”
shell2842, 16 Aug 2016 | Read review
“book online or use phone at airport to make reservations”
jeffer287, 15 Nov 2015 | Read review
5 of 5
TripAdvisor
US$120* /night
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Booking.comUS$120
Ctrip.comUS$125
CancelonUS$133
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*Disclaimer
Prices are for 1 room, 2 adults
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