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BEST WESTERN Des Plaines Inn

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BEST WESTERN Des Plaines Inn
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247 Reviews from our TripAdvisor Community

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Showing 236: English reviews
Reviewed yesterday NEWvia mobile

Not a good choice if you are looking for good staff attitudes and efficient shuttle service. We used this hotel for Stay and Fly. The hotel building itself is outdated but the room seemed to have been updated except for the bathroom. When I tried to check in, there was no clerk at the desk. After calling out a couple...

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Helpful?
Thank SKJ1717
St. Joseph County, Michigan
Reviewed 2 weeks ago

We picked this hotel for the 14 days free parking and 24 hour shuttle service to and from the airport. However, they did not follow through and offered no assistance. We arrived Friday evening and requested 5am Shuttle to airport as we were traveling international and flight left at 7:30. Saturday we got to front desk at 4:50 for our...

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Helpful?
Thank TandL55
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay.During the month of January our parking lot tends to be busy due to us being full occupancy and many of our guests taking advantage of the park and fly program while traveling. Please feel free to contact me next time directly and I will make sure all...

Reviewed 3 weeks ago via mobile

Nice, comes with a small fridge, microwave, a small 1 cup coffee maker that was a touch dusty, King size bed little firm, Mira at the front desk was very nice 😀, they have a shuttle van to get you to Ohare Airport and back.

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Helpful?
Thank David K
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for the positive feedback. We appreciate your business. We are glad you enjoyed the amenities in our rooms and the customer service from our front desk agent Mayra.We hope to see you again in the future.

Chicago, Illinois, United States
Reviewed 3 weeks ago via mobile

The hotel was clean. Now for the bad....there is no parking here, people were parking up on the curb which is dangerous for everyone. If your car gets damaged by another vehicle or said curb they don't take your vehicle information anyway. The heat in the rooms is nonexistent even with raising the temperature. The walls are paper thin...I mean...

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Helpful?
Thank ERNurse519
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, I apologize your experience was not up to your expectation. The parking can be crowded sometimes as we have been 100% occupancy and many guests are traveling and taking advantage of our park n fly program.We have a few new employees so I will make sure to remind them they must always ask for id for a key...

Kenosha WI.
Reviewed 4 weeks ago

We wanted a hot tub room for our 2 night stay in Chicago and this hotel had that. the room wasn't bad but they have a park and fly option which takes up their small parking lot I wish that I took a picture of that if you stay here you may not have a place to park your car

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Helpful?
Thank 1Bigblock
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, We apologize you experienced trouble in the parking. During this time of the year we have many guests that take advantage of our park and fly packages so the parking lot can get full sometimes. We try our best to accommodate all of our guests.We hope to see you again at a time where it is not crowded.

San Diego, California
Reviewed 5 January 2017

Good value, clean, comfortable pillow-top beds, pool, work out room, warm breakfast bar with waffles, eggs, fruit. Friendly staff. Close to restaurants, freeway. Good budget hotel which appears to be only a couple of years old.

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Helpful?
Thank cabowaborox
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for the wonderful feedback.We are glad you enjoyed our hot breakfast which include a variety of items in the morning.We are also glad to hear you enjoyed the convenient location which is near many shopping centers and restaurants.We hope to see you again.

Palmer, Alaska
Reviewed 1 January 2017

My son and I stayed here to be close to the airport for an early flight. I only chose this hotel because everything else closer and nicer was booked! This hotel may not be close to the fancy shopping and casino, but it was the perfect choice! The staff was welcoming and helpful. Our room was spacious and clean. The...

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Helpful?
Thank akbecky
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear, Guest Thank you for all the positive feedback. We are glad you used our hotel to stay the day before your flight. We are also glad you took advantage of our 24hr shuttle service.We hope to see you again soon.

Milwaukee, Wisconsin
Reviewed 21 December 2016

We stayed here the night before our flight and utilized the Park & Fly. The ride took about 15 minutes from the hotel to our terminal. Our room was very comfortable and clean. We liked the fact that we could reserve the shuttle at a certain time as opposed to it running every so often. This way, we had no...

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Helpful?
Thank Sarah C
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, Thank you for your positive feedback. We have a contract with a taxi company in case our driver is transporting other guests from the airport so you don't experience a longer wait period.Any time you experience rude behavior if we are notified we would report it to their management and they would address the driver. We hope to...

Thunder Bay
Reviewed 7 December 2016

Clean rooms, quite neighbourhood, close to casino (5 minute drive) Numerous locations for food and supplies. Kind helpful staff. Short haul to the airport and did I mention the price is right. Great to get a Best Western Hotel with a extremely great rate. Always seem to be able to get a room here last minute when I need one....

Review collected in partnership with Best Western
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Helpful?
Thank mushkiki
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, I am glad to hear that the location of our hotel was convenient for you and you managed to get around where you needed to go. We are located near O'hare airport,restaurants,stores,train station,and the casino which our guests enjoy because it makes it easier to travel to the destinations they need to visit. We hope to see you...

Boston, Massachusetts
Reviewed 5 December 2016

Love traveling to Chicago, always have a great time, this Hotel is the perfect one, close to my friends and not far from Airport. I really enjoy looking at the Christmas lights, also first snow fall, overall it was great.

Review collected in partnership with Best Western
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Helpful?
Thank mariarG7651HS
manojmahapatra, General Manager at BEST WESTERN Des Plaines Inn, responded to this review

Dear Guest, I am glad you enjoyed your visit to the Chicago area. Most importantly we are happy that the location of our hotel was convenient for you. We hope to see you again in the future when you visit Chicago.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The BEST WESTERN Des Plaines Inn is a first-class hotel located only 3½ miles away from O'Hare Airport and very convenient to Donald E. Stephens Convention Center, home of the Rosemont Expo, and All State Arena, Honeywell, home of the Rosemont Horizon and about 3 miles from the newly opened Rivers Casino. We are 17 miles away from Chicago downtown and one mile away from Des Plaines Metra station. We are 3½ miles from Blue Line which operates 24 hours from downtown to Rosemont.We offer you deluxe accommodations with complimentary hot breakfast, an indoor heated pool, fitness center, meeting room and free parking. There are several major shopping centers located from 3 to 8 miles from the BEST WESTERN Des Plaines Inn.We provide complimentary airport shuttle from O'Hare once upon check-in and once upon check-out. We have undertaken a major renovation project to give a comfort stay for our guests. ... more   less 

Additional Information about BEST WESTERN Des Plaines Inn

Address: 1231 Lee Street, Des Plaines, IL 60018
Region: United States > Illinois > Des Plaines
Price Range: €65 - €125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Des Plaines Inn 2.5*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Best Western and Priceline so you can book your BEST WESTERN Des Plaines Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Des Plaines Hotel Des Plaines
Des Plaines Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Des Plaines Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN Des Plaines Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper room not near elevator or ice machine.”
 of 5 bubbles mommacatt, 19 Jun 2016 | Read review
“ask for a room away from the railway workers that are up at the crack of dawn. Noisy”
 of 5 bubbles allsandy, 8 Sep 2015 | Read review
“Our third floor room was nicer (newer carpet and furnishings) than the second floor room. Perhaps due to a more recent update.”
 of 5 bubbles Packman46, 14 Aug 2015 | Read review
“Bear in mind this is near O'Hare, so you do hear planes overhead. All I can say is that I was on the second floor, closer to the front door, and I was not bothered by noise. I was surprised---pleasantly---that the window actually opened, so if you have kids you might want to stick with the first floor rooms.”
 of 5 bubbles 433LynnW, 21 Oct 2014 | Read review
“All the rooms are good.”
 of 5 bubbles Arlenevanbreems, 5 Apr 2014 | Read review
5 of 5