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My wife and I are proud members of IHG brands because of the service that we have gotten over the years, and Char at the Holiday Inn Express in Downers Grove Illinois made sure our experience was amazing. We had a small issue but she...More
We were given step by step gps directions in a snow storm from the staff. We were also given any and all toiletries you can possibly think of that you would not remember. The entire staff is friendly upbeat and extremely helpful. The property is...More
2 Thank alicethompson1972
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 14 February 2018
Alice, thank you for being our guest at Holiday Inn Express Chicago - Downers Grove. We especially enjoyed reading your comments about our location, excellent service, and the many amenities we offer. Thanks for your business, and we look forward to seeing you and your...More
I have stayed here multiple times. The staff is professional. My recent interactions were with Becca and Char. They accommodated an early checkin and were responsive over email. Appreciate the friendly atmosphere there. Great experience always !More
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 4 weeks ago
Hiren, it was a pleasure to read your review about the great service you received from our staff and how they exceeded your expectations. Our associates are dedicated to going the extra mile to make your stay as comfortable as possible. We appreciate all of...More
Found this hotel on TripAdvisor, first time in Downers Grove. We like the reviews and yes your going to have the complainers. Easy check in, nice girl greeting us. Got off with room key not working. BUT, room was very nice and clean. I would...More
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 11 March 2018
Thank you for being our guest at Holiday Inn Express Chicago - Downers Grove. It was a pleasure reading your review, and we appreciate you sharing the highlights of your stay with other travelers. We especially enjoyed reading your comments about our accommodations, excellent service...More
Here on business, stayed a couple of nights....very disappointed. Thought I could count on Holiday Inn's. Room was a good size. Bed was comfortable. Alarm Clock did not work at all. Light switch on desk lamp was broken. Much dirt around, under and behind furniture....More
Thank Linda J
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 9 March 2018
Linda, thank you for your comments regarding your stay at our hotel. We appreciate your candor and will share your concerns with our teams to make sure these issues are resolved. We hope you will give us another opportunity to serve you again so you...More
Response from jylsincavage | Property representative |
We do have roll-away beds, but unfortunately we are unable to place any roll-away beds in rooms that have two queen size beds. It is against the fire code of Downers Grove. I apologize for any inconvenience.
well right across the parking lot there is a bus stop and it seems like there's always a bus there and a lot of the people that work at the hotel or work in the nearby area take that bus and in my mind I think that they are... More
well right across the parking lot there is a bus stop and it seems like there's always a bus there and a lot of the people that work at the hotel or work in the nearby area take that bus and in my mind I think that they are going downtown to Chicago
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"they put me at end of hall - it was o.k. - long walk to main door"