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Hilton Chicago

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#98 of 187 Hotels in Chicago
GreenLeadersSilver level
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1 room 2 adults 0 children
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Hilton Chicago
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4,787 Reviews from our TripAdvisor Community

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Showing 4,458: English reviews
Olathe, Kansas
Reviewed 1 September 2015

This large hotel has a nice lobby and is in a relatively convenient location. The rooms are pretty much in-line with what I have come to expect from Hilton hotels. Nearby are some great green spaces and the staff at the front door are helpful with any questions you might have.

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Helpful?
Thank RyanP_KC
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, lobby and with the quality of service you received from our staff. I was pleased to hear you enjoyed your stay. It’s always good to hear...

San bernardino, United States
Reviewed 1 September 2015

Overall excellent experience. I went for a conference of sociologists who are very picky! Yet, everyone I spoke to had glowing remarks about their experience at the hotel. It is located across from Lake Michigan and is in walking distance to most tourist sites including several parks. And the city sells itself!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Mary T
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and location. I was pleased to hear you had an excellent stay! It’s always good to hear we are meeting the expectations our guests come to...

miami
Reviewed 1 September 2015

This was my second stay at this hotel. The 1st was uneventful but OK stay. However this stay was not as pleasant. I had two reservations staggered one day apart. One for me and one for a friend who was joining my wife and I. The room assigned was directly underneath the very large air condensing units on the roof...

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Helpful?
Thank mjoytravel
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay especially, with the room accommodations and your bill. Your experience is not the normal high level of service we provide or are known for. Our goal is to always provide...

Mumbai (Bombay), India
Reviewed 31 August 2015

One of the best places I have ever stayed. Apart from the awesome hospitality at Hilton with the amazing food, it is located on Michigan Avenue which gives us a luxury to explore lot many attractions nearby.

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Helpful?
Thank varunk002
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, location and with the quality of service you received from our staff. I was pleased to hear you found us to be an awesome place to...

California
Reviewed 31 August 2015

When I first walked into my room, I was a little disappointed. The appearance was not at all consistence with the grand lobby and traditional decor. My room felt very "industrial" with painted metal doors and contemporary "cold" furnishing. It was also huge and felt like a dormitory: one large room (2 beds) flanked by two separate baths. I was...

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Helpful?
Thank Diana P
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel, location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your comfortable room accommodations and had a...

Chicago, Illinois
Reviewed 31 August 2015

We recently stayed at the Hilton Chicago on Michigan Avenue for the Transamerica Chicago Triathlon. We checked in just fine, but our room was far below what I expect from Hilton. It was dirty, dusty, had cobwebs behind the lounge chair, and carpeting that was in bad need of replacement. I didn't want to take off my shoes to walk...

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Helpful?
Thank ellen c
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay especially, you’re your housekeeping issues and the level of service you received from our staff. Your experience is not the normal high level of service we provide or are known...

Reviewed 30 August 2015

We parked and were immediately greeted by a bell hop who assisted with our luggage. He was very helpful. The check in process was easy and the person behind the desk was doing her best to find us the best room possible. We could get a room immediately, or wait for one with a lake view - we waited, as...

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Helpful?
Thank Karen C
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our gorgeous hotel, location and with the quality of service you received from our staff. I was pleased to hear you enjoyed your room accommodations and our executive...

Calgary, Canada
Reviewed 30 August 2015

Parking is too expensive here!! Parking was $70 per DAY here but we parked 1 block away at a self parking lot for $25 per day. Well worth the one block walk. This hotel has an absolutely amazing gym facility with a proper track, tons of cardio machines, and everything you'd need (for big strong guys to people who want...

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Helpful?
1Thank leshers
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and location. I was pleased to hear you enjoyed your newly renovated room accommodations and our athletic club. It’s always good to hear we are meeting...

Milwaukee, Wisconsin
Reviewed 29 August 2015

I stayed here the weekend of Lollapalooza, a large music festival, and the hotel was packed. The elevators broke, so we had to take the stairs to our 12th floor room. We also tried to call the front desk and housekeeping to get fresh towels (our room was not cleaned), but it took me over an hour to get through...

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Helpful?
Thank Robin K
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our beautiful hotel, great location and with the quality of service you received from our executive floor staff. I was pleased to hear you enjoyed your breakfast in...

Westport, Connecticut
Reviewed 29 August 2015 via mobile

Never in my life. I've traveled around the country, through Europe, stayed in upscale hotels in cities and small towns, and I've never seen a bug the size of the roach that apparently has been living for quite some time in the room on the 18th floor of the Hilton Chicago. That happy roach was nearly 3" long, 1" wide...

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Helpful?
Thank ByHolly
Michael H, Manager at Hilton Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments regarding your recent stay. Please accept my sincere apology for any disappointment you experienced during your stay. Your experience is not the normal high level of service we provide or are known for. I hope you had an opportunity to speak to our manager on duty while...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Chicago Hilton
Chicago Hilton
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 

Additional Information about Hilton Chicago

Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: €157 - €496 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Reservation Options:
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel
Hotel Style:
#20 Green Hotel in Chicago
#59 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Chicago staff and other travellers.
61 questions
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London, United Kingdom
Ramstein-Miesenbach, Germany
over a year ago
Pleasant Prairie, Wisconsin
27 days ago
Murray, Kentucky, United States
5 months ago

See all questions (61)

Questions? Get answers from Hilton Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and get a lake view. It is worth it.”
FBG007, 17 Apr 2017 | Read review
“Try to get a room that faces the lake.”
CraigR45, 11 Apr 2017 | Read review
“Rooms over looking the park and the lake are great but extras.”
FlorenceYall3030, 10 Apr 2017 | Read review
“Elevators service only certain floors.”
J2631ARstephenh, 7 Apr 2017 | Read review
“Ask for a room with Lake Michigan view.”
650PatW, 5 Apr 2017 | Read review
5 of 5