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Holiday Inn Express Chicago Downers Grove

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Holiday Inn Express Chicago Downers Grove
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157 Reviews from our TripAdvisor Community

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Showing 154: English reviews
A TripAdvisor Member
Level Contributor
4 reviews
Reviewed 1 week ago via mobile

Becca you have outstanding customer service and an absolutely special staff. Every person we came in touch with at your hotel gave us exceptional customer service and we appreciate that. I really want Corporate to put more money into the appearance of your property I know your hotel needs updating to catch up with your 5 star customer service team....

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00gC, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

It was a pleasure to read your review about the great service you received from our staff and how they exceeded your expectations. Our associates are dedicated to going the extra mile to make your stay as comfortable as possible. We appreciate all of your compliments, and I will definitely share your praises with my entire team, especially Becca, Monica...

A TripAdvisor Member
1 review
Reviewed 3 weeks ago via mobile

I've stayed at this Holiday Inn location a few times now. I've never had a bad experience. The rooms are always clean and the front desk always have toiletries that I forget to pack. The breakfast is very good too. They have turkey sausage patties. I rarely write reviews but their customer service is superb. Jodie is absolutely the best!...

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00gC, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you for returning to Holiday Inn Express Chicago - Downers Grove and sharing your experience online. It's great to know you enjoyed your spotless room and that our breakfast offerings were up to your expectations. We also appreciate your nice comments about the service offered by Jodie. I will surely share your comments with her and with the rest...

Charlotte, North Carolina
Reviewed 3 weeks ago

Im a Spire Elite member and stay at Holiday Inns across the country. What this Holiday Inn lacks in amenities it makes up for with customer service. Is it the most modern or fancy Holiday Inn Express? No. However, the staff here treats you like gold. Becca Klueg is absolutely fantastic and will help you if anything is not to...

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Thank johnjkenneally
00gC, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

It was a pleasure to read your review about the great service you received from Becca and team and how they exceeded your expectations. Our associates are dedicated to going the extra mile to make your stay as comfortable as possible. We appreciate your compliments and also have taken a note of your concerns in regard to our amenities. I...

Maryland USA
Reviewed 4 weeks ago

Property only three stories, nicely spread out. This means that the parking lot is huge. Connected to a Red Lobster and convenient to dining and shopping. Near major roads. Check in was below par. Could hardly get a word in edgewise as I was checking in at the same time as three, "regulars" who would not stop talking to the...

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Thank panther61
00gC, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect...

Carmel, Indiana
Reviewed 4 weeks ago via mobile

This was an overall good hotel. The rooms were nice and they had a great complimentary breakfast. However, the hotel is a little dated. When we got to our room the shower wouldn't work and one of the tv sets wasn't working properly. What made our stay so much better was the extreme politeness of the employees. They quickly gave...

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Thank Nubcake
ManagerX1, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

It is a pleasure to read your review about the great service you received from our staff and how they exceeded your expectations. Our associates are dedicated to going the extra mile to make your stay as comfortable as possible. We appreciate all of your compliments and thank you for taking the time to post your review. On behalf of...

Holland
Reviewed 28 December 2016 via mobile

First and foremost we dealt with Monica on the phone and she helped us book a room. As soon as we got to the hotel we were greeted by Monica. She was so helpful and friendly. She made sure that none of my questions went unanswered. She was very knowledgeable and even recommended a few places around town and downtown...

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Thank Miguel F
ManagerX1, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you for taking the time to share your wonderful comments! We are happy your stay at the Holiday Inn Express Chicago - Downers Grove was a great one and that the service you received from our staff made your stay even more memorable. We are proud of our associates like Monica and Diane who are dedicated to going the...

ATHENS
Reviewed 6 December 2016 via mobile

Stayed here on business. Good location to restaurants and activities. Clean rooms and common places. Recognizes IHG members. Free wifi and morning breakfast. Able to connect with major roads. Will stay here again.

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Thank David A
ManagerX1, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you for your great remarks of the Holiday Inn Express Chicago - Downers Grove! We are thrilled our location was perfect for your trip and you enjoyed our hotel and the service delivered. We appreciate your loyalty towards our brand and hope you will make us your home away from home when your travels bring you back to our...

Reviewed 2 December 2016 via mobile

We called late to find a reservation at this hotel. Monica, the front desk clerk, answered the phone and said she does have a room for 3 adults. I asked if the beds were queen beds and she said yes. Then we arrived and they only either had two double beds or a king bed with a pullout. So we...

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Thank Elise K
ManagerX1, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you for being our guest and for taking time to review your stay. We sincerely apologize that your room was not serviced and cleaned to the level it should have been and for the inconvenience we caused you. I assure you that this does not meet our standards. Please be assured your concerns have been communicated to our housekeeping...

La Grange, Illinois
Reviewed 28 November 2016

I think Monica could use a refresher course in hospitality. No smile when she came to the desk. I got my keys, went up to my room only to find my keys didn't work. I come back down, look for Monica. She doesn't even get up from the back room desk. I tell her my keys don't work, and she...

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Thank Terdav0208
ManagerX1, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thanks so much for sharing your recent experience at the Holiday Inn Express Chicago - Downers Grove. We are glad to read you enjoyed your well-maintained room and got a good night’s rest. Having said that, I am sorry that one of our front desk associates impacted your experience in a negative way. Our goal is 100% guest satisfaction, and...

san francisco
Reviewed 10 November 2016

Large lobby and sitting area in the lobby. But, the entire hotel needs updating and made brighter as most HIX brands are. Clean rooms. TV location is strange; Its on the same wall as the sofa; so, can't directly face it.

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Thank sfwon
ManagerX1, Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Thank you for choosing our hotel for your recent trip to the Windy City. We're happy to know your overall stay was a pleasant one even though you feel our facility needs to be updated and refreshed. Until a decision is made on future renovations, we will concentrate on providing the best service of any hotel in the area to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Downers Grove/Oakbrook Hotel is conveniently located near Chicago IL in the western suburbs and is accessible to all major expressways I-209, I-88 and right in between Midway International Airport and O Hare International Airport on the corner of I-355 and Butterfield Rd. We are surrounded by the communities of Oakbrook, Lombard, Lisle, Darien, Wheaton and Glen Ellyn. Whether you are traveling for business or pleasure you will appreciate our central location near Best Buy, Coca-Cola, Sara Lee, Troxler Electronic Laboratories, Home Depot, Sodexo, Dale Carnegie, Microsoft, Good Samaritan Hospital, Tivoli Theater, Darien Sports Complex, Morton Arboretum, Brookfield Zoo and more! Shopping and restaurants are also within a short walking distance. This Downers Grove hotel offers all the comforts of home with our 121 beautifully appointed guest rooms. Relax in your cozy deluxe room after a long day and we will provide you with amenities including complimentary high speed internet access, an in room coffee/tea maker, hair dryer, iron and full sized ironing board and more. We also offer a 24 hour fitness center, 24 hour business center and meeting space for up to 80 people. In the morning we will have your mouth watering at our complimentary Express Hot Smart Start Breakfast Bar. ... more   less 

Additional Information about Holiday Inn Express Chicago Downers Grove

Address: 3031 Finley Rd, Downers Grove, IL 60515-1117
Region: United States > Illinois > DuPage County > Downers Grove
Price Range: €74 - €120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Chicago Downers Grove 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago Downers Grove Hotel Downers Grove
Holiday Inn Downers Grove
Downers Grove Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Chicago Downers Grove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stay in the 3rd floor and its quite. ample of parking area and a lot of brand name restaurant just a few steps. very reasonable price..”
 of 5 bubbles junsosmena, 30 Jul 2016 | Read review
“Great Breakfast, Cozy environment.”
 of 5 bubbles cassiep316, 26 Jul 2016 | Read review
“breakfast can be busy at times but not much of a problem”
 of 5 bubbles CarlGS455, 25 Jul 2016 | Read review
“Good location for convenient shopping center and Mall”
 of 5 bubbles 992kennyg, 1 Jun 2016 | Read review
“No special rooms. There aren't any views except for other buildings.”
 of 5 bubbles tonybC6043BO, 4 Apr 2016 | Read review
5 of 5