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Comfort Inn

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07/05/2017 08/05/2017
1 room 2 adults 0 children
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87 Reviews from our TripAdvisor Community

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Showing 86: English reviews
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Reviewed 2 days ago NEW

Made a same day reservation to stay at this hotel to attend a hockey tournament in the area. When I arrived at the hotel, they said my reservation was for the following weekend. I thought maybe this was my mistake but was confused because I did a same day booking. I then found out that the same "error" occurred to...

Thank Kristin L
General M, General Manager at Comfort Inn, responded to this review

I am sorry you ran into issues when you arrived. You did book the room with a third party (the same as the others). Your date of arrival was for a week later. We did refund half the night’s stay back to your card even though the reservation was a pre-pay, no cancel, no refund reservation. Sorry for your inconvenience.

Reviewed 2 weeks ago via mobile

Great stay. Genevieve the service desk person was excellent. Friendly, efficient. Room was clean well kept. Easy access to shopping and restaurants, and free breakfast was nice. Would stay here again. Reasonable price.

Thank Rick L
General M, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to write this review. We are pleased about how well your stay went. I will pass along with Genevieve your comments. We strive for excellence with every guest. We hope to see you again. James Diller General Manager Comfort Inn of Crystal Lake

Saint Louis, Missouri
Reviewed 13 December 2016

I am staying here on business, The first night was great. the room was clean, the bed was great and there was plenty of hot water and good water pressure in the shower. The fitness center was equipped well enough. The TV had a nice selection of channels and I had no problems with the WIFI. The only Problem I...

Thank Patrick G
Reviewed 12 October 2016

I ended up in an accessible room for which the desk clerk was apologetic, but there was certainly nothing wrong with that and it felt like an upgrade! The property is exactly what I expect from a Comfort Inn, and though my contact with the staff was limited, all of my interactions were pleasant and professional. The room was clean...

Thank William B
General M, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing commitment to excellence. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Hope to...

Chanhassen, Minnesota
Reviewed 14 August 2016

Cancelled our reservation at 10 pm after they realized they didn't have a pet-friendly room available. We had confirmed our dog was allowed when we had made the reservation 2 hours prior to arrival. Was also told "It wouldn't be fair to rent us the room as it didn't have a remote in it." So making us find a new...

Thank HollyK1
General M, General Manager at Comfort Inn, responded to this review

We are sorry for any problems we might have caused you. We keep pets only in certain rooms due to allergies and possible furniture issues we might have occur. As for the remote - I will be talking with the maintenance staff. Again - sorry for any issues we caused you. James Diller General Manager Comfort Inn of Crystal Lake

Green Bay, Wisconsin
Reviewed 25 July 2016

I booked our room online in March and paid up front for a king bed with a 2-person sofabed and a rollaway. The rollaway was an extra $10, which I gladly paid since I have 3 kids. When we arrived we were told they could not put a rollaway in our room because it was against the fire code. I...

Thank mvancal
General_Manager_CL, General Manager at Comfort Inn, responded to this review

Thank you for taking time to express your opinion of your stay here at the Comfort Inn. I do apologize for not being able to put a rollaway bed in your room because of the fire code here in Crystal Lake. The Choice Advantage system is a worldwide system and unfortunately not every city has the same guidelines for fire...

Appleton, Wisconsin
Reviewed 21 July 2016 via mobile

Thought I would give the Comfort Inn a chance as I usually stay at the Country Inn Suites directly across from them. It looks super nice from the outside until you get closer. Needs a little TLC. The first thing I saw was several bedrooms with drapes hanging cock-eyed and super dirty front doors. I checked in at 2:00 and...

Thank Ellen K
General_Manager_CL, General Manager at Comfort Inn, responded to this review

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with maintenance and housekeeping departments to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us...

St. Petersburg, Florida
Reviewed 26 June 2016

We stayed two nights along with our son and daughter in-law in town for a family event. We typically stay across the street, but the rooms at the Country Inn and Suites were a bit more expensive so decided this time to stay at the Comfort Inn. The young lady at the front desk during check in was fabulous, but...

1Thank Minnes0taSue
General_Manager_CL, General Manager at Comfort Inn, responded to this review

Dear P. Experience, Sorry you experienced the result of a dog owner not owning up and picking up after their dog. Our housekeeping department was immediately alerted after the report came in that a clean up was needed in the elevator. Unfortunately, during the time it took to gather the supplies needed for this type of mess, a guest decided...

Reviewed 10 June 2016

The room was very neat and clean. The room was off the main street and was quiet at night.The staff was friendly and courteous. The breakfast area was kept clean and selection of food was very good. We enjoyed our stay.

1Thank Donald K
General_Manager_CL, General Manager at Comfort Inn, responded to this review

We would like to thank you for taking the time to complete the review on Trip Advisor. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind...

Terrell, TX
Reviewed 3 June 2016

Made reservation 5 months in advance requesting king handicapped room and that was confirmed. Received email week before checkin for king room only. Called hotel and talked with General Manager. He said no handicapped rooms available and was RUDE, ARROGANT, ABRASIVE. Told him I had made reservation 5 months earlier and he said in no uncertain terms that was all...

1Thank papa-oo
General_Manager_CL, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to write many reviews. We, in fact, did make sure you had a handicap room upon your arrival. We did make sure all of your accommodations were met. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will...

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07/05/2017 08/05/2017
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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Comfort Inn

Address: 595 E. Tracy Trail, Crystal Lake, IL 60014
Region: United States > Illinois > Crystal Lake
Price Range: €76 - €126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Comfort Hotel Crystal Lake
Comfort Inn Crystal Lake
Crystal Lake Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn staff and other travellers.
2 questions
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Coleshill, United Kingdom
over a year ago

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Questions? Get answers from Comfort Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For quiet I would get an end room or one on the uppermost floor”
269JanetL, 28 Mar 2016 | Read review
“The top floor was very quiet.”
dmbia, 24 Jul 2015 | Read review
“If waiting for the elevator irks you, a ground-floor room may be a good choice.”
Billcat52, 18 Sep 2014 | Read review
“Be prepared to declare your pets and pay the $15 pet fee. A $200 charge will be imposed on pets that are caught in the hotel without being checked in.”
miriams131, 2 Sep 2014 | Read review
“All rooms are accessible and quite even rooms located across from the indoor pool.”
ustravelpro, 29 Aug 2014 | Read review
5 of 5
US$94* /night
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