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Sheraton Grand Chicago

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#65 of 186 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Grand Chicago
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4,762 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

I had a nice surprise when i checked in to my room. I found a greeting card for my upcoming birthday and some furits covered with chocolate and some mixed nuits. The staff was great and helpful. It's easy to gou around, about 5 minute walking to Michigan Av.

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Helpful?
Thank AloisK
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello AloisK, Thank you for choosing the Sheraton Grand Chicago and for taking time to share feedback regarding your stay. We look forward to welcoming you back. Kind regards, Eric Ballen Front Desk Manager

Charleston, Illinois
Reviewed 2 days ago NEW

Our room was very spacious with plush bedding. I enjoyed great rest each night. The hotel is close to Navy Pier and Michigan Avenue. Starbucks and gift shop were great additions. The staff is very accomodating, helpful and courteous. I will definitely stay here again.

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Helpful?
Thank _mleasher2
Management response:

Hello _mleasher2, Thank you for reviewing the Sheraton Grand Chicago! I'm so happy to hear that you had a great stay with us and were able to take advantage of the city through our prime location. Thank you for complimenting our staff as well! Their hard work and dedication is what makes the Sheraton a great place to stay. We...

Hartford, Connecticut
Reviewed 2 days ago NEWvia mobile

Spend two nights for a business trip. Only one restaurant opened during evening for dining or it's room service. Arrived in evening and wasn't up to going to their high end restaurant so it was room service. Also Surprised my internet connection was not the best and a convention there meant quite a noisy night. Was awakened twice. Yikes. Clean...

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Helpful?
Thank DianeFromCT
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello DianeFromCT, Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. While I am pleased to read you enjoyed our central location, I would also like to apologize for the challenges you faced during your stay. I do hope we have an additional opportunity to welcome you back and restore your faith...

San Diego, California
Reviewed 4 days ago NEWvia mobile

From Michael the Irish tenor doorman to Suzanne at the Concierge desk and every housekeeper in between, what an awesome experience. They take care of their employees and they pass on the care and benefits to all their guests.

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Helpful?
Thank cortpeters
Management response:

Hello cortpeters, Thank you for reviewing the Sheraton Grand Chicago! We appreciate you for recognizing our staff! Their hard work, dedication, and positive attitudes go a long way in making the Sheraton a great place to stay. We appreciate your business and look forward to your return in the near future. Sincerely, Lizzy R.

Trumann, Arkansas, United States
Reviewed 5 days ago NEWvia mobile

My boyfriend and I stayed here for a weekend and it was nice and quiet. When we arrived the hotel staff was very friendly. The rooms were very clean and the views were AMAZING on the top floor! The bed was firm but comfortable to me. This hotel was in a great location and I would recommend to anyone wanting...

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Helpful?
Thank Skylar44
Management response:

Hello Skylar44, Thank you for reviewing the Sheraton Grand Chicago! From the location to your room, I'm so happy to hear that you had an excellent stay! We appreciate your recommendation and we looking forward to hosting you on your next stay in Chicago. Sincerely, Lizzy R.

Bergen County, NJ
Reviewed 5 days ago NEWvia mobile

Connie Alex, Ruthie, and the staff at the lobby bar and 33rd Floor lounge are the best. I notice these staffers have been at Sheraton Grand for many years. I'm so impressed with their great hospitality and ability to remember returning customers. Hotel is in the heart of Chicago and very close to Navy Pier. If you come to the...

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Helpful?
Thank CW-Bergen
Management response:

Hello CW-Bergen, Thank you for reviewing the Sheraton Grand Chicago! Thank you for recognizing our wonderful staff! Some of our staff have with with the hotel since it opened almost 25 years ago, and they are very much a part of the spirit of the Sheraton and what makes us great. We appreciate you for recognizing them and shouting out...

Carbondale, Illinois
Reviewed 5 days ago NEWvia mobile

This was a very elegant hotel. They don't provide A microwave or refrigerator in the room I'm sure to force you eat in their expensive restaurants. I just ordered jimmy Johns when I was there because they deliver. Other than that it was a wonderful hotel and a comfortable stay!! I recommend it to anyone staying downtown.

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Helpful?
Thank JReece2005
Management response:

Hello JReece2005, Thank you for reviewing the Sheraton Grand Chicago! On your next stay with us, please contact the front desk if you need to use a microwave or refrigerator, and they will be happy to provide one based on availability. Otherwise, I'm glad to hear you had a comfortable stay! We appreciate your business and look forward to your...

Keller, Texas
Reviewed 6 days ago NEW

They let us check in at 10AM which was great. The rooms and hotel were very clean and the views and location were spectacular. We didn't ear there so we cant comment on the food. I would definitely stay here again.......

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Helpful?
Thank Christopher O
Management response:

Hello Christopher O, Thank you for reviewing the Sheraton Grand Chicago! I'm glad our staff were able to accommodate you with an early check in and that our rooms and location made it a great stay. On your next stay with us, we have several dining options, so make sure to check one out! We appreciate your business and look...

Reviewed 1 week ago NEW

Stayed here a couple of times for a conference and I have to say this hotel is amazing! Rooms are very clean, service is great and there is always a great view of the city in any room. Location makes it very close to the Loop, Navy Pier and most touristy locations. This is definitely the place to go if...

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Helpful?
Thank Jorge T
Management response:

Hello Jorge T, Thank you for reviewing the Sheraton Grand Chicago! I'm glad to hear you were able use many of the great features of the Sheraton while you stayed with us! We appreciate your recommendation and we look forward to serving you again in the near future. Sincerely, Lizzy R.

Reviewed 1 week ago

Great experience! Though they overcharged me for wifi they more than made it up with free services. The location is great! Near the miracle mile, rail, the harbor, and on the river. Great views as well.

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Helpful?
Thank Rob J
Management response:

Hello Rob J, Thank you for reviewing the Sheraton Grand Chicago! I'm glad you had such a great experience and that the staff was able to help you with any issues you had. The views from the hotel and our central location are a few of the great qualities about the hotel, so I'm happy to hear you were able...

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: €150 - €422 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Expedia, Hotels.com, Priceline, Travelocity and Jetsetter so you can book your Sheraton Grand Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chicago Sheraton
Hotel Style:
#29 Green Hotel in Chicago
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#40 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Chicago staff and other travellers.
47 questions
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Questions? Get answers from Sheraton Grand Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a water view.”
 of 5 bubbles christophero576, 17 Feb 2017 | Read review
“The rooms on the higher floors are more spacious and closer to the Club Lounge which I would recommend to anyone! Really worth it.”
 of 5 bubbles zalani2017, 13 Feb 2017 | Read review
“Any day choose the river view room”
 of 5 bubbles AnshikaA, 12 Feb 2017 | Read review
“High floors are my favorite for the view”
  • River view
 of 5 bubbles cupcake_hull, 10 Feb 2017 | Read review
“River view”
 of 5 bubbles vacation10169, 7 Feb 2017 | Read review
5 of 5