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The Westin Chicago River North

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#47 of 185 Hotels in Chicago
Certificate of Excellence
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1,793 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Chicago River North
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Showing 1,730: English reviews
Ullin, Illinois
Reviewed 3 weeks ago via mobile

My daughter,grandson & I traveled to Chicago November 4th for a concert he was attending. I booked this hotel due to its close proximity to the concert. Our room #1218 was facing the river & was a beautiful view. All the staff were friendly & helpful. We needed a fridge in our room with a colder setting that the one...

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Helpful?
Thank mauibear6
Management response:

Greetings mauibear6! I am delighted to hear that you and your family enjoyed The Westin Chicago River North. Its wonderful to hear that all of your needs were met and the close proximity to the Concert. I certainly hope you consider The Westin River North the next time you stay in Chicago. Francisco Fonseca

Toronto
Reviewed 3 weeks ago

Awesome location right on the river. Property doesn't look like much on the outside, but inside is quite refreshed/modern. Room is well-appointed with all you'd typically need from a hotel room. Westin brand lives up to it's good reputation. Comfy bed for sure. Service attentive if not a bit slow at breakfast. Front desk was a joy, and the door-folk...

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Helpful?
Thank blazzake
Management response:

Greetings blazzake! I am delighted to hear how much you enjoyed your stay with us. Our team is passionate and committed to providing all of our guests with superb customer service. Our location in River North provides those who stay with us with stunning views and I am happy you took advantage of that. Thank you for sharing your experience...

Sydney, Australia
Reviewed 3 weeks ago via mobile

We stayed here over the weekend as we were in town for a rugby match. Location wise, it was an easy stroll up to north Michigan avenue to see the shops and an easy walk downtown to see Millennium Park and Soldier Field. I was quite pleased with how convenient the hotel was located. Our room faced the river and...

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Helpful?
Thank Justine S
Management response:

Hello Justine S, Thank you for sharing your experience of The Westin River North! I am delighted to hear that the location was convenient to where you had to go. I certainly apologize for the lack of pressure you experienced with your shower. On behalf of myself, and the Westin Chicago River North we thank you for staying with us...

Reviewed 3 weeks ago

Great location, right by the river. View is astonishing. All staffs in this hotel are nice, friendly, and very helpful. Bar is really nice and spacious. Room is not bad. It was great getaway with my friends.

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Helpful?
Thank Matthew S
Management response:

Good Afternoon Matthew S, Thank you for your wonderful review! We certainly hope that you consider The Westin River North for you next getaway with friends. Take care! Francisco Fonseca

Reviewed 3 weeks ago via mobile

Another great hotel. Good size room and comfortable bed.lucky enough to be there for Rugby weekend and also The Cubs winning World Series. After the win the bar shouted bubbles was a great atmosphere to be part of. Good food in the bar area available. Excellent location. Good lobby area to meet as we were part of a group so...

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Helpful?
Thank Crawf17
Management response:

Hello Crawf17, It's wonderful to hear that you were here for both The Rugby Weekend with AIG and The World Series! Im sure you enjoyed the atmosphere of the city with two great sporting events. I appreciate you taking the time to leave your review of The Westin River North. I hope you consider us for any future trips to...

Shakopee, Minnesota
Reviewed 3 weeks ago

Spent time there for a three day Girls Weekend and had a wonderful time. The rooms and bathrooms were roomy and beautiful. We were in the middle of many charming restaurants located on the river with lovely views. Five easy blocks to Michigan Ave...we walked along the river walk most of the way. Guest services were great. The Executive Club...

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Helpful?
Thank Nancy P
Management response:

Greetings Nancy P! The Westin Chicago River North is centrally located to the best of what Chicago has to offer. I am delighted to hear that we were able to provide you with impeccable service during your Girls Weekend. We look forward to welcoming you back soon! Be Well, Francisco Fonseca

A TripAdvisor Member
Level Contributor
8 reviews
4 hotel reviews
Reviewed 4 weeks ago via mobile

This hotel is clean and has gorgeous views of Chicago. The hotel bars are spacious (indoor/outdoor) and have a great vibe, with great shared plate menu. The meeting spaces are great and the hotel staff and management are very friendly and helpful.

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Helpful?
Thank A TripAdvisor Member
Management response:

Greetings! Thank you for your wonderful review. Our new 320 Rivebar has breathtaking views of Chicago , I am delighted to hear that you enjoyed it! On behalf of myself and The Westin River North, we hope you had a pleasant stay and hope to welcome you back soon! Be Well, Francisco Fonseca

Atlanta, Georgia
Reviewed 3 November 2016

I had a reservation to stay at this hotel and made it in error - I called hotel to cancel - and let them know I was booked right down the street at another Westin - was assured reservation would be canceled - upon checking credit card - found a charge for $475 for a no show. Hotel is absolutely...

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Helpful?
1Thank Mike P
Management response:

Greetings Mike P, I ask that you please reach out to Experience.1031@starwoodhotels.com and i will ensure this matter handled appropriately. I will be happy to assist you. Francisco Fonseca

New York City, New York
Reviewed 2 November 2016

This hotel is right on the Chicago River across from the Loop. We were able to get to the Chicago Theatre in a five minute walk and its just as far to the Wrigley Building and the southern end of the Mag Mile. A very comfortable lobby, with a beautiful bar and patio overlooking the river.

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Helpful?
1Thank John P
Management response:

Dear John P, I appreciate you taking the time to review The Westin River North! Many of our travelers certainly enjoy the close proximity to what Chicago has to offer and i am happy you enjoyed it. We hope to Welcome you again soon! Be Well, Francisco Fonseca

Reviewed 2 November 2016 via mobile

I just checked out of the Westin after a two night stay. Due to unfortunate circumstances, my one day trip turned into a four day challenge. The Westin hotel team came to the rescue. It is beautiful, the restaurants exceptional and location perfect. It was so refreshing to stay in a hotel that understands the experience is all about the...

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Helpful?
1Thank craig c
Management response:

Greeitngs craig c, I am delighted to hear that you had a great experience with the staff of The Westin River North. I personally work with Scott, Adina, Sarah, Marcus , and Mr. Menzel. We are very lucky to have these true professionals providing our guests the service in which they are entitled to. We look forward to your next...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N Dearborn St, Chicago, IL 60654-5010
Region: United States > Illinois > Chicago > Near North Side
Price Range: €104 - €449 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#32 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“river view”
 of 5 bubbles 667yelenag, 21 Nov 2016 | Read review
“Booking on westin.com got us free Wifi”
  • heavenly bed!
 of 5 bubbles momochka16, 20 Nov 2016 | Read review
“Rooms facing south will likely overlook the river”
 of 5 bubbles F5948STjohnp, 2 Nov 2016 | Read review
“If you can get a room looking over the river (most of them do, I believe) you'll love it!”
 of 5 bubbles JRB5810, 1 Nov 2016 | Read review
“all rooms are great”
 of 5 bubbles 210toddw, 31 Oct 2016 | Read review
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