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All reviewsthe shuttle driverflight attendanthot breakfastgreat parkpark flybusiness centerwafflesreturn flightbed was very comfortableo'hare airportwhite castlefree breakfastclean roomsbreakfast itemsexercise roomclose to the airportparking lot
Stayed one night with my son & his wife (2 rooms) the night before I was flying back to UK.
Really good hotel, good staff, great room. Very comfy bed, all amenities. Would have liked a bottle of water in room complimentary & didn’t know...More
Response from Michelle S, General Manager at Best Western O'Hare/Elk Grove HotelResponded yesterday
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and have shared them with our team.
We are very proud of our hotel and the services we provide, and...More
Stayed at this property four nights. It had been a very long time since I staying at a Best Western property. Was a very nice property! Wonderful room and very comfortable bed and the staff was excellent!
I made a call to the hotel just...More
Response from Michelle S, General Manager at Best Western O'Hare/Elk Grove HotelResponded 21 February 2018
Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such detailed, wonderful comments regarding the staff and our hotel. We are very proud of our hotel and our staff, they are the key to an enjoyable stay for...More
Avoid this place.
Shady management. Air conditioning wasn’t working in a hot Chicago weekend and I was offered only 20 percent for putting up with sweaty nights.
Carpets are wet and musty smell everywhere.
Sorry you guys can keep my 20 percent reimbursement and have...More
The hotel location is great. Shuttle service from Hotel to Airport is always on time; Shuttle service from the airport to the hotel is whole different story. The 2 times we called upon the shuttle, we had to wait around 2 or more hours for...More
Thank Mario M
Response from Michelle S, General Manager at Best Western O'Hare/Elk Grove HotelResponded 3 weeks ago
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such kind remarks. On behalf of our staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel and staff....More
I stayed here on a quick business trip to the area. There is an airport shuttle, but it is a bit of a drive (roughly 20 minutes) to the hotel.
The hotel is relatively clean. It is dated, but there have been some attempts to...More
Response from Michelle S, General Manager at Best Western O'Hare/Elk Grove HotelResponded 21 May 2018
Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey.
We accommodate many guests each evening, many of which are traveling for business purposes- and we try very diligently to make each guest's stay a pleasure. The typical 5 star hotel services...More