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Chicago's Essex Inn

TripAdvisorUS$206*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$304*
US$206*
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US$304*
US$304*
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1,941 Reviews from our TripAdvisor Community

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Showing 1,676: English reviews
Singapore, Singapore
Reviewed 3 March 2017

I stayed at this hotel and had a pleasant stay despite the obvious re-development going on currently. The location is the biggest plus point while the rooms and furnishings are satisfactory. They could do with better room service.

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Helpful?
1Thank Viraj S
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Viraj S, Thank you for your feedback. We always aim to do better and welcome all feedback. Please feel free to share with us regarding the room service you've mentioned. Let us know what we could do better to would bring you back to the Essex. John Zhou Chicago’s Essex Inn, Your Key to the City! jzhou@essexinn.com

New York City, New York
Reviewed 25 February 2017 via mobile

I've stayed here before but as of this week the Essex Inn is a very different place. It is a construction zone. The entire section containing the gym and pool are gone (or in the process of being demolished. ) There are ridiculous amounts of noise and dust and vibration from the construction. This hotel is close to impossible to...

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Helpful?
2Thank RouteburnTales
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi RouteburnTales, Thank you for your review. Sorry to hear about the problem construction has bought to your stay. I can only imagine what it is like. Rest assured, this is not the normal case for the property and the construction next door is only temporary. We hope you would give us another chance in the future to provide you...

MISSOURI
Reviewed 24 February 2017

The only reason I am not giving them five stars is because they are currently tearing down part of the hotel to rebuild it into a new modern hotel complete with luxury condominiums as well so the amenities are quite limited. There is no restaurant or pool anymore and there is construction going on during the day but despite that...

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Helpful?
Thank RCRUNCHY
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi RCRUNCHY, Thank you for your awesome review on your recent stay with us! We are thrilled to hear that you enjoyed our excellent customer service team. We have shared your feedback with the entire team and will continue to work diligently, to provide excellent service. Thank you again for staying at Chicago’s Essex Inn, Your Key to the City!

Ann Arbor, Michigan
Reviewed 18 February 2017

Great location right across the park and within easy walking to the L. The rooms and furnishings are OK, but in line with it's mid-range affordability. The pool is nice and has an outdoor patio that is nice. The staff was also very helpful.

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Helpful?
Thank michiganmig
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi michiganmig, Thank you so much for feedback on Chicago’s Essex Inn. It is one of Chicago oldest and premiere boutique hotels, and we’re glad you had an opportunity to experience a little piece of Chicago’s history. We hope to have the opportunity to welcome you back to the Essex Inn. Thank you again for staying at Chicago’s Essex Inn...

Reviewed 13 February 2017 via mobile

It's simple, it's not special, but the price was good and it was really worth staying there because of: - Its localization - as I've been there for a Congress, it was very easy to use the buses that departed very often from the Hilton, just across the street. That's the second time I did that (first time a few...

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1Thank fernando l
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi fernando l, Thank you for sharing your review! While we pride ourselves on our customer service, the building is definitely apart of Chicago’s history. Hopefully during your next visit we will be updated with a more modern ambience. Thank you again for staying Chicago’s Essex Inn, your key to the city!

Rochester, Minnesota
Reviewed 13 February 2017

I am honestly in shock and much disbelief that anyone could rate this hotel anything above a 2 star review! I normally stay at the Sheraton Grand but because someone in our party booked this hotel, I felt I should also stay. HUGE MISTAKE!! From the minute we walked into the room, I knew this hotel was a complete disaster!...

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Helpful?
5Thank AliJo36
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi AliJo36, Thank you for your review. We are very sorry to hear that we failed to give you the same experience that has won us so many loyal repeat guests. While we pride ourselves on our service, your experience is evidence that we can always work harder to maintain a consistent positive experience for all guests. We are taking...

Reviewed 6 February 2017 via mobile

First let me say we love the location of this hotel and this is our third and FINAL stay. We will give you an honest review of what we love and then tell you why we will not stay here this summer or next February. 1st the hotel has and excellent location, and the Deluxe Suite we get has very...

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Helpful?
3Thank Kellie B
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Kellie B, We are very sorry to hear that we somehow fail to provide you with excellent customer service. Here at the Essex we pride ourselves on our service, your experience is a reminder to us that we can always do better. While some of the issues you mention in your review are unfortunate experiences at any hotel, we...

Reviewed 5 February 2017 via mobile

Thanks to George, the front desk,we were very well informed, and a special THANK YOU TO, Braulio, the Concierge,with his help we were able to get a limo to go out to breakfast, and visit the Tower (a shopping mall). The overall experience was awesome ,very clean, remarkable rooms, excellent staff! I strongly recommend this hotel! 💯

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1Thank Trich W
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Trich W, Thank you for your feedback! I am thrilled you had an awesome time with us; we are always working diligently to provide great service. We can’t wait to have you join us again. Thank you for your recommendation, we look forward to your return.

Reviewed 4 February 2017

Our kids had scheduled a hotel reservation through Expedia, they had put in "pay there". They cancel 48 hours before arrival, this was due to their three year old's behavior with running off (did not want to take him to Chicago museum with this behavior starting)! they at first were told by expedia that they could not refund their money...

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Helpful?
1Thank Brenda F
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Brenda F, Thank you for your feedback. Sorry to hear you were not able to stay with us this time. We are always working diligently to provide great service. We hope we would get the pleasure to have you with us in the future.

Reviewed 1 February 2017

wow..from the first night....we could feel great.... Kind concierge James let us know the info about everythinby.. in this inn. clean and neat,... there was locker...so we put our money into the locker.... was great ...wife was good but due to the weather,,,wifi didnt work...so if you want to keep using the wifi...then go to the lobby..there is consent to...

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Helpful?
1Thank yanghee k
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi yanghee k, Thank you for sharing your review with us. We have shared your comments with our staff and look forward to welcoming you back in the future!

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11/06/2017 12/06/2017
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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Chicago's Essex Inn is a hotel in downtown Chicago on the Michigan Avenue Cultural Mile that combines breathtaking panoramas of Grant Park, the Museum Campus and Lake Michigan with exciting promotional packages that incorporate famed attractions and events in Chicago. From our steel and glass lobby to contemporary rooms with floor-to-ceiling windows, the Essex Inn offers amazing views and amazing value. ... more   less 

Additional Information about Chicago's Essex Inn

Address: 800 South Michigan Avenue, Chicago, IL 60605-7101
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: €110 - €386 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago's Essex Inn 3.5*
Number of rooms: 254
Reservation Options:
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Also Known As:
Chicago`s Essex Hotel Chicago
Chicagos Essex Hotel
Essex Inn Chicago
Hotel Chicagos Essex
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Questions & Answers

Here's what travellers have asked, with answers from Chicago's Essex Inn staff and other travellers.
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Questions? Get answers from Chicago's Essex Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't stay here”
hirshc, 11 Apr 2017 | Read review
“Get room away from construction”
355bruces, 27 Mar 2017 | Read review
“We stayed here to enjoy Buddy Guy's Legends Bar...within walking distance easily!”
korys722, 17 Mar 2017 | Read review
“construction could be a problem. typically lasts form 8am - 4pm”
RCRUNCHY, 24 Feb 2017 | Read review
“Get a high up room for a view of streets”
cbcomponents, 1 Jan 2017 | Read review
5 of 5
TripAdvisor
US$206* /night
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Booking.comUS$304
TravelocityUS$304
Hotels.comUS$304
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Prices are for 1 room, 2 adults
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