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Holiday Inn Crystal Lake

HolidayInn.comUS$110*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Crystal Lake
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267 Reviews from our TripAdvisor Community

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Showing 264: English reviews
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McHenry, Illinois
Reviewed 1 week ago

WE are very disappointed in Extended stay America Schaumburg IL which was recommended to us by a friend. We had an urgent issue in our home which required us to leave the home for 3-4 days they had the room needed but because they only allow 2 pets and I had 3, the office personnel had to contact the Manager.Our...

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Helpful?
Thank beki5alonzo
Chicago, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We stayed here for a wedding that was down the road at Onion Pub & Brewery, which was a good 15 minute drive. The rooms are very spacious and I like that there is a digital thermostat in the room where we were able to set the temperature to our liking. Wifi worked easily and the password is given at...

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Helpful?
Thank akm107
About Hotel's Favourite Review
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

We are so glad you enjoyed your stay with us and we do really appreciate our partnership with the Onion Pub. It is really great to partner with our local venues - it makes it so much safer when the hotel does the transportation so that the guest can do the celebrating. Come see us again soon.

Chicago, Illinois
Reviewed 4 weeks ago

I enjoyed my 2 night stay at this holiday inn. Silvino was my waiter and he made my day! Great guy, Hope to be back soon. Overall would recommend and make sure to find silvino for a good laugh and a great guy!

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Thank matters248
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for taking the time and sending us this great review! We will be passing this along to our staff!

Reviewed 4 weeks ago via mobile

Staff is very helpful and friendly. Room was ready early for early check in. Best part of the stay was Heidi Flowers in the bar. Heidi remembered our last visit 6 months ago. She is an ambassador for the location and represents the hotel in a professional and courteous manner. Her customer service skills are exemplary and should be recognized...

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Helpful?
Thank Duffdivot
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for this awesome review. We will be passing this along to Heidi. Thank you and we hope you stay with us soon!

Reviewed 4 weeks ago via mobile

Like the bar. The women behind the bar are friendly and attentive. After just a couple of visits they knew my routine. Food is better than normal hotel food. Nothing fancy, but it is good. Nice selection of liquor, you should be able to find something you like. A couple of craft beers (would more and a rotating selection). Rarely...

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Helpful?
Thank Gerhard S
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Gerhard, Thank you for this great 5 star review. We are extremely happy you enjoy the food and experience at the lounge of our hotel. I will be passing along these comments to the team.

Rochester, New York
Reviewed 12 April 2017

I was upgraded to the Presidential room.... Great !! I thought...until I saw the room. ..it's very uneconomically designed, useless for the business traveler. It's really just a party room for a lot of people to stand. The bed is up against the wall... and when down, it is very low to get in, just lays on the floor, no...

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Helpful?
Thank OmeWillem
IHGService, Guest Relations Manager at Holiday Inn Crystal Lake, responded to this review

Dear OmeWillem, We appreciate you taking the time to review our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It was unfortunate to see your with the room you received during your stay. I am truly sorry for the challenges you experienced in the room particularly the bed and light switches....

Chicago, Illinois
Reviewed 12 April 2017

The room itself was normal, but the rest of the property is more upscale. Power strip with built in USB chargers on nightstand very hekpful. The lobby and bar area are visually appealing and easy to access by the windowed elevators.

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Helpful?
Thank Chicago-My-Home
Attleboro
Reviewed 11 April 2017 via mobile

This Holiday is a great value! Location is convenient to shopping and restaurants. This hotel has some different arhitechture then your typical Holiday Inns including a nice bar! The exercise room could use some updated equipment but was functional.

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Helpful?
Thank jimletour
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

Thank you for taking the time to post your thoughts on the Holiday Inn Crystal Lake, we appreciate your business and look forward to having you return again.

Cary, Illinois
Reviewed 1 April 2017

We are currently renovating our house and stay in a rental. During the weekends we come to town to check the progress of our home and stay at the Crystal lakes Holiday Inn. When you walk in the hotel looks and smells clean, the rooms are tidy, and the bar& dinning room are excellent (same with all staff). Except ONE...

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Helpful?
Thank jinieswartz8
Kimberly W, General Manager at Holiday Inn Crystal Lake, responded to this review

I am so glad that you continue to give us an opportunity to make things right. We really do appreciate your business and I hope you will feel free to reach out to me directly if there is ever anything I can do to make your stays more enjoyable. I have certainly addressed all of your concerns with the management...

Perrysburg, Ohio
Reviewed 23 March 2017 via mobile

I have stayed here before, and always had a good time. This time though was something else. It was so much more fun & lively! The gals behind the bar (Annie & Heidi) were so much fun. The crazy part was how into the job they were. They were slinging bottles back & forth, then they started juggling lemons &...

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Helpful?
Thank Joe W

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
McHenry County, Illinois' only full service hotel, the Holiday Inn Crystal Lake and Conference Center is situated in a park-like setting filled with oak trees and overlooking quaint, sparkling Lake Acorn. Perfectly situated near several corporate centers for Sage, Medela, Snap on Tools, Affinia Brake Parts, Centegra Healthcare, True Value and more. Less than five minutes from Pingree Metra Train Station serving the northwest suburbs and downtown Chicago, the area boasts unique attractions including Three Oaks Recreation Area and the Quarry Wakeboarding Park, Raue Center for the Arts, Woodstock Opera House, Sanfilippo Museum (reservations mandatory), Algonquin Commons Shopping District, Volo Auto and Illinois Railway Museums, Grand Victoria Riverboat Casino and several championship golf courses. 11 miles north of I-90 Elgin interchange, we are 45 minutes from O'Hare and Rockford Airports. On-site amenities include 24-hour business and fitness center, large indoor pool, complimentary high speed Internet (Wi-Fi), Simply Smart Bedding Collection, 18,000+ square feet of meeting and banquet space, Three Oaks Dining Room and Lounge, Wedding Services and more. Car rental agency located on site and a complimentary shuttle runs within a 5 mile radius, based on availability. We are also a pet friendly hotel, with a pet deposit required at check in. Holiday Inn Crystal Lake staff prides itself on service in a hotel boasting value and variety. ... more   less 

Additional Information about Holiday Inn Crystal Lake

Address: 800 South Illinois Route 31, Crystal Lake, IL 60014-8226
Region: United States > Illinois > Crystal Lake
Price Range: €96 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Crystal Lake 3*
Number of rooms: 197
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Also Known As:
Holiday Inn Chicago - Crystal Lake Hotel Crystal Lake
Crystal Lake Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Crystal Lake staff and other travellers.
1 question
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missouri
over a year ago

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Questions? Get answers from Holiday Inn Crystal Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that are last down the hallway seemed to be the quietest”
jinieswartz8, 1 Apr 2017 | Read review
“they have a decent bar”
EDSmaindesk, 16 Mar 2017 | Read review
“First floor rooms are easy access but their are good views from the upper floors.”
birgerjarl, 30 Nov 2016 | Read review
“View over the lake”
barrygruner, 26 Oct 2016 | Read review
“Rooms towards the lake”
ferjentsik, 6 Oct 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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