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Red Roof Inn Chicago-Downers Grove

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Red Roof Inn Chicago-Downers Grove
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211 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Beloit, Wisconsin
Reviewed 13 July 2016 via mobile

The biggest plus..the beds are good. The bathroom was small and needing some fixing up. Did not get enough towles and when i called about more i had to go find the housekeeper. In a area of stores and restaurants...and close by of where he had to be. Kinda seems like a sketchy hotel. Not impressed at all.

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Helpful?
Thank Ruby1218
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to write a review regarding you recent visit to our location. I am extremely sorry that your stay was not an enjoyable one. It saddens myself and my team when even one customers walks away from our location not feeling completely confident in the service we provided our delighted in the condition of the...

Downers Grove, Illinois
Reviewed 9 July 2016

Betty is excellent as her work ethic is like no other and understand why she is head housekeeper. She always has a smile on her face and is so pleasant to talk to. Also she always goes above and beyond when cleaning a room. It is because of her that I stay here.

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Helpful?
Thank dpollak148
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to write such a wonderful review. I am glad to see our Bethy being recognize for a job well done. Bethy's professionalism is sincerely a treat and a pleasure to work with. . At this location we believe in complimenting openly. I compliment my team for making you our valued guest feel welcome. Again,...

pa
Reviewed 7 July 2016

This is the best motel I've been to. A nice surprise. It's clean, well priced, & free wifi + HBO , and friendly staff. Next to Yorktown Centre helps too. Please note the 5 stars is not to compare this to Sheraton.

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Helpful?
Thank p l
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for choosing to lodge at our location. We were so pleased to hear that your stay was an enjoyable one. It is our mission to ensure that every guest is treated with hospitality heart and that the staff maintains a professional and courteous attitude towards all of our valued guest. Again thank you kindly, please consider us your...

Natrona Heights, Pennsylvania
Reviewed 5 July 2016

I've stayed at this hotel numerous times on my trips to Chicago. Always much cheaper than staying in the city. Only five minutes away from the train station in Downers Grove too. Check in was always quick, rooms were clean, and the location is perfect. The hotel is right next to a Hooters, a large mall right across the streets,...

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Helpful?
Thank rutkoski44
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for choosing our location for all of your hospitality needs. I have shared your feedback with my team and they were overjoyed to read such a wonderful review. Please consider us your hotel of choice should your travel plans bring you back to the Downers Grove area. Sincerely, Erica Carey General Manager Red Roof Inn Chicago-Downers Grove I0087@RedRoof.Com

Bolingbrook, Illinois
Reviewed 28 June 2016 via mobile

Came in for a Cubs game. We were trying to find an inexpensive convienient place to stay. We hit the jackpot. Recently updated rooms, great parking, safe area and everything you could expect for a quick visit near Chicago. For the price this place cant be beat.

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Helpful?
Thank Oxman1978
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you kindly for writing such a wonderful review about your stay at the Red Roof Inn Chicago Downers Grove. I glad to hear that we were able to resolve your area of opportunity immediately. Our goal is to ensure that every guest is leave the property feel confident and satisfied. Again, thank you kindly for writing such a wonderful...

Reviewed 22 June 2016

Lower than average room, 3 females and we didn't feel too secure. No frills, not too clean. We were in a non-smoking room but found ashes in the bathroom. Mattress was comfy.Had to call for towels; then they didn't have any extras. Good enough for us to sleep overnight.

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Helpful?
Thank Zack D
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to write a review. I will address all the areas of opportunity that you mentioned with my entire team. I am extremely sorry that your stay was not a wonderful experience. I would love to have the opportunity to address all your areas of concern. Please do not hesitate to contact me at the...

A TripAdvisor Member
1 review
Reviewed 9 June 2016 via mobile

I was look for a place to relax and get a piece of mind, but was not looking to spend a great deal of money. As i uses the trip app Red Roof Downers Grove is the choice i selected. Being that all Red Roof dont have the best reviews i still decided to go cause it was in the...

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Thank A TripAdvisor Member
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

I sincerely appreciate you taking the time to fill out a review and for making other travelers aware of the friendly service that the entire staff at Chicago-Downers Grove provided. We take pride in making sure our guest are confident with our product, delighted in the service they receive and fill that we have significantly met or exceeded there needs....

Reviewed 9 June 2016 via mobile

I had the pleasure of staying here on Monday for a business meeting on Tuesday. The staff was great. Friendly as soon as I walked through the door I was greeted with a warm hello and welcoming me to their hotel. Ouchie I hope I spelled her name correctly. She was excellent told me how to get to a Starbucks...

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Thank sexyshay
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you so much for writing a review about you recent stay at the Red Roof Inn Chicago-Downers Grove. We are so pleased that we exceeded your expectations through Uchita superior customer service and our outstanding quality. I will make sure to share your wonderful comments with the entire staff. Feedback from our guests is always welcome as we strive...

Reviewed 8 June 2016 via mobile

I can't brag enough on this place. The hotel is great ....the location is wonderful and in the middle of a really fun and event filled town. But what sets the place apart is the people that work here. We (a group of 4 business travelers) have frequent this location numerous time in the past year and have experienced nothing...

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Helpful?
Thank Curtis B
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to write a wonderful review regarding your visit at our location. I am glad to here that James, Uchi and I were able to assist you. It is always nice to see an employee being recognized by our valued guest for a job well done. I will be sure to share your review with...

Reviewed 6 June 2016

2 towels and 1 washcloth for a party of three. Tub had a black footprint in it. Blankets had red spots on them. Yuck! Is that blood or what? Sink has a big crack in the bowl. We tried not to look too closely at the dirt bcz we are stuck here for the night. They have newer laminate flooring,...

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Helpful?
Thank Kimmie715
i0087, General Manager at Red Roof Inn Chicago-Downers Grove, responded to this review

Thank you for taking the time to write a review regarding you recent visit to our location. I am extremely sorry that your stay was not an enjoyable one. It saddens myself and my team when anyone walks away with a bad impression our location. Our sole responsibility is to ensure that every guest leaves the Red Roof Inn Chicago-...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Red Roof Inn Chicago - Downers Grove is conveniently located off of I-88 at Butterfield Road, convenient to Lombard, Downers Grove and Oak Brook. This hotel is located within walking distance of Yorktown Mall, a movie theater and many great restaurants. Features include complimentary wireless internet, guest laundry, and flat-screen TVs. ... more   less 

Additional Information about Red Roof Inn Chicago-Downers Grove

Address: 1113 Butterfield Rd, Downers Grove, IL 60515-1057
Region: United States > Illinois > DuPage County > Downers Grove
Price Range: €51 - €71 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Chicago-Downers Grove 2*
Number of rooms: 134
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Also Known As:
Red Roof Inn Chicago Downers Grove Hotel Downers Grove
Red Roof Inn Downers Grove
Downers Grove Red Roof Inn
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Chicago-Downers Grove staff and other travellers.
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Questions? Get answers from Red Roof Inn Chicago-Downers Grove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second floor rooms with fridge are best”
 of 5 bubbles Allan2, 6 Aug 2016 | Read review
“They do allow pets and there was a dog next door that did bark but only maybe twice - and very briefly”
 of 5 bubbles scottj924, 10 Mar 2016 | Read review
“quiet place”
 of 5 bubbles ggiraldo2002, 17 Feb 2016 | Read review
“All rooms are good - nice layout.”
 of 5 bubbles markpN9916RI, 16 Jan 2016 | Read review
“Try to get a room near the lobby. We stayed near the back near the highway and you could hear the cars driving by.”
 of 5 bubbles ll3636, 8 Nov 2015 | Read review
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