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Sheraton Grand Chicago

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#63 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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4,664 Reviews from our TripAdvisor Community

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Showing 4,389: English reviews
Curacao
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed yesterday NEW via mobile

I've been staying at Sheraton Grand Chicago for almost 8 years during a yearly held meeting in my profession. Always a pleasure to stay there. Great facilities. Great and friendly staff. Connie and Rene in the Club lounge are terrific! Nice renovation two years ago of the rooms. I love the pool and health club facilities . Great beds!! Only... More 

Helpful?
Thank Jo-Ann T
Vancouver, Washington, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

Just in town for the day and night, so thought I would splurge at the Sheraton Grand. So I was pleasantly surprised when I found the rate was extremely reasonable, and got a large room and great service to boot.

Helpful?
Thank Ray D
Ottawa, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 days ago NEW

Over the years,we have been staying in many hotels in Chicago during the RSNA annual conferences. Our most recent stay in Sheraton was the best of all. We had a room at the club level with a breathtaking view of the city. The room was perfect size the beds were very comfortable. The staff like Melissa at the front desk... More 

Helpful?
2 Thank PRasuli
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Prasuli, Thank you for taking time to share feedback regarding your recent conference visit. I am delighted to read how much you enjoyed your interactions with our team members and I will be sure to share this success with them. I do hope we have the opportunity to welcome you back to the Sheraton Grand Chicago for another excellent... More 

Gilbert, Arizona, USA
Level Contributor
3 reviews
Reviewed 5 days ago NEW

We did the upgraded king room so had a corner 17th floor room so could see the lake, the river, and downtown. It was large enough to contain the king bed as well as a love seat and a chair so it was super comfortable as we are watching all the lights down below. The housekeeping staff was excellent. The... More 

Helpful?
Thank Driver3725
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Driver3725, Thank you for sharing feedback regarding your recent visit to the Sheraton Grand Chicago. I am delighted to read you enjoyed all aspects of your visit including your in room view and the service afforded to you by our team members. I hope we have the opportunity to welcome you back soon! Kind regards, Eric Ballen Front Desk... More 

Los Angeles, California
1 review
Reviewed 6 days ago NEW via mobile

I checked in on 11/23 and front desk personnel was superb. I explained to him my kids arriving next day and will stay three nights under 3 separate confirmation number and he was very nice to link them all to my junior suite and gave us connecting room with their two queen regular room. Next morning around 10ish I went... More 

Helpful?
Thank Cecilia C
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

Hello Cecilia, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you encountered regarding your connecting guestroom. I know that our Hotel Manager has connected with you personally and has addressed your concerns. We truly apologize for the matter and want you to know that the safety and security of our... More 

Saint Louis, Missouri
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW

I was attending a conference during the Cubs World Series Win. This hotel was perfectly located to witness this historic event post celebration. I was able to walk to the Chicago river and watch it turn blue, interact with a lot of gracious and happy Cub fans. My room had a partial view of the lake and navy pier. The... More 

Helpful?
Thank Saharablue45
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Saharablue45, Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago during the special time of the Cubs winning the World Series. I am pleased to read you enjoyed all aspects of your visit including our central location and the view from your guest room. I would like to offer my sincerest... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago NEW via mobile

We stayed at the Sheraton Grand for 5 nights. What we liked about the hotel was: location, it was spaceful, the views, the restaurant and the open spaces. As any 4 star hotel, every service is extra and can be quite pricey (such as the mini bar items). It's a busy hotel, so it is expected to have busy staff... More 

Helpful?
Thank Jrdiazp
FD_Manager1, Manager at Sheraton Grand Chicago, responded to this review

Hello Jrdiazp, Thank you for sharing candid feedback regarding your recent visit to the Sheraton Grand Chicago. I am delighted to read how much you enjoyed your family visit and I have shared this success with my team especially the one's that you have mentioned. I hope we have the opportunity to welcome you back. Sincerely, Eric Ballen Front Desk... More 

Portland, Oregon
Level Contributor
434 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 1 week ago

Spend a few days here with a convention. On the river, great location for walking around downtown. Lobby and public spaces were comfortable and seemed to be in good condition. My sleeping room was one that hadn't been redone in some time. Although it had the usual amenities, it was a bit worn, with moldings and furniture showing wear and... More 

Helpful?
Thank VacaBoy
SheratonChi, Front Office Manager at Sheraton Grand Chicago, responded to this review

Hello VacaBoy, Thank you for taking the time to share your feedback with us. I'm pleased to hear that you enjoyed the location of our hotel and hope your convention went well. Please accept my apologies for the condition of your guestroom. We will have a member from our Engineering Team take a look at the room to ensure that... More 

Nairobi, Kenya
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

STAYED TWICE IN 2016. ATTENDED A CONFERENCE. The hotel is perfectly set up to host a conference, with a large plenary hall and multiple spacious rooms for break out sessions. Lunch at the boat on the basement or sitting outside the sun my daughter had a dental emergency, and the concierge took it upon her self to ensure that we... More 

Helpful?
Thank Nelly M
Management response:

Hello Nelly M, Thank you for taking the time to review the Sheraton Grand Chicago. I am glad to hear our accommodations made your conference a great one. We are proud of our staff, and thank you for recognizing our concierge for her outstanding service. We appreciate your business, and look forward to your return in the near future. Sincerely,... More 

New York City, New York
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

It is refreshing to stay and be treated as nice here. The place is immaculate, the people are friendly, the rooms are clean. If you can , get the Club Level room. The morning coffee and the treats are great. The views are fabulous.

Helpful?
Thank silviuh405
Management response:

Hello silviuh405, It's great to hear your stay at the Sheraton Grand Chicago was excellent! We are proud of our staff, and appreciate you for recognizing their outstanding service. I'm glad our many amenities made your stay memorable. We appreciate your business and look forward to your return in the near future. Sincerely, Lizzy R. More 

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Chicago is Chicago's premier downtown riverfront hotel, just off Michigan Avenue, and within a short walk of Navy Pier, Millennium Park, museums, shopping and entertainment. The hotel offers spectacular views of either Lake Michigan or the city skyline. Guests enjoy deluxe accommodations, including Sheraton's Sweet Sleepersm Beds, in-room safes, coffee makers, in-room refreshment center, high-speed Internet access, cable television with movies and video games. Club guest rooms, located on the top four floors, feature plush robes, turndown service, complimentary continental breakfast and afternoon hors d'oeuvres. There are five distinctive restaurants and lounges, including the acclaimed Shula's Steak House, health club, indoor swimming pool, sun deck, sauna, and massage therapy. ... more   less 

Additional Information about Sheraton Grand Chicago

Address: 301 East North Water Street, Chicago, IL 60611-4534 (Formerly Sheraton Chicago Hotel and Towers)
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: €109 - €385 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Chicago 4*
Number of rooms: 1218
Reservation Options:
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Also Known As:
Chicago Sheraton
Hotel Style:
#29 Family Hotel in Chicago
#29 Green Hotel in Chicago
#30 Romantic Hotel in Chicago
#33 Business Hotel in Chicago
#39 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Chicago staff and other travellers.
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Questions? Get answers from Sheraton Grand Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have heard from others that the lake view is as good but the city view was amazing.”
 of 5 bubbles PRasuli, 2 Dec 2016 | Read review
“We've reserved King Deluxe rooms for last three stays, it's the best deal in the building”
 of 5 bubbles Driver3725, 30 Nov 2016 | Read review
“rooms overlooking the river are superb. some of the rooms are fully renovated others are not”
 of 5 bubbles 257nellym, 27 Nov 2016 | Read review
“Rooms look on the small side so...book a two room suite!”
 of 5 bubbles 809pegc, 19 Nov 2016 | Read review
“The Presidential Suite is awesome! Great view and Great Price!”
 of 5 bubbles wpayne2, 17 Nov 2016 | Read review
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