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The Westin Chicago River North

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#51 of 185 Hotels in Chicago
Certificate of Excellence
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The Westin Chicago River North
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1,815 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Chicago River North
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Showing 1,752: English reviews
Reviewed 3 weeks ago via mobile

I am writing this review whilst still a guest at the hotel and can only hope things improve rather than decline further. My check in process took nearly 90 minutes, which after a day of travelling was the last thing myself and family needed, hardly a happy new year experience! Upon exiting our car at the westin my husband unloaded...

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Helpful?
1Thank kirstyEcc
Management response:

Greetings KristiyEcc! Thank you for all of your feedback. I apologize your stay was not as expected. I will share your experience with our team to ensure that we maintain the highest level of service associated with Westin. I certainly hope that you will reach out to me directly at Experience.1031@starwoodhotels.com and I will ensure this matter handled appropriately. I...

Indianapolis, Indiana
Reviewed 3 weeks ago

I have waited over a month to post this review in hope management at this property would fix my problems - they haven't. In over 10 years as a Platinum SPG guest I have never had a worse experience than my one miserable night at The Westin River North. If you are SPG loyalist, stay at The Gwen in Chicago...

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Helpful?
4Thank addendum
Management response:

Greetings addendum! Thank you for all of your feedback. I will share it with our team to ensure that we maintain the highest level of service associated with Westin. I certainly hope that you will reach out to me directly at Experience.1031@starwoodhotels.com and I will ensure this matter handled appropriately. I will be happy to assist you. Be Well, Wren...

Manchester, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed here for 4 nights in mid December - absolutely loved it. Location was perfect, just a 10 min walk to magnificent mile and right in the centre of the nightlife in river north. Loads of great restaurants around, would stay again.

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Helpful?
Thank xhayleylx
Management response:

Greetings xhayleyx! I am happy to hear you had a great stay with us! The Westin Chicago River North is truly in the heart of downtown with so much to offer. We look forward to your next visit! Be Well, Wren Dahlfors

New York City, New York
Reviewed 3 weeks ago via mobile

Missing a star as there was a slight mixup whilst booking and we were given a twin room instead of a double. This was my fault entirely however we did have to pay extra for the room switch. Although this is understandable, the cost was minimal and it would have been nice for this to be waived to make us...

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Helpful?
Thank Gareth T
Management response:

Greetings Gareth T! I want to thank you very much for your comments on your recent stay at The Westin Chicago River North. I was disappointed to hear of the mix up at the front desk regarding your room type. We would like to ensure you receive a high quality stay and give you the service and attention we pride...

Minneapolis, Minnesota
Reviewed 3 weeks ago

I stayed here over Christmas and had superb service even though staffing levels were low for the holiday weekend. My room was lovely, with a beautiful river view. The location is excellent, with good access to public transit.

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Helpful?
Thank misszoey
Management response:

Greetings misszoey! I am happy to hear that you had a great time over the holiday weekend with us! The Westin Chicago River North has breathtaking views and is close to the best of what Chicago has to offer. We certainly hope you consider The Westin River North for your future getaway! Be Well, Wren Dahlfors

New York City, New York
Reviewed 4 weeks ago

Just finished 3 weeks staying at the Westin River North while in Chicago on business. Really nothing negative to say about the property - lives up to everything I expect from the Westin brand. Great central location, friendly staff, good room service menu (including a surprisingly diverse sushi selection), well-stocked fitness center, modern and comfortable rooms. Views from the higher...

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Helpful?
Thank Adam H
Management response:

Greetings Adam H! I am happy to hear that enjoyed your extended stay with us! The Westin Chicago River North has breathtaking views and is close to the best of what Chicago has to offer. We look forward to hosting you on your next trip to Chicago. Be Well, Wren Dahlfors

Baton Rouge, Louisiana
Reviewed 4 weeks ago

We had a great night at this Westin! We found the room to be good, and even though we were on the side of the building the windows were angled to still provide a river view. The hotel is centrally located, and you can hit the Riverwalk right behind the hotel to head to the Lakeshore, just head south over...

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Thank AlnAbroad
Management response:

Greetings AlnAbroad! I am happy to hear that you were able to see the Chicago River directly from your room! The Westin Chicago River North has breathtaking views and is close to the best of what Chicago has to offer. We certainly hope you consider The Westin River North for your future getaway! Be Well, Wren Dahlfors

Toronto, Canada
Reviewed 5 weeks ago

Recently stayed here as part of a weekend trip to Chicago on December 9th to 11th. The hotel rooms are nice and in a great location for downtown Chicago. One issue I had was with the front desk: I had a package shipped to the hotel in advance of my arrival (which the hotel confirmed in advance they could do)....

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Helpful?
Thank ScottW_YYZ
Management response:

Dear ScottW_YYZ, I want to thank you very much for your comments on your recent stay at The Westin Chicago River North. I was very disappointed to hear of your dissatisfaction and that your recent stay was less than satisfactory. I appreciate your comments as they allow us to take necessary measures to avoid future occurrences. Please feel free to...

Reviewed 16 December 2016 via mobile

Very nice place and the staff were wonderful. We were within walking distance of the christkindle market and the walnut room at Macy's. Next time, I will make sure we visit one of the theaters that is nearby.

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Helpful?
Thank Jeanne U
Management response:

Greetings Jeanne U! I am delighted to hear that you enjoyed your stay at The Westin River North. We are very lucky to have true professionals providing our guests with exquisite service. We hope you consider the Westin River North for your future travels to Chicago. Be Well, Francisco Fonseca

Reviewed 14 December 2016

There are a few things that make this property special just by it's location - right in the heart of downtown, on the river and close to everything cool. What makes this hotel extraordinary is the staff. Right from check in to check out and everything in between, the staff here went out of their way to make us feel...

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Helpful?
Thank Kent M
Management response:

Greetings Kent M! I am happy to hear that you had such a wonderful trip to Chicago. We truly value our associates and can't thank you enough for recognizing them during your stay. We certainly hope you consider The Westin River North for your future getaway! Be Well, Wren Dahlfors

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60610
Region: United States > Illinois > Chicago > Near North Side
Price Range: €134 - €503 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#33 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
12 questions
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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“AVOID like the plague!”
 of 5 bubbles addendum, 30 Dec 2016 | Read review
“River view rooms are worth the extra money.”
 of 5 bubbles misszoey, 27 Dec 2016 | Read review
“river view”
 of 5 bubbles 667yelenag, 21 Nov 2016 | Read review
“Booking on westin.com got us free Wifi”
  • heavenly bed!
 of 5 bubbles momochka16, 20 Nov 2016 | Read review
“Rooms facing south will likely overlook the river”
 of 5 bubbles F5948STjohnp, 2 Nov 2016 | Read review
5 of 5
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