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The Willows

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#58 of 189 Hotels in Chicago
Certificate of Excellence
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773 Reviews from our TripAdvisor Community

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Showing 747: English reviews
Orlando
Reviewed 4 November 2015

Great, good sized room, nice hotel, complimentary breakfast, knowledgeable staff. Close enough to downtown and in a fantastic spot close to several unique restaurant s and bars within walking distance. Highly recommended.

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Helpful?
Thank Bravht81
Hotel M, Front Office Manager at The Willows, responded to this review

Dear guest, Thank You for choosing to stay at the Willows Hotel during your visit in Chicago. I am delighted to read that you would recommend our hotel, and I do hope we will have the opportunity to welcome your return. Sincerely, Leila O Front Desk Supervisor

Carlisle, Pennsylvania
Reviewed 1 November 2015

We had a nice 5 day stay at the Willows. Location was great for us - close to family - and the quality of the room was great. Parking was especially convenient. We did not use the breakfast, due to other options, but it looked fine. We will stay here again.

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Helpful?
Thank jimsD778BB
Hotel M, Front Office Manager at The Willows, responded to this review

Dear guest, Thank you for taking the time to let us know about your experience in Chicago. Glad we could be a part of that, and hope to see you again when you come back to visit your family. Sincerely, Leila O Front Office Supervisor

Toronto, Ontario
Reviewed 30 October 2015

We wanted a hotel that wouldn't cost us a fortune in this neighbourhood and selected Willows. The staff was very accommodating and took care of all our needs and let us check in early as well. No frills but good value for what you pay.

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Helpful?
Thank sansb744
Hotel M, Front Office Manager at The Willows, responded to this review

Dear guest, It was our pleasure to have you stay with us during your trip. Glad that our staff was helpful and that you had a great experience. We hope to see you again. Leila O. Front Desk Supervisor

Reviewed 29 October 2015 via mobile

I booked a room for my parents at the beggining of the month, they were in town from Michigan. The hotel is 3 blocks away from where I currently live, that goes without saying that the location was great. Upon my parents arriving, I picked them up at the hotel. The Willows is quite adorable, very clean and it makes...

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Helpful?
Thank rebecca_ciccone
Hotel M, Front Office Manager at The Willows, responded to this review

Dear guest, Thank you for your 5 star review. We are very pleased that your parents found comfort in our hotel. I will pass along the kind words to our team, and we hope to see you in the near future. Sincerely, Leila O. Front Desk Supervisor

Hoffman Estates, Illinois
Reviewed 26 October 2015

We only stayed here overnight while going to a Cubs game so we really did not have the full experience. Nevertheless, I can tell you what we did experience. The front desk clerk at check in was Adrian (I hope I spelled his name correctly)...very friendly and everything went smoothly. Check in time is 3pm and check out normally at...

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Helpful?
Thank Annabelle_2c4u
Hotel M, Front Office Manager at The Willows, responded to this review

Dear guest, Thank you for taking the time to let us know about your experience. We appreciate your business and your trust in us. I'm very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back and hopefully for a few days so you can truly enjoy our city. Sincerely,...

Clamart, France
Reviewed 25 October 2015

Good location quiet but lively. 10 to 15 mn direct bus to get downtown Chicago .Wonderful Lincoln park and lake shore. Shops and restaurants all around. Service welcoming and helpful Breakfast could be better. The room for the breakfast is too narrow.

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Helpful?
Thank cberth_728598
Hotel M, Front Office Manager at The Willows, responded to this review

Dear guest, Thank You for comments and choosing to stay with us at the Willows Hotel. We are glad you enjoyed the area and everything it has to offer. Thank you for your input about breakfast, we will definitely check into it and make sure we provide our guests with the best. Thank you again and we look forward to...

Taiwan
Reviewed 24 October 2015

All staffs are friendly and make you comfortable. They serve nice breakfasts and many convenient stores and transportation systems are near the willows. It is the best choice for the person who travel by yourself. If I am going to visit Chicago again, I will choose willows to stay.

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Helpful?
Thank dendrocyte
Hotel M, Front Office Manager at The Willows, responded to this review

Dear guest, Thank you for your great review. We are glad that our team was able to make you feel comfortable and welcome. We look forward to seeing you again during your next visit to Chicago and we will make sure you receive the same great service. Sincerely, Leila O. Front Desk Supervisor

Calgary, Alberta
Reviewed 21 October 2015

The room and bed were very comfortable and clean. The hotel was in a great location, and was only about a 10 minute walk to the subway. The hotel offered a good selection for breakfast. Definitely recommend.

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Helpful?
Thank 714shannon
Hotel M, Front Office Manager at The Willows, responded to this review

Good afternoon, Thank you for your feedback. It's always great to hear that our guests were able to relax, get some sleep and enjoy what our hotel has to offer, whether it be within our hotel, or the area around us. We hope to have you stay with us again next time you visit Chicago. Sincerely, Leila O. Front Desk...

Boston, Massachusetts
Reviewed 17 October 2015

Came for the marathon . Perfect for this . Passes by either end of road so great for spectating Very near Lincoln park . Enjoyed several runs along Lake Michigan and cycle ride King exec room v spacious . Breakfast good - easy start to busy day . For special treat try out Yolk - just around the corner

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Helpful?
Thank karenO3172VS
Hotel M, Front Office Manager at The Willows, responded to this review

Dear guest, Bank of America Marathon weekend is a great time to be in Chicago. Glad you enjoyed yourself and your stay and we hope to see you in the near future. Sincerely, Leila O. Front Desk Supervisor

Omaha, Nebraska
Reviewed 16 October 2015

We had a very nice satay at the willows. About a mile from Wrigley field which we walked. Enjoyed a few cold ones at one of the many stops along the way The staff was very pleasant, hotel was clean, and it felt like a very safe neighborhood.

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Helpful?
Thank tquinl_596569
Hotel M, Front Office Manager at The Willows, responded to this review

We are very pleased that you had a great time in Chicago during your trip and that we could be a part of it as well. And what an unbelievable year for the Cubs! Happy that you guys were able to enjoy that time along with the rest of our city, and hopefully they do it again next year. Sincerely,...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Multilingual Staff
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry

Additional Information about The Willows

Address: 555 W Surf St, Chicago, IL 60657-6020
Region: United States > Illinois > Chicago > Lakeview
Price Range: €96 - €256 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Willows 3*
Number of rooms: 55
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Willows staff and other travellers.
9 questions
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Questions? Get answers from The Willows staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the petite queen was very small”
 of 5 bubbles HGM1948, 6 Dec 2016 | Read review
“First floor works best for me. Fresh coffee down the hall.”
 of 5 bubbles STLbornandraised, 19 Nov 2016 | Read review
“get on the second floor or opposite side of Alley”
 of 5 bubbles maryrH3048FT, 19 Nov 2016 | Read review
“See my comments above.”
 of 5 bubbles 53SusanS, 16 Nov 2016 | Read review
“The mini bar and snacks are very realistically priced and I had no hesitation taking from it.”
 of 5 bubbles levenea2016, 5 Oct 2016 | Read review
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