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Sheraton Grand Chicago

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#69 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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Sheraton Grand Chicago
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4,836 Reviews from our TripAdvisor Community

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Showing 4,552: English reviews
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Reno, Nevada
Reviewed 2 days ago NEW

We came into Chicago early before our conference to explore around. The Sheraton was centrally located for our purposes and worked great. Paula our concierge worked magic for us, she made some great dinner reservations for us. Our room was clean, in great condition and had a great view of the Navy Pier and the Lake. We would return when...

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Helpful?
Thank TahoeNVTravelers
Kalamazoo, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 4 March 2017

We have an annual business trip to Chicago during the winter. The convention is just across the river, so this is really a great location for us. We also have the SPG American Express card, which gives us club access at Sheraton hotels. We have been coming here for several years, and we also have 2 children traveling with us....

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Thank PinkWilson
About Hotel's Favourite Review
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello PinkWilson, Thank you for taking time to share such candid feedback regarding your recent visit to the Sheraton Grand Chicago. I am pleased to read how much you enjoyed our Junior Suite. It is the perfect room for a family of 4. I would like to apologize for the wait in having the sofa bed made up as this...

Highlands Ranch, Colorado
Reviewed 3 days ago NEW

I have had the opportunity to stay here a few times on business, but this stay was on vacation with the family. Like always, the staff from the front door to the club lounge was fantastic and took care of my family and I. We had a suite with an attached double room for the kids and it worked out...

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Helpful?
Thank scootusaHR
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello ScootusaHR, Thank you for sharing such wonderful feedback regarding your recent stay with us and your continued patronage. I am so pleased to read how much of a great time was had by all and I will share this success with my team. We hope to welcome you back soon. Kind regards, Eric B. Front Desk Manager

Huntington, West Virginia
Reviewed 3 days ago NEWvia mobile

The Sheraton is a beautiful hotel in a great location, but some things fell short with me. I'm personally just not a fan of how more expensive hotels don't include many amenities. Be prepared to pay at least $50 for self-parking and no continental breakfast as with most upscale places. The interior of the rooms are also in need of...

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Helpful?
Thank Clara M
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Clara M, Thank you for taking time to share feedback regarding your recent stay at the Sheraton Grand Chicago. It was such a treat to host you for this weekend stay and I am glad to read you enjoyed you in room view. I do hope we are able to welcome you back soon. Kind regards, Eric B. Front...

New York City, New York
Reviewed 4 days ago NEW

Oh boy...... where do I start? Hotel is a massive convention machine and it looks and functions like an airport. There is nothing about it that it will bring me back. As a Platinum SPG member there was no recognition nor upgrade. Simply nothing at all. Rooms are very old and very poorly appointed. Just outdated and very 70's. Service...

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Thank CDOD1970
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello CDOD1970, Thank you for taking time to share feedback regarding your recent visit with us. I would like to offer my sincerest apologies for the challenges you faced during your visit. I would like the opportunity to personally apologize for these challenges as well as speak with you regarding your experience. Please reach out to me at Eric.Ballen@Sheraton.com. I...

Berlin, Germany
Reviewed 5 days ago NEW

Sheraton Grand The hotel is big and old fashioned but well maintained . The staff of valet parking was unfriendly, the lady at reception was hasty and gave no information on, for instance, opening hours of the lounge, restaurants, etc. The room is big enough and fairly soundproof apart from the noises coming from the corridor. The bathroom is small...

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Thank voyager-liese
Management response:

Greetings voyager-liese, Thank you for taking the time to review you recent stay with us at the Sheraton Grand Chicago. The feedback you provided is a great tool for us to use in order to better our overall guest experience and will be shared with the appropriate hotel team. The service you received from the front desk and valet is...

Laurel, Maryland
Reviewed 5 days ago NEW

The hotel was extremely spacious and nicely situated on the river, close to everything but not too close to the busyness of the Magnificent Mile. The hotel rooms need an update and it was one of the smallest, two full size bed, room we've had as a family. We stay at Marriotts and SPG hotels all the time and this...

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Thank Eric M
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Eric M, Thank you for choosing the Sheraton Grand Chicago for your recent trip. I am pleased to read you enjoyed our central location, our indoor pool and Sheraton Fitness Center. I would like to offer my sincerest apologies for the challenges you faced receiving folio for your stay as this seems like a simple request. I will be...

Reviewed 6 days ago NEWvia mobile

Horrible the shower lining had no magnets to stay against tub so while i was showering the shower lining kept flying n the way. The frig was full of pricey liqour no where for me to my juice and water this hotel should really get rid of carpet. This hotel has no complimentary breakfast but a resturant where breakfast is...

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Thank Jeannette R
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Jeannette R, Thank you for taking time to share feedback regarding your recent stay at the Sheraton Grand Chicago. I would like to offer my sincere apologies for the challenges you faced during this visit as your experience is not typical of the level of service we strive to provide. I have shared your comments with our team to...

Carmel, Indiana
Reviewed 6 days ago NEW

I cannot say enough about the quality of people who I encountered at this hotel during our stay. The front desk people were outstanding. The valet parking people were a little rough in that they wouldn't bring your car around ahead of time and you have to go down to the dungeon to get your car. The hotel does need...

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Helpful?
Thank Matt B
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Matt B, Thank you for choosing to stay at the Sheraton Grand Chicago for your recent visit. I am pleased to read how much you enjoyed the interactions with our team members and I will be sure to share this success. Regarding your experience in valet and in your guest room, I would like to apologize for. I will...

New York City, New York
Reviewed 1 week ago NEWvia mobile

As an SPG Platinum member, I stay in many Starwood properties. The Sheraton Grand Hotel is my favorite Starwood property when I am in Chicago. Even for a mega-property, I still feel like I am at home. Every time I walk into my room, I am in the most relaxed state. I love the beds, the spacious bathroom layout, and...

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Thank acadia17
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Acadia17 - Thank you for staying with and for choosing the Sheraton Grand Chicago for your recent trip. We are lucky to have Connie on our team as she has been with us for many, many years. I will be sure to recognize her for the wonderful service she continues to provide you. We look forward to many more return...

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: €163 - €451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
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Also Known As:
Chicago Sheraton
Hotel Style:
#29 Family Hotel in Chicago
#30 Romantic Hotel in Chicago
#30 Green Hotel in Chicago
#33 Business Hotel in Chicago
#43 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Chicago staff and other travellers.
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Questions? Get answers from Sheraton Grand Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Riverside and higher the better”
ericmF1940RD, 18 Apr 2017 | Read review
“East outside the hotel”
15JimD15, 12 Apr 2017 | Read review
“We enjoyed a city view room including the Chicago river.”
BrandiStacey, 3 Apr 2017 | Read review
“SPG members get to stay on the highest floors. The XX10 room gave a great view of Navy Pier (and the new Ferris Wheel) and Lake Michigan”
seijio635, 28 Mar 2017 | Read review
“All the rooms are great”
csochacki, 28 Mar 2017 | Read review
5 of 5