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Sheraton Grand Chicago

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#60 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Grand Chicago
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4,728 Reviews from our TripAdvisor Community

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Showing 4,451: English reviews
Auckland, New Zealand
Reviewed 3 days ago NEW

Good location, very convenient, comfortable bed. The staff there are very friendly and helpful, I enjoy my stay there. But a few more to say, the room is small, the refrigerator cannot be used to store your food, the appliance is a bit old in the room and the internet is not free, which is kind of unpleasant experience.

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Helpful?
Thank Summer Y
Management response:

Hello Summer_Young, Thank you for reviewing the Sheraton Grand Chicago! I'm happy your stay with us was a comfortable one. Thank you as well for recognizing our staff for their hard work. On your next stay, if there is anything we can help you with to make your stay more comfortable, please don't hesitate to reach out! We appreciate your...

Geelong, Australia
Reviewed 1 week ago NEW

We had two rooms in this hotel. It was a grand hotel, good quality and very friendly, helpful staff. We were a short walk from Navy Pier, Milennium Park and the Magnificent Mile. Used the Big Bus Hop on Hop Off to get around to places like the Shedd aquarium and the Planetarium. The bus stop was right outside the...

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Helpful?
Thank Clare F
Management response:

Hello Clare F, Thank you for reviewing the Sheraton Grand Chicago! I'm glad to hear you enjoyed your stay and that the staff was friendly and helpful. Our location allows for our guests to experience the best Chicago has to offer, and it sounds like you all were able to get to a lot! We appreciate your business and look...

Pisa
Reviewed 1 week ago

Was staying here for the AP Conference and it was great. The room was nice and clean. Wonderful location, walking distance to Navy Pier and Michigan Ave. It has a nice lobby bar with good appetizers and pricey drinks. Conference rooms were nice too.

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Helpful?
Thank sofigigi
Management response:

Hello sofigigi, Thank you for reviewing the Sheraton Grand Chicago! I'm happy to hear you enjoyed your stay in your room as well as the location of our hotel. I'm glad your conference experience was a success! Thank you for your business and we look forward to your return in the near future. Sincerely, Lizzy R.

Xenia, Ohio
Reviewed 1 week ago

The loacation is great but the rooms are small and cramped. Since I am a Gold member I requested an upgrade but rather than upgrading , they put me in a corner room which was small,and cramped. Had to watch TV on from an angle. Overall, not a good experience.

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Helpful?
Thank KalMe0425
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Kalme0425, Thank you for sharing feedback regarding your recent visit to the Sheraton Grand Chicago. I would like to offer my sincerest apologies for the challenges you faced with getting into your requested room. I would like to speak to you personally regarding your experience and I can be reached at 312.464.1000. I look forward to connecting with you....

Reviewed 1 week ago via mobile

I have typically stayed at the Hyatt but choose this Sheraton on my last trip to Chicago. I found the rooms very comfortable and the staff very helpful and friendly. The location is perfect and close to just about everything in downtown. I was there on business and would often take an afternoon break and stroll around the walkways by...

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Helpful?
Thank Tradervic21
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Tradervic21, Thank you for choosing the Sheraton Grand Chicago and for sharing such wonderful feedback regarding your visit. I am pleased to read you found our rooms comfortable and staff helpful. I will be sure to share this success with my team. We do hope to welcome you back for another enjoyable stay. Kind regards, Eric Ballen Front Desk...

Waukegan, Illinois
Reviewed 1 week ago

My boyfriend and I spent the night on new years eve. We arrived at about 4 and payed 60 dollars for parking. A bit steep as already having paid 250.00 for one night stay. There was the longest line for check in that I have ever seen. We waited in line for about 40 mins. The thing that bothered me...

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Helpful?
1Thank artickiss
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Artickiss, Thank you for choosing the Sheraton Grand Chicago for your recent New Year's visit to the Windy City. While I am pleased to read you enjoyed our central location and our Sheraton Suite Sleeper Beds, I would like to offer my sincerest apologies for the challenges you faced. As a member of our complimentary loyalty program SPG, you...

Reviewed 1 week ago via mobile

We stayed there for my wife's business meeting. The hotel was not our choice, since it was downtown, we didn't complain (much). The room was not too big, not brand new either but everything worked properly. The view from the window though, was really something. We were lucky to have clear blue skies and we could see the river opening...

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Helpful?
Thank Oscar S
Management response:

Hello Oscar S, Thank you for reviewing the Sheraton Grand Chicago! I'm glad you all were able to take in the sights of the city from our hotel! The many activities in our hotel as well as central location are a few of the features that make us a great hotel. We appreciate your business and look forward to your...

Chicago, Illinois
Reviewed 1 week ago

Sheraton Grand was top-notch for our entire stay.From reserving to check-in to extra needs,the staff was great.The g-kids loved the pool [swimming inDec. in Chi.].The oldest one,the gym and sauna.Location more than filled our needs for proximity to christmas destinations,Christkindlmarkt,Lights at Lincoln Park Zoo and WinterWonderfest at Navy Pier.Restaurants galore by foot or short cab ride.Hotel restaurants are also very...

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Helpful?
Thank BobSiegert
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello BobSiegert, Thank you for choosing the Sheraton Grand Chicago for this special stay with your family. It was such a treat to host you for the holiday season and I am pleased to read how much you enjoyed all areas of your visit including our central location and our heated pool. We look forward to welcoming you back soon!...

Michigan
Reviewed 1 week ago

Took our granddaughters for the weekend the room was very comfortable the club level was so worth the extra charge would recommend it for families Great price great location Swimming pool was also convenient the hotel was very busy so a little crowded but not a problem whatsoever

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Helpful?
Thank runjustin
Management response:

Hello runjustin, Thank you for reviewing the Sheraton Grand Chicago! I'm so happy to hear you and your family were able to enjoy a relaxing weekend with us, using many of our great features. It's good to hear that our club level amenities were a good value for you as well. We appreciate your business and look forward to your...

Morrisville, North Carolina, United States
Reviewed 1 week ago

I was able to walk to just about all the attractions in the area and the view of the river was great. I went to Millennium Park, Grant Park, Buckingham Fountain, and Navy Pier in one afternoon. The whole experience was great. You can also check out the University of Chicago: Gleacher Center, NBC Tower, and great shopping off N....

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Helpful?
Thank Matthew M
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Matthew M, I am pleased to read how much you enjoyed all areas of your visit including our central location and nearness to many of Chicago's 'hot spots'. Thank you for choosing the Sheraton Grand Chicago for this visit and we hope to welcome you back soon. Kind regards, Eric Ballen Front Desk Manager

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: €124 - €377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
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Also Known As:
Chicago Sheraton
Hotel Style:
#29 Green Hotel in Chicago
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#36 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Chicago staff and other travellers.
46 questions
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Questions? Get answers from Sheraton Grand Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great location”
 of 5 bubbles Summer_Young, 14 Jan 2017 | Read review
“We had two rooms and couldn't fault either of them.”
 of 5 bubbles ClareF960, 10 Jan 2017 | Read review
“Ask for a river view!”
 of 5 bubbles sofigigi, 9 Jan 2017 | Read review
“Ask for a river view room.”
 of 5 bubbles KalMe0425, 8 Jan 2017 | Read review
“Family room with a roll-a-way cot WILL sleep a FAMILY”
 of 5 bubbles BobSiegert, 4 Jan 2017 | Read review
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