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The Willows

6.3 km from Chicago centre
  • Free Wifi
  • Breakfast included
  • Room Service
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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555 West Surf Ave, Chicago, IL 60657-6020
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804 Reviews from our TripAdvisor Community

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Showing 778: English reviews
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Brecksville, OH, United States
Reviewed 2 days ago NEW

This hotel is the best kept secret in the city. Beds are super comfortable. Cookies in the afternoon are warm and so delicious. Great breakfast included in room rate. Good restaurants within walking distance. Front desk staff are extremely helpful in obtaining cabs, provide great directions to just about anywhere. Parking down the alley is secure and much more reasonably...

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Thank Carole F
Bloomington, Illinois
Reviewed 3 days ago NEW

I enjoyed the stay, however, the room was incredibly small and I was ready to leave by 8am the next morning. It's a perfect place to stay to sleep and leave. Not a place I would recommend staying if you're going to be stuck in your room at all. Unless you're staying solo, then I suppose it would be a...

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Thank kate_deardorff35
Reviewed 3 days ago NEWvia mobile

Great location room was very cozy and clean like the idea of continental breakfast the front desk people are great especially Bridget and Adrian i will defentally be back because there is so much to do in the area.

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Thank cokecolagirl
Indianapolis
Reviewed 3 days ago NEW

We were in Chicago for our grandson's baptism and The Willows was close to the church. The staff was very nice. The hotel is vintage but very clean. We enjoyed the breakfast and our room was comfortable.

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Thank vickyhurley828
Fremont
Reviewed 5 days ago NEW

It's a very stylish cozy hotel, conveniently located in the Lincoln Park area. Room was clean and modern. Breakfast was great. Staff was nice. I had a great stay. The soaps in the bathroom were also spectacular.

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Thank jessicahoffman08
Broughton H, Manager at The Willows, responded to this review

Dear Jessica, Thanks so much for reviewing your recent experience with us! We appreciate you taking the time out of your day to grade our property! See you next time if/ when visiting Chicago. Sincerely, Leila O Assistant General Manager

Canton, Michigan
Reviewed 1 week ago

This is my second trip back to the Willows. The Willows is a great hidden gem; a small hotel tucked away in the Lakeview area of Chicago. Everything you could possible need is within walking distance, so it's the perfect location if visiting someone in that area. About a 10 min cab ride to the downtown area. Comfy beds, spacious...

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Thank dalygirl64
Broughton H, Manager at The Willows, responded to this review

Dear guest, First and foremost thank you for being a returning guest. We are so happy that your first experience with us was a great one that you came back to visit us. It is our pleasure to keep providing you with the same pleasant stay each time you come back. We also wanted to thank you for your detailed...

A TripAdvisor Member
1 review
Reviewed 1 week ago

What a gem! Had a great evening in this boutique hotel. Clean rooms and friendly staff. Took advantage of their winter special. Conveniently located in the Lincoln Park neighborhood within walking distance of many restaurants and my favorite, Trader-Joe's. Would stay again.

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Thank A TripAdvisor Member
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thank you kindly for taking a moment after your quick trip to let us know about your experience. We are very pleased to hear that you were well cared for by our amazing team. Glad you enjoyed our neighborhood. All of your kind comments are most appreciated and we hope to have the pleasure of seeing you again...

Greenwich, Connecticut
Reviewed 1 week ago

The room was clean and the bed was comfortable HOWEVER saying that the room was cramped is an understatement. Some may say charming......steam heat whistling all night and a bathroom so small it was difficult to close the door. Staff was polite and helpful but that will be my last visit there.

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Thank katesagg
Broughton H, Manager at The Willows, responded to this review

Dear guest, We are very sorry to hear that you stay at The Willows did not meet your expectations. We do appreciate your honest feedback as we are always trying to improve for our guests. I know that you stayed in one of our petite queens over the weekend, but we also have king rooms, rooms with 2 queen beds...

Struthers
Reviewed 1 week ago

If you like staying in a nice quiet and convenient location this hotel is the one for you. I much prefer staying in a local neighborhood and this is one with easy access to public transportaion, Lake Michigan, great restaurants, and local color.

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Thank DBerry911
Broughton H, Manager at The Willows, responded to this review

Dear guest, Thanks for taking the time and sharing your impression with us and many other travelers. We are happy to hear that you enjoyed your time here in our quiet neighborhood and we are very grateful for your 5 star review. We look forward to welcoming you back. Best regards, Leila O Assistant General Manager

Boston, Massachusetts
Reviewed 1 week ago

We needed a place that had a nice-sized room with two queen beds, and had to be near public transportation as well as DePaul University itself to get an idea of both Chicago and the DePaul neighborhood. The Willows fit the bill on a college-tour budget, and included free wifi and continental breakfast. The room was clean and the hotel...

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Helpful?
Thank Hannah R
Broughton H, Manager at The Willows, responded to this review

Dear Hannah, Thank you very much for your kind note and for highlighting our service. We are pleased that everything went great during your recent visit to DePaul, as well as Chicago, and we would like to thank you for sharing your thoughts on Willows with other travelers on TripAdvisor. Good luck with the rest of your college tour and...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Multilingual Staff
  • Laundry Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about The Willows

Address: 555 West Surf Ave, Chicago, IL 60657-6020
Region: United States > Illinois > Chicago > Lakeview
Price Range: €96 - €292 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Willows 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
The Willows Hotel Chicago
Willows Hotel Chicago
Willows Chicago
Hotel Style:
#13 Best Value Hotel in Chicago
#37 Romantic Hotel in Chicago
#59 Family Hotel in Chicago
#67 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Willows staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location near Broadway with ability to walk area. Smaller basic room but clean and comfortable and a nice staff. We will return when visiting. ”
 of 5 bubbles R3622HNjamess, 7 Feb 2017 | Read review
“Bathroom is small with a small shelf for toiletries. Fantastic shower head. We had a suite with a sitting area that we used nightly. ”
 of 5 bubbles Slyemom, 2 Jan 2017 | Read review
“Pay the extra $30 when booking to obtain early check-in.”
 of 5 bubbles philmatous, 30 Dec 2016 | Read review
“Small but pleasant room. Comfortable. Good location for visiting family in East Lakeview neighborhood. ”
 of 5 bubbles G4016EVsarag, 29 Dec 2016 | Read review
“floor two was quiet even though we were in the back near bye parking structure.”
 of 5 bubbles JimP814, 10 Dec 2016 | Read review
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