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Chicago Marriott Suites Deerfield

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253 Reviews from our TripAdvisor Community

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Showing 245: English reviews
Reviewed 14 August 2015

Basically this hotel looks nice, has nice lobby, food, etc. Its basically a businessmans hotel due to he companies surrounding the location. The rooms have a ac/heat system thats either heat or air and you cannot switch them. So in summer room is freezing and only choice is to shut down the system and during the night broil. Worst system-and...

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Helpful?
Thank Joel T
DeerfieldMarriott, Manager at Chicago Marriott Suites Deerfield, responded to this review

Dear Joel T, Thank you for your feedback. I did discuss your concerns with you this morning before your departure. If you would like to further discuss you may reach at me 847-405-5248. Thank you, Marc Lindblom

Columbus, Ohio
Reviewed 11 August 2015 via mobile

We were in an accessible room and the roll in shower did not function the phone in the bath rang constantly. When we arrived the phone on the desk waa dismantled we quickly realized why. The doorknob on the french doors was hanging off. Overall the suite though comfortable and clean was sub par for the price and did not...

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Thank gladk
Wisconsin
Reviewed 11 August 2015

Our room was nicely updated. Some of the hallmarks of old, like the shower door, remain. The room was clean, the breakfast was delicious and the staff was excellent. One small annoyance is the only way we found into the workout room was through the restaurant. By the way, the work out room was EXCELLENT!!!!

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Thank WisconsinChristi
Reviewed 6 August 2015 via mobile

We throughly enjoyed our stay while visiting for my daughter-in-law's Naval Graduation. Kamryn was extremely helpful when I was having problems printing the parking pass. All the staff were very helpful with directions to places to eat and getting coffee when needed. We will plan on staying here again when we come back for the next family's graduation.

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Helpful?
Thank Janna K
Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

Janna K. I am very pleased that your stay with us was enjoyable. I will pass your comments on to Kamran and the entire staff. Should your travels bring you back to the Chicagoland area, we hope you will consider us again. Thank you and safe travels.

New Orleans, Louisiana
Reviewed 6 August 2015

This place was very clean and the staff were super helpful with directions and general "out of owner" questions. There's a nice gym on site. The room was perfect for my family! Perfect place to stay when in North Chicago.

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Helpful?
1Thank Packed504
Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

Packed 504, I am very glad that you and your family enjoyed your time with us. Hopefully, you will return to our property for all of your future stays. We are looking forward to seeing you in the near future. Thank you.

Reviewed 1 August 2015 via mobile

Our son was sleeping on thesofa bed and when we went to open it we found disgusting sheets with food crumbs that they obviously didn't change from the people before us. To top that off, when we called the front desk for new sheets and blanket he said it would take a while since only he was working the desk....

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Helpful?
2Thank Pottsie28
DeerfieldMarriott, Manager at Chicago Marriott Suites Deerfield, responded to this review

Dear Pottsie28, Thank you for your feedback. My sincerest apologies for your experience. I have shared your feedback with our housekeeping staff and they will be addressing the issues that you had. This is not a normal experience at our location and we will address this moving forward. Thank you, Marc Lindblom Manager

Boston, Massachusetts
Reviewed 29 July 2015

This hotel's renovations are absolutely beautiful and almost all the services and amenities are great. The only thing keeping me from giving this hotel 5 stars is the afternoon shuttle bus driver, Albert. Albert is extremely aggressive with the guests to the point where it verges on sexual harassment with some of the women guests. It's absolutely disgusting. He also...

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Helpful?
4Thank John R
Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

John R., I apologize for your concerns regarding one of the employees. I have discussed his approach with our guests to ensure that this is an isolated event. I am glad that you were satisfied with our renovations and we are looking forward your return trip.

Brooklyn, New York
Reviewed 26 July 2015

Excellent check in and check out. Customer service from the front desk early in the morning to late in the evening. Marco, evening front desk agent was wonderful, Bridget and Migdalia(hope i spelled it right) were very good and personable during breakfast. I had the buffet($15) and it was worth it. Omlete station and all you can eat and drink(non...

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2Thank John T
Atlanta, GA
Reviewed 3 July 2015

Great suites, fast room service, nice bar area...everything you need. Comfortable beds and great bedding. Like the suite layout and roomy area with desk. Friendly front desk and restaurant staff. Restaurant is good. Breakfast and wifi included in rate. Fast wifi connects easily.

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1Thank Sggypsy
Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

We pride ourselves on delivering a memorable hotel experience for all of our guests. I am pleased to hear that you enjoyed your stay, here at the Marriott Suites Deerfield. I have shared your comments with the entire hotel staff. We hope to have another opportunity provide the same level of service whenever your travels bring you back to Deerfield.

Reviewed 1 July 2015 via mobile

I always read reviews on hotels before booking and this hotel had mostly positive reviews and offered the amenities we were looking for, full breakfast buffet with kitchenette in the room. The one negative feedback I saw on reviews was the rudeness of one front desk clerk. And unfortunately we experienced the exact the same thing. Although the others reviews...

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Helpful?
Thank CORINEA W
Tyrone C, Front Office Manager at Chicago Marriott Suites Deerfield, responded to this review

One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest. I am very sorry to learn that the quality of service provided by my front desk agent did not quite meet your or my expectation. Please rest assured that your comments have been...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Chicago Marriott Suites Deerfield

Address: 2 Parkway N, Deerfield, IL 60015-2544
Region: United States > Illinois > Lake County > Deerfield
Price Range: €101 - €279 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Suites Deerfield 3.5*
Number of rooms: 248
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Also Known As:
Chicago Marriott Suites Deerfield Hotel Deerfield
Deerfield Marriott
Marriott Deerfield
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Suites Deerfield staff and other travellers.
3 questions
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Toronto, Canada
over a year ago
Columbus, Ohio

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Questions? Get answers from Chicago Marriott Suites Deerfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms all have a bedroom and a separate sitting area with a convertible sofa bed.”
AHRESQ, 2 Feb 2017 | Read review
“all seem fine”
bethg883, 13 Sep 2016 | Read review
“Rooms on the higher floors. Rooms facing swimming pools tend to be quieter.”
222sridhart, 8 Aug 2016 | Read review
“This hotel is fantastic for solo travelers.”
The-Captain818, 5 Jun 2016 | Read review
“The wi fi is free for marriott rewards members. you have to accept the charge but they DO NOT charge you (really)”
velasco2205, 3 Jun 2016 | Read review
5 of 5