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The Westin Chicago River North

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#55 of 187 Hotels in Chicago
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The Westin Chicago River North
The Westin Chicago River North
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1,865 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Chicago River North
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Showing 1,799: English reviews
Newport Beach, California
Reviewed 14 July 2014

My first choice in Chicago hotels is Westin Chicago River North. The front desk goes out of their way to help you...including Alex who helped me get printed pages for a presentation at 2 a.m....weather delay and lost luggage created a huge problem from which he saved me. And Sam the Westin Workout manager is top notch. I'd feel bad...

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Helpful?
Thank Stacy S
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Stacy S, Thank you for taking the time to share this wonderful note with us. It's delightful to hear that both Alex and Sam were able to have such a positive impact on your recent stay and ensure that you were comfortable and taken care of while you were here with us. We're truly proud to be called your...

delhi
Reviewed 12 July 2014

In general the rooms are good and spacious. My only complaint is that Bar is right in the lobby and you can hear noises in room till very late in the night. All rooms are connected with a main lobby so you may not avoid it. Overall, not a bad hotel to stay

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Helpful?
Thank Vineet A
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Vineet A, Thank you for taking the time to share your recent experience with us. We truly appreciate the feedback you've provided and I'm deeply apologetic if noise from the Hana Lounge disturbed your sleep. I am however delighted to see that you did overall enjoy your stay and we look forward to welcoming you back in the future!...

Chapel Hill, North Carolina
Reviewed 9 July 2014

Nice hotel in a great location. Was packed with convention-goers. Good bar and nice rooms. No complaints except that the front desk "lost" an important package and our company suffered some consequences from it. Oh well. Otherwise it was a great hotel.

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Helpful?
Thank Amber D
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Amber D, Thank you for taking the time to share your recent experience with us. I’m delighted to hear that overall, your stay was enjoyable and that you had kind words to share. I'm very sorry to hear about the missing package and certainly any repercussions that came from this. Although you've departed the hotel and may no longer...

Amsterdam
Reviewed 7 July 2014

I have been travelling for business for a few years now, and hotels seem to blend into one another quite easily. It is easy to remember the bad, and only the exceptional gets noticed. In the case of this Westin, the room was ok, not the best I've ever had. The shower had issues (either too hot, or too cold),...

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Helpful?
Thank ShebaAJ
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello ShebaAJ, Thank you for taking the timet o share your recent expereince. I'm delighted to hear that Sam was able to have such a postiive impact and leave such a lasting memory with you. Sam truly does provide a unique expereince to our guests and helps the every day traveler be able to keep up with their wellness goals...

Toronto, Canada
Reviewed 7 July 2014

the experience was great, altogether. Check in at 4Am was fast and easy, room was clean and tidy, but really small. The breakfast lounge was packed, the servers were awesome and the service provided outstanding. The location is great, the ambiance quite chilled and relaxing. We moved to the Hyatt Regency afterwards, that was a hot mess!!!how did we miss...

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Helpful?
1Thank ClaudiaRz
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello ClaudiaRz, Thank you for taking the time to share your recent experience. I'm delighted to hear that you enjoyed your recent experience and we're delighted that you did! We look forward to welcoming you back the next time your travels bring you to Chicago! Be well, Bryan W.

New Paltz, New York
Reviewed 5 July 2014 via mobile

From check-in to check-out, it was great throughout my entire stay. The room was clean and nice, the staff is friendly and knowledgeable, great location as well. Only thing I can think of is the club lounge is small and snack option is limited.

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Helpful?
1Thank Mandy S
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello blueswing, Thank you for taking the time to share your recent experience and feedback. We truly appreciate the kind words and it was our pleasure to have you as our guest. We look forward to welcoming you back the next time your travels bring you to Chicago! Be well, Bryan W.

Fort Collins, CO
Reviewed 4 July 2014

I spent a week here at business meetings. The room just wasn't up to what I expect in a high end business hotel. An accumulation of little things became annoying. The mattress was too soft and I found myself rolling to the middle and waking up with backaches. The light around the mirror was too weak for shaving or putting...

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Helpful?
Thank JGrahamK
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello JGrahamK, Thank you for taking the time to share your recent experience and the gift of feedback with us. I'm sorry to hear that the rooms weren't up to your expectations and that you encountered several issues while staying with us. We will be undergoing renovations in the near future and thanks to feedback from yourself and other guests...

Eltville am Rhein, Germany
Reviewed 28 June 2014

The Westin has modern rooms which are equipped well and clean. The gym is just great for a hotl gym and offers what you need, even if you are used to real weights. The location is walking distance from madison Av and the shopping areas and park. The thing that did NOT convince me was the Exec Lounge. Breakfast good,...

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Helpful?
1Thank UHen1
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello UHen1, Thank you for taking the time to share your recent experience with us. I'm delighted to hear that overall you enjoyed your stay and found the hotel's location conducive to your needs. We also truly appreciate the gift of feedback you've given us regarding the afternoon h'ordeuvres so that we may work to improve our offerings and improve...

Bengaluru, India
Reviewed 26 June 2014

If you are looking for a wonderful location close to the downtown area Westin Chicago River North is the ideal one... Also if you are a fitness freak and conscious about working out...this is the perfect place. The travel light and work out program is great as all you have to do is order for a New Balance kit (shoes,...

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Helpful?
Thank MKGovind
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello MKGovind, Thank you for sharing your recent experience with us. It was a pleasure to have you as our guest and I'm truly delighted to hear that Sam was able to make such a positive impact on your recent stay. One of our goals as a part of the Westin brand is to ensure that our guests are able...

Las Vegas, Nevada
Reviewed 24 June 2014

As an elite member of two major hotel families but only a general member of Starwood's frequent guest program, I was delighted and impressed with the top-notch treatment I received from the Westin Chicago River North's staff. In particular, I would like to thank: Michelle (reservations), Francisco (front desk), Sandra (Service express), Eric (IT), and Keith (doorman) who all provided...

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Helpful?
Thank Sue R
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Sue R, Thank you for sharing your recent experience with us! I'm truly delighted to hear that we were able to make you feel special and that these individuals were able to leave a personal and long lasting memory. It was a pleasure to have you as our guest and I certainly hope we'll be seeing you again soon!...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60654-5010
Region: United States > Illinois > Chicago > Near North Side
Price Range: €187 - €554 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#34 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
15 questions
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Leo
2 months ago
Indianapolis, Indiana
Glasgow, United Kingdom
2 months ago

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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sign up for SPG rewards (free online) and book through the Westin to get free wifi with your stay!”
657isabellek, 25 Apr 2017 | Read review
“Club lounge access is a must! You won't be sorry!”
dirtykettleone, 24 Apr 2017 | Read review
“Call ahead to ensure your room is what you paid for”
lunapowa, 15 Apr 2017 | Read review
“River view”
StephNewYork, 20 Mar 2017 | Read review
“The rooms facing the river have really nice views!”
Traveler104, 21 Feb 2017 | Read review
5 of 5