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The Westin Chicago River North

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#55 of 187 Hotels in Chicago
Certificate of Excellence
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The Westin Chicago River North
The Westin Chicago River North
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1,839 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Chicago River North
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Showing 1,774: English reviews
Baltimore, Maryland
Reviewed 9 June 2014

Very nice accommodations and conveniently located for business needs in the city. The staff were bright, cheerful and helpful. A great package. A big shout out for Sam, in the Westin Workout center. He went out of his way to help me incorporate differnent types of exercises into my routine... and is a great motivator.

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Helpful?
Thank Dave J
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Dave J, Thank you for taking the time to share your recent experience with us. I'm glad that Sam was able to assist you in transforming your wellness goals and that he was able to help motivate you as well. We look forward to welcoming you back again the next time your travels bring you to Chicago! Be well,...

New York City, New York
Reviewed 3 June 2014

This Westin is your typical business hotel...pretty conveniently located, standard hotel rooms. Nothing was wrong, but a few helpful additions could make it better. 1) They charge for Wifi--super annoying. 2) No HBO! 3) No pool! 4) Didn't like the pillows--too flat. They did not provide any neck support. I know that number 3 isn't the most practical, but we...

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Helpful?
Thank Nikki A
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Nikki A, Thank you for taking the time to share the gift of feedback with us. We always aspire for our guests to have nothing less than an exceptional stay, so hearing that we only met your expectations and we felt like a "typical Westin" is certainly not quite at the level we would like to be, however we...

San Francisco, California
Reviewed 2 June 2014

Westin Chicago River North gave me the red carpet treatment...like a movie-star pup! All the staff from reception to valet, were all super pup friendly which made my visit such a treat. It's hard for a dog to travel and be away from home and our routine but the folks here gave me all the creature comforts to be at...

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Helpful?
1Thank Dexter D
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Dexter D, I'm glad to hear that you were able to stretch your legs and have a ball during your recent Chicago escape. We're truly delighted to hear that our assorted Heavenly products were able to bring you some comfort during your travels away from home. It was a pleasure to have you and your human companion as our...

Mercer Island, Washington
Reviewed 31 May 2014

This was a very nice hotel. It had better be, at $439 per night plus tax. Maybe you will find a cheaper rate, but at the time we came, there were no cost effective options available in the area. On the plus side, the rooms were clean and modern. I was lucky enough to get a corner room on the...

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Helpful?
1Thank CWR01
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello CWR01, Thank you for taking the time to share such detailed feedback with us. All of us here truly appreciate the gift of feedback and see it as an opportunity to experience what our guests experience and to refine our hotel. I'm certainly delighted to hear that you did enjoy your overall stay aside from a few items, and...

Scotland
Reviewed 28 May 2014

This was an excellent choice for a first visit to Chicago. We were greeted with friendly smiles and efficient check in and imagine our delight when we were given a ninth floor room with a river view. The beds were the most comfortable I have slept in, the room was large and the bathroom was very adequate and well equipped...

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Helpful?
1Thank PollydoodleScotland
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello PollydoodleScotland, Thank you for taking the time to share your recent experience with us. It was a pleasure to have you as our guest and we love to hear these refreshing experiences that our guests have with us. I'm delighted to hear that you were able to have a rejuvenating night's rest in the Heavenly Bed, and that you...

San Diego, California
Reviewed 28 May 2014

We stayed 5 nights, great location, right by the L (which we took from the airport $5), within walking distance to great restaurants, Michigan Ave, right by the river. Excellent accommodations (it's a Westin, of course). Very happy we decided for this one, we seemed to be in the middle of everything.

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Helpful?
Thank Gaby L
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Gaby L, Thank you for sharing your recent experience with us! I'm delighted to hear that you enjoyed your recent stay with us and the location of the hotel. I certainly hope that you had some time to get out and enjoy the many great sights and sounds that Chicago has to offer while you were here. It was...

Huntersville, North Carolina
Reviewed 28 May 2014

I was speaking at a conference and only stayed one night at the Westin. From my first encounter with the desk clerk, I felt appreciated for being there. My plane was delayed 5 hours so I was tired and ordered room service. Both the food and service was excellent, and I received a call asking how my dinner was! I...

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Helpful?
Thank Dolf D
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Dolf D, Thank you for sharing your recent experience with us. I'm delighted to hear that you enjoyed your recent visit so much, that your only complaint was that it was too short! We look forward to seeing you again he next time your travels bring you to Chicago - hopefully for more than just a night! Be well,...

California
Reviewed 28 May 2014

I have high expectations for Westin, and this hotel is just okay. The location is good, and the staff was friendly and attentive, but the physical infrastructure of the rooms seems tired and dated, and certainly not high end or luxurious. The bathroom was updated, and there was a captive iPod on the desk, but the furniture in the suite,...

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Helpful?
Thank Michael F
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Michael F, Thank you for sharing the gift of feedback with us. As a member of the Westin family of hotels we are accustomed to high expectations and we always strive to exceed them. As delighted as I am to hear that we were able to meet your expectations, I'm sorry to hear we fell short of exceeding them....

Plymouth, Michigan
Reviewed 28 May 2014

I've been going to Chicago for years and have stayed at hotels in every part of town. This was my first trip to the Westin Chicago River North (WCRN) and I must say it didn't disappoint. First lets talk about the hotel itself. The location is terrific, right on the river in and in the middle of the city. Maybe...

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Helpful?
Thank Ashley B
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Ashley B, Thank you for taking the time to share this wonderful and certainly entertaining note. It was a pleasure to have you here and I'm delighted to hear that you had such a renewing experience with us while watching the events unfold just outside your window. There are always many curious and/or great things happening in Chicago at...

Litchfield, Minnesota
Reviewed 28 May 2014

Convenient to downtown and not far from Navy Pier. We enjoyed the Memorial Day Parade. The cabinet has overpriced item as conveniences. Would not use those items. Very nice facility. Had 3 towels for 4 people even after asking for more, housekeeping only left 3 on second day.

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Helpful?
Thank Robert E
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Robert E, Thank you for taking the time to share your recent experience with us. I'm truly sorry to hear of the shortage of towels you experience despite your request, this is certainly not the level of service we aspire to provide and I we will review your comments with our team as well. I am however happy to...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60654-5010
Region: United States > Illinois > Chicago > Near North Side
Price Range: €174 - €507 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#34 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
14 questions
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Leo
1 month ago
Glasgow, United Kingdom
1 month ago
Shakopee, Minnesota

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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view”
 of 5 bubbles StephNewYork, 20 Mar 2017 | Read review
“The rooms facing the river have really nice views!”
 of 5 bubbles Traveler104, 21 Feb 2017 | Read review
“Bring your workout gear”
 of 5 bubbles peterkD3700YK, 27 Jan 2017 | Read review
“AVOID like the plague!”
 of 5 bubbles addendum, 30 Dec 2016 | Read review
“River view rooms are worth the extra money.”
 of 5 bubbles misszoey, 27 Dec 2016 | Read review
5 of 5