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Quality Inn

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#5 of 8 Hotels in Elgin
Certificate of Excellence
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95 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Elkins, New Hampshire
Reviewed 3 weeks ago

We have stayed at this Quality Inn several times because it's convenient, clean and the breakfast is great. Concern - We booked through Hotels-Rates because it was the # on my Choice Privileges card. As of 11/12/16 our credit card has been billed for $641.02 but our Quality Inn invoice is $428.56!!! While making the reservation I mentioned that I...

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Thank betsyKpilots
Portsmouth, United Kingdom
Reviewed 9 October 2016

Stayed one night 9/8/16 on a trip to Yellowstone National Park. Very satisfied with everything. Beds were comfortable and both the room and bathroom were clean. Well run and easy on the budget. Would not hesitate to stay again or recommend.

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Thank 274gerard
Troy, Michigan
Reviewed 6 October 2016

Stayed one night as it was close enough to final destination. Easy enough to get in and out of. Walking distance to the Baskin Robbins for after dinner snack. Good sink area which is separate from the bathroom.

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Thank K C
General M, General Manager at Quality Inn, responded to this review

Thank you for staying with us and taking the time to write this review. Yes - we do have some dining options near us. We have a TCBY sugar free yogurt in the BP, Duncan Donuts/Baskin Robins, Alexander's Café and a Bennigans. We hope you will visit us again soon! James Diller General Manager Quality Inn of Elgin

Fort Atkinson, Wisconsin
Reviewed 18 September 2016 via mobile

My rating would be two out of five had it not been cheap. The TV in the room had no cable, the beds were stiff and the bathroom door wouldn't shut. There are definitely better options when staying in Elgin.

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2Thank eric_mehrkens777
General M, General Manager at Quality Inn, responded to this review

I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. We...

Marquette, Michigan
Reviewed 16 August 2016

I stayed here for three nights during the Central Regional softball tournament at Elgin National Little League. I have nothing bad to say about this hotel, other than the fact that the key card wouldn't work in my room and nothing was done over three days to fix it. I think the battery was going in the door, because the...

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Thank Joseph600
General M, General Manager at Quality Inn, responded to this review

Thank you for your review. We have always believed that travelling with a team or group is a stressful endeovour, and if we are able to provide customer service that would lessen some of that stress, then we are on the right track. All of our staff believe in providing that personalized service, and I agree with you, that she...

Shelton
Reviewed 28 July 2016

We stayed at Quality Inn for four nights and it was very comfortable and spotlessly clean, deserving of more stars. We had a minor problem with our room and Sandra (front desk) moved us to another room immediately. We were very happy with our stay. Breakfast was typical, but, satisfactory. The coffee was surprisingly good. Free popcorn and cookies in...

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Helpful?
Thank Mark O
General M, Manager at Quality Inn, responded to this review

Thank you so much for your response! We are so happy you enjoyed your stay, and are sorry of the issues you encountered. I will pass along your kind words to Sandra who helped you that night. We look forward to your next visit, and again thank you for your kind words! Sincerely, Sandra Salazar (not the one that helped...

Minneapolis
Reviewed 18 July 2016

The good: the room was comfortable and quiet, it is right off I-90 so very convenient to us, Quality Inn provides a free breakfast and breakfast was fine. The price was excellent. The annoyances: we booked through TripAdvisor, who asked us how many adults were staying in the room but provided no space for the number of kids. (We have...

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Thank NMpls
General M, General Manager at Quality Inn, responded to this review

I am terribly sorry you did not enjoy your stay. But we do take our guests safety very seriously. It is Elgin Fire Department code that roll-a-ways can not go into rooms with two beds. First, their really isn't room for it and would make vacating the room in case of an emergency more difficult. We also believe an outlet...

Dixon, IL
Reviewed 17 July 2016

We stayed here one night when we were in town for a wedding. It was easy to get to, just off I-90 tollway. The bed was quite comfortable, there was a coffee maker, fridge & microwave in the room. Kept losing the signal on the TV though. (it was raining) The bathroom had kind of an interesting decor; no tub,...

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Helpful?
Thank jaffa76
General M, Manager at Quality Inn, responded to this review

Thank you for your response. We appreciate your kind words. We hope to see you again in the future. Sincerely, Sandra Salazar Assistant General Manager

Aurora
Reviewed 15 June 2016

Convenient location about 30 minutes west of O’Hare airport, right next to the I90 highway and close to several restaurants and a gas station, but nevertheless a quiet and peaceful spot. Easy parking along the front of the hotel, reception right inside the front door and the elevator just steps away. Everything was just so easy and convenient. Rooms and...

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Thank ekimbry
General M, Manager at Quality Inn, responded to this review

Thank you so very much for your kind words. I appreciate the detail you took to explain the renovations and what we have done with the property. We are proud of how everything turned out. Again thank you so much, and we can't wait for you to come back and stay with us again in the future. Sincerely, Sandra Salazar...

Elgin,il.
Reviewed 10 June 2016 via mobile

I booked a two nite stay though Booking.com they sent me a confirmation though my email. When I got there with all my luggage Sandra Salazar could not find my reservation on her computer.So I showed her the email confirmation that Booking.com sent me. And she said OK I can help you, but it won't be for that price she...

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Helpful?
Thank Lu L
General M, Manager at Quality Inn, responded to this review

Sir, I would like to speak to you more in detail as to what happened. Please contact me. Thank you, Sandra Salazar 847-608-7300

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Quality Inn

Address: 500 Tollgate Rd, Elgin, IL 60123-9315
Region: United States > Illinois > Elgin
Price Range: €58 - €85 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Quality Inn Elgin
Elgin Quality Inn
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Questions & Answers

Questions? Get answers from Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“May want to choose upper floor to avoid hearing footsteps from the second floor.”
 of 5 bubbles 76michaelc, 19 May 2016 | Read review
“Upper floor not near elevator or ice machine”
 of 5 bubbles MzMBB, 24 Feb 2016 | Read review
“Ask to stay on the upper floors, much more quiet up there.”
 of 5 bubbles 126fredaw, 16 Dec 2015 | Read review
“The sisters liked having adjoining rooms .”
 of 5 bubbles richardpN770WX, 2 Nov 2015 | Read review
“The room next to the laundry room for housekeepers. It's very quiet at night so u can actually get decent sleep”
 of 5 bubbles 974mauriceo, 2 Aug 2015 | Read review
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