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Millennium Knickerbocker Hotel Chicago

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898 Reviews from our TripAdvisor Community

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There are newer reviews for Millennium Knickerbocker Hotel Chicago
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Showing 821: English reviews
Spain
Reviewed 4 weeks ago via mobile

Very poor customer service provided by staff members at the desk. They are unfriendly and sometimes quite rude. The breakfast is expensive and not worth it. Rooms are ok, nothing special. The only good thing about this place is the location. If you're visiting Chicago I would recommend somewhere different to stay.

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Helpful?
Thank elena2293
RandyPDOSM, Director of Sales at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear elena2293, Please accept our sincerest apologies with regards to the shortfalls in service that you experienced during your stay. Feedback such as yours is crucial as we train our team to work toward improving the service we provide to our guests. We do look forward with the hope of welcoming you back in the near future to deliver the...

New York City, New York
Reviewed 4 weeks ago

Lovely hotel. King Superior room was spacious. Shower head a little on the weak side. Located walking distance from the John Hancock Observatory and within all the high-end stores. No room service, but there's a bar located within that also serves some delicious food you can take to your room.

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Helpful?
Thank BlackGirlTraveling
RandyPDOSM, Director of Sales at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear BlackGirlTraveling, Thank you for your great review of the Millennium Knickerbocker Hotel! We pride ourselves on providing top notch service and are very lucky to have such a great location in downtown Chicago. We’re happy you enjoyed your time here and we hope to welcome you back on your next trip to Chicago! Millennium Knickerbocker Hotel

Altus, Oklahoma
Reviewed 13 December 2016

All the staff are really nice and friendly. Originally Hotels.com screwed up our reservation date, but Kalin and the manager Marcus went above & beyond but correcting the problem by changing our reservation to the correct & they even upgraded us to a Suite without anymore additional charge. Just this alone made our stay in Chicago really great!!!

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Helpful?
Thank lycan1369
RandyPDOSM, Director of Sales at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear lycan1369, Thank you for choosing The Millennium Knickerbocker Hotel as the place to stay when visiting Chicago. We are delighted to read that Kalin and Marcus were able to go above and beyond in correcting hotels.com's mistake. Thank you for taking the time to share your review. Our dedicated staff appreciates your comments and we look forward to welcoming...

Milwaukee, Wisconsin
Reviewed 8 December 2016

Stayed at the Knickerbocker for a shopping trip during Christmas. Hotel was very clean and everyone was very nice. Room is small but we were only in to sleep. Had a drink at the bar before retiring for the night and bartender was very friendly.

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Helpful?
Thank Jerry L
RandyPDOSM, Director of Sales at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear Jerry L, Thank you for choosing The Millennium Knickerbocker Hotel Chicago and for sharing your comments. We are happy to hear that you enjoyed our Martini Bar in the lobby and convenient location right off of Michigan Ave shopping. We look forward to your return! Millennium Knickerbocker Hotel

Dahinda
Reviewed 7 December 2016 via mobile

This is the 5th stay for us. Their prices are reasonable and that along with easy check-in and a room that suits our purpose, ( shopping) keeps us coming back. The rooms are on the smallish side but they have great beds and upscale bathrooms. The hotel is located very close to the mag mile shopping and has a bar...

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Helpful?
1Thank William E
RandyPDOSM, Director of Sales at Millennium Knickerbocker Hotel Chicago, responded to this review

Welcome Back, William E! Thank you for your great review of the Millennium Knickerbocker Hotel! We pride ourselves on providing top notch service and are very lucky to have such a great location in downtown Chicago for shopping. We’re happy you enjoyed your time here and look forward to welcoming you back once again! Millennium Knickerbocker Hotel

Grand Rapids
Reviewed 5 December 2016

My wife and I spent the weekend here. The staff was friendly and helpful. The location is right at the end of the mile. The rooms are a little small but that is to be expected given the age of the building. The bathrooms have been renovated. I love the rain shower showers. The bed was comfortable. We will definitely...

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Helpful?
Thank N2783ZOkevinm
RandyPDOSM, Director of Sales at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear N2783ZOkevinm! Thank you for choosing The Millennium Knickerbocker Hotel Chicago and for sharing your comments. We are happy to hear that you enjoyed our updated accommodations and convenient location right off of Michigan Ave. We continue to look forward to your return! Millennium Knickerbocker Hotel

Chicago, Illinois
Reviewed 4 December 2016

We stayed one night in a superior king room. Check in and check-out were prompt and pleasant and our room was comfortable with a great bed & shower. We attended a wedding reception in the lovely ballroom where the food and drinks were outstanding. We wish we could have stayed longer!

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Helpful?
Thank Mary C
RandyPDOSM, Director of Sales at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear Mary C, Thank you for choosing The Millennium Knickerbocker Hotel! We are delighted to read that you enjoyed the wedding reception held in our lovely Crystal Ballroom! Thank you for taking the time to share your review. Our dedicated front desk and catering staff appreciate your comments and we look forward to welcoming you back to Chicago. Millennium Knickerbocker...

Kennesaw, Georgia
Reviewed 1 December 2016

We had to stay at the Millennium Knickerbocker Hotel one late night, no reservation. Kwame was at the front desk and treat us very well. He found us a room and matched the price with competitors. Unfortunately, the room was not set up (reason I give 4 stars). Went down, talked to Kwame and he found us another room (upgrade)....

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Helpful?
Thank tomcisz
RandyPDOSM, Director of Sales at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear tomcisz, Thank you for choosing the Millennium Knickerbocker Hotel as the place to stay when visiting Chicago. We are happy to hear that you enjoyed your stay and that our friendly service made your visit memorable, especially from Kwame. We are flattered to hear that you would recommend our hotel and look forward to welcoming you back! Millennium Knickerbocker...

Petoskey, Michigan
Reviewed 30 November 2016

My wife & I recently spent several nights (over the Thanksgiving holiday) at the Knickerbocker, and were overall pleased with our choice. When compared to other, (often newer) hotels in the area, not only has this "quaint," tastefully updated facility found a happy medium between its Roaring Twenties roots & the present needs of its clientele, but the great (one-block...

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Helpful?
2Thank FrankWHawthorne
RandyPDOSM, Director of Sales at Millennium Knickerbocker Hotel Chicago, responded to this review

Dear FrankWHawthorne, Thank you for taking the time to leave a review of the Millennium Knickerbocker Hotel! We pride ourselves on being one of the few hotels that offers an extensive history and exceptional customer service. Should you return to Chicago, you may be interested in the fact filled historic tour of the property we offer every Friday afternoon. We...

Detroit, Michigan
Reviewed 28 November 2016

I have stayed at the Knickerbocker numerous times and it has always been pleasant. However, on my most recent stay, October 7, I erroneously left a skirt in my room. I would take full responsibility for my loss if my skirt wasn't found by housekeeping. However, I called the hotel the next day and was told they had found my...

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Helpful?
1Thank Meg K

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A four-diamond landmark on North Michigan Avenue, the famous Magnificent Mile, this hotel welcomes you to the best location in the city for shopping, dining and business. European style and gracious service are the trademark of this elegant hotel and the 86 Millennium hotels around the world. One block from Water Tower Place, across the street from Bloomingdale's and within walking distance of most major attractions, this hotel offers personalized service and attention not found in the larger hotels. The hotel features the Martini Bar offering several kinds of martinis. Nix restaurant offers a bistro setting and features continental cuisine for breakfast & lunch. A complimentary fitness center and lakefront jogging path are designed to keep you fit while traveling. Enjoy Classic Chicago style only steps away from all the city has to offer. ... more   less 

Additional Information about Millennium Knickerbocker Hotel Chicago

Address: 163 East Walton Place, at N. Michigan Avenue, Chicago, IL 60611-7114
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: €90 - €282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Millennium Knickerbocker Hotel Chicago 4*
Number of rooms: 306
Reservation Options:
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Also Known As:
Millennium Knickerbocker Chicago
Chicago Millennium Knickerbocker Hotel
Knickerbocker Hotel Chicago
Hotel Style:
#60 Luxury Hotel in Chicago
#68 Romantic Hotel in Chicago
#77 Business Hotel in Chicago
#82 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Millennium Knickerbocker Hotel Chicago staff and other travellers.
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Midland, Michigan
11 months ago
Delaware, Ohio
London
1 month ago

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Questions? Get answers from Millennium Knickerbocker Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King room are super small, no bathtub.”
 of 5 bubbles warch1, 8 Jan 2017 | Read review
“Convenience to the stores on N. Michigan Avenue”
 of 5 bubbles YourTravelingMan61, 20 Dec 2016 | Read review
“Cheaper to go Sunday thru Thursday”
 of 5 bubbles JerryL583, 8 Dec 2016 | Read review
“Ask for something overlooking Walton Place, and facing the Drake Hotel.”
 of 5 bubbles FrankWHawthorne, 30 Nov 2016 | Read review
“Ask to see room first”
 of 5 bubbles maddie924, 14 Nov 2016 | Read review
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