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Extended Stay America - Chicago - Downers Grove

Traveller (28)
Room & Suite (15)
Dining (1)
  • Excellent24%
  • Very good9%
  • Average12%
  • Poor15%
  • Terrible40%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
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Offers from Extended Stay America - Chicago - Downers Grove
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1 room, 2 adults, 0 children
Standard Room
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Reviews (73)
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All reviewsgreat service and staffclean bedfront desk staffjuanitaevelynstovemall
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1 - 5 of 73 reviews
Reviewed 9 February 2018

I had the misfortune of getting this hotel again through Priceline in October of 2017. After a year from my previous stay, nothing much had changed. Same poor quality and same poor attitude by front desk staff. The room was not as dirty and disgusting...More

Thank Mehrad S
Response from 00esa, General Manager at Extended Stay America - Chicago - Downers GroveResponded 12 February 2018

Mehrad, we apologize for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can prove this is not typical of our usual...More

Hotel's Favourite
Reviewed 10 October 2017 via mobile

Me and My family Love this place, it quite and the housekeepers are very cooperative when needing anything asked, the front desk is very helpful and full of joy they always tend to our needs accordingly, we love the food place around and the lovely...More

Thank lailai36
Response from 00esa, Manager at Extended Stay America - Chicago - Downers GroveResponded 11 October 2017

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are so delighted to read that you loved our courteous associates, pet policy and your well-equipped room as well. It was great to have...More

Reviewed 1 February 2018

No complaints. Staff was very good and very helpful. There isn’t a sports bar across the street. A fitness place next door 24 hour fitness place. The restaurant are more a good choice for the area. Only complaint was the time of the year was...More

Review collected in partnership with Extended Stay
Thank mrgq79
Response from 00esa, Manager at Extended Stay America - Chicago - Downers GroveResponded 2 February 2018

We are pleased to know how much you enjoyed your stay at Extended Stay America. Our entire staff works hard to meet and exceed our guests' expectations, and they will be pleased with your rating. Your compliments will certainly be shared with all our team...More

Reviewed 22 January 2018

We paid for a king room when me my wife and son got there they told me they where sold out but would give us a bigger room. We went to The room it was a queen bed. They let us know that was the...More

Review collected in partnership with Extended Stay
1  Thank adalbertov2018
Response from 00esa, Manager at Extended Stay America - Chicago - Downers GroveResponded 22 January 2018

Albert, thanks for being with us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the...More

Reviewed 9 January 2018

The past month or so has seen amazing improvements, with cleanliness, customer service, and the overall customer service experience. Honorable mention to housekeepers Juanita, and Victoria, and front desk staff Gaby and Tonika whose natural helpful natures helped make things go smoothly, even before new...More

Thank L Z
Response from 00esa, Manager at Extended Stay America - Chicago - Downers GroveResponded 10 January 2018

Thank you for choosing Extended Stay America once again. We are glad to read you had a wonderful stay with us and enjoyed our warm hospitality. We will be sharing your compliments with the entire staff, especially with Juanita, Victoria, Gaby, and Tonika for providing...More

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Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Price range
US$63 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Price range
US$63 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (28)
Room & Suite (15)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Room Tips
"If you have dogs,the first floor near the designated pet area is your best bet.System issues:but service..."
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"Lots of space in the room. Geared towards business travelers for longer stays"
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"i didn't hear any noise in the hotel its just really where you want to be chose the first floor cause..."
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"Don't choose any in this fleabag...."
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