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Comfort Inn

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Comfort Inn
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434 Reviews from our TripAdvisor Community

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Showing 434: English reviews
West Lafayette
Level Contributor
376 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 4 weeks ago

We stayed here after visiting nearby Cahokia Mounds. It’s an older facility undergoing renovations, near a lot of fast food and I-55. Not a very attractive entrance (hardly a potted plant in sight), and the desk clerk tended to some sorting with her back to us as we began check in ... not the kind of welcome experience we expect.... More 

1 Thank Mack3065
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Dear Mack3065, Thank you for your review and comments regarding your stay. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we... More 

1 review
Reviewed 26 October 2016 via mobile

This is the 3rd time staying at this location. As per the previous stays everything was above my expectations. Clean, friendly, and wonderful staff that will answer all your questions. Close to everything in the St. Louis area.

Thank Steve L
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Dear Steve L, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We thank you... More 

Mount Laurel, New Jersey
Level Contributor
111 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 20 October 2016

We had some unusual requirements for our stay. We were driving from NJ to Denver with a 16 foot truck , towing a car trailer, and traveling with a cat! There was plenty of parking, which was great, since our ‘rig’ was over 50 feet long. There are several restaurants within easy walking distance of the hotel which was very... More 

1 Thank mbotos
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Dear mbotos, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping standards. Your thorough review is greatly appreciated! We are... More 

Marion, IN
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 October 2016

Hotel is undergoing renovations at this time. This did not cause us any problem. The room was spacious (201). we had 2 adults and 3 children under 18 which necessitated having a fold away cot. Room had a couch, chair, desk with chair. Beds came with 2 types of pillows (hard or soft). Bath spacious, double sink vanity. Air conditioner... More 

Thank pinsnpines
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Dear pinsnpines, Thank you so much for your compliments to our breakfast options and We aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition.We are so glad that our renovations did not interfere with your stay and that you enjoyed a five star experience in accommodations... More 

1 review
Reviewed 16 October 2016

We had two rooms and one was a new renovated room on the third floor and one on the second floor both rooms very clean nice and comfortable. The only thing is the playground is no longer there. We did have other options close Gateway fun park and woodland park

Thank Kayla P
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Dear Kayla P, Thank you so much for this lovely review you have of our hotel. We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. It is so rewarding to learn of your five star experience at our... More 

Little Rock, Arkansas
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 October 2016

To be fair, the Inn is being renovated. The improvements to the lobby and breakfast area look like they will be very nice. The rooms are clean and comfortable, but I found the bed to be higher than I like. There is no towel rack within reach of the bath tub/shower. Electronically, there are problems. Wifi in my room was... More 

1 Thank CountVarios
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Dear CountVarios, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and clean experience for our valued guests. I am very sorry to hear of the difficulties you experienced with our internet connection, We already informed the management about this already as we see this a serious matter. We promise... More 

Leander, Texas
2 reviews
Reviewed 23 September 2016 via mobile

Someone else in our group booked rooms for us here for one night, but the whole place was so dirty and smelled so bad we had to go elsewhere. The "non-smoking room" had a strong smell of cigarette smoke. All the rooms were equally poor. The upside: the staff was very friendly and helpful. We went up the street to... More 

Thank Janeen D
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Dear Janeen D, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like... More 

Wilkesboro, North Carolina
Level Contributor
94 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 September 2016 via mobile

This place is getting a needed makeover. Front desk staff was great. Housekeeping lady rude. She came to my door and was rude when I told her I was a stay over, and she could clean the room in just a minet. I was not dressed. I went to desk they had me as a 1 night witch i think... More 

Thank Mitch D
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Dear Mitch D, Thank you for your review, your feedback and your comments regarding your stay. I do apologize for the problem our staff has caused you. We look forward for a general orientation soon so we can better our services to our customers. We also promise to resolve the problem you are addressing. Thank you very much for staying... More 

Davenport, Iowa
2 reviews
Reviewed 7 September 2016

Very convenient to SIU Edwardsville and St. Louis, MO. There are many attractions in St. Louis which are conveniently located close to this hotel. The baseball stadium, the zoo, Forest Park, and the Riverfront. City Park and the City Museum are also close. We avoided a lot of traffic by stating here.

Thank orcharddowns
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Dear orcharddowns, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient and hope you were able to explore the area! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you... More 

1 review
Reviewed 31 August 2016 via mobile

Stood in line for 45 minutes until I was checked into my reserved room. There were only 2 other guests in front of me. Night desk clerk was very inexperienced & had to keep calling the manager with questions. Complained to manager Kathy the next morning. She said she had no idea the woman was that inexperienced except "Kathy" was... More 

Thank Anna C
KATHY D, Guest Relations Manager at Comfort Inn, responded to this review

Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the... More 

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Business Centre/Function Rooms (1)
Dining (1)
Hotel & Grounds (3)
Other (11)

Management photos: Courtesy of the property manager

All Management Photos (22)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Banquet Room

Additional Information about Comfort Inn

Address: 8 Commerce Dr, Collinsville, IL 62234
Region: United States > Illinois > Collinsville
Price Range: €74 - €108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Comfort Inn Collinsville
Collinsville Comfort Inn
Hotel Style:
#3 Family Hotel in Collinsville
#4 Romantic Hotel in Collinsville
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn staff and other travellers.
3 questions
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Put in Bay, Ohio
Put in Bay, Ohio
4 months ago
Pierre, South Dakota
10 months ago

See all questions (3)

Questions? Get answers from Comfort Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Far enough from I-55 that all rooms are quiet”
  • Comfort Inn, Collinsville
  • Comfort Inn, Collinsville
 of 5 bubbles Mack3065, 31 Oct 2016 | Read review
“. Our room was just above a conference room so if you have little ones that like to run or jump this is the room for you.”
 of 5 bubbles pinsnpines, 19 Oct 2016 | Read review
“Room was on the first floor and even though it faced out to the center of the hotel it was very quiet”
 of 5 bubbles jweisspt, 7 Aug 2016 | Read review
“Request something other than ground floor if you want away from breakfast area”
 of 5 bubbles E3788PVcatherines, 3 Aug 2016 | Read review
“I prefer staying on the second floor because of the open game room area on the main floor.”
 of 5 bubbles williamg148, 3 Jul 2016 | Read review
5 of 5
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