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Chicago's Essex Inn

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1 room 2 adults 0 children
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1,906 Reviews from our TripAdvisor Community

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Showing 1,644: English reviews
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Ann Arbor, Michigan
Reviewed 5 days ago NEW

Great location right across the park and within easy walking to the L. The rooms and furnishings are OK, but in line with it's mid-range affordability. The pool is nice and has an outdoor patio that is nice. The staff was also very helpful.

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Thank michiganmig
Reviewed 1 week ago via mobile

It's simple, it's not special, but the price was good and it was really worth staying there because of: - Its localization - as I've been there for a Congress, it was very easy to use the buses that departed very often from the Hilton, just across the street. That's the second time I did that (first time a few...

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1Thank fernando l
Rochester, Minnesota
Reviewed 1 week ago

I am honestly in shock and much disbelief that anyone could rate this hotel anything above a 2 star review! I normally stay at the Sheraton Grand but because someone in our party booked this hotel, I felt I should also stay. HUGE MISTAKE!! From the minute we walked into the room, I knew this hotel was a complete disaster!...

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3Thank AliJo36
Reviewed 2 weeks ago via mobile

First let me say we love the location of this hotel and this is our third and FINAL stay. We will give you an honest review of what we love and then tell you why we will not stay here this summer or next February. 1st the hotel has and excellent location, and the Deluxe Suite we get has very...

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1Thank Kellie B
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Kellie B, We are very sorry to hear that we somehow fail to provide you with excellent customer service. Here at the Essex we pride ourselves on our service, your experience is a reminder to us that we can always do better. While some of the issues you mention in your review are unfortunate experiences at any hotel, we...

Reviewed 2 weeks ago via mobile

Thanks to George, the front desk,we were very well informed, and a special THANK YOU TO, Braulio, the Concierge,with his help we were able to get a limo to go out to breakfast, and visit the Tower (a shopping mall). The overall experience was awesome ,very clean, remarkable rooms, excellent staff! I strongly recommend this hotel! 💯

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1Thank Trich W
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Trich W, Thank you for your feedback! I am thrilled you had an awesome time with us; we are always working diligently to provide great service. We can’t wait to have you join us again. Thank you for your recommendation, we look forward to your return.

Reviewed 2 weeks ago

Our kids had scheduled a hotel reservation through Expedia, they had put in "pay there". They cancel 48 hours before arrival, this was due to their three year old's behavior with running off (did not want to take him to Chicago museum with this behavior starting)! they at first were told by expedia that they could not refund their money...

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1Thank Brenda F
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Brenda F, Thank you for your feedback. Sorry to hear you were not able to stay with us this time. We are always working diligently to provide great service. We hope we would get the pleasure to have you with us in the future.

Reviewed 3 weeks ago

wow..from the first night....we could feel great.... Kind concierge James let us know the info about everythinby.. in this inn. clean and neat,... there was locker...so we put our money into the locker.... was great ...wife was good but due to the weather,,,wifi didnt work...so if you want to keep using the wifi...then go to the lobby..there is consent to...

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1Thank yanghee k
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi yanghee k, Thank you for sharing your review with us. We have shared your comments with our staff and look forward to welcoming you back in the future!

Chicago, Illinois
Reviewed 3 weeks ago via mobile

So, my family and I stayed at the Essex for one night the staff themselves are amazing.. my problem is with the hotel manager... as we checked in I asked if any upgrades were available.. we upgraded to a bigger room.. ( all of this is great right) now this is where the problems begin.. as my son is getting...

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1Thank leondraw
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi leondraw, We are very sorry to hear that we somehow fail to provide you with excellent customer service. Here at the Essex we pride ourselves on our service, your experience is a reminder to us that we can always do better. While some of the issues you mention in your review are unfortunate experiences at any hotel, we will...

Reviewed 3 weeks ago

Visited the hotel with my wife while on a business trip. No need to spend too much to have a nice room and amenities you wont use. The staff was very friendly and the room very nice and clean. The view was aswesome, facing the park. All you can ask for on a short trip and more.

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Helpful?
Thank Jose Javier N
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Javier N, Thank you for sharing your experience with our staff! Your feedback is always welcome. Thank you again for your review and staying at the Chicago’s Essex Inn!

Arlington, Virginia
Reviewed 4 weeks ago via mobile

The staff is what stands out most in my memory of this hotel. They were always friendly and helpful. When I realized my first room on a high floor was too nerve wracking for my slight fear of heights, they were very gracious and located an available room on a lower floor immediately. The hotel was well located especially for...

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Helpful?
Thank CherylH645
EssexInnChicago, Front Office Manager at Chicago's Essex Inn, responded to this review

Hi Cheryl H, Thank you for your feedback! I am thrilled you had an awesome time with us; we are always working diligently to provide great service. We can’t wait to have you join us again; we look forward to your return.

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Chicago's Essex Inn is a hotel in downtown Chicago on the Michigan Avenue Cultural Mile that combines breathtaking panoramas of Grant Park, the Museum Campus and Lake Michigan with exciting promotional packages that incorporate famed attractions and events in Chicago. From our steel and glass lobby to contemporary rooms with floor-to-ceiling windows, the Essex Inn offers amazing views and amazing value. ... more   less 

Additional Information about Chicago's Essex Inn

Address: 800 South Michigan Avenue, Chicago, IL 60605
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: €70 - €349 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago's Essex Inn 3.5*
Number of rooms: 254
Reservation Options:
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Also Known As:
Chicago`s Essex Hotel Chicago
Chicagos Essex Hotel
Essex Inn Chicago
Hotel Chicagos Essex
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Questions & Answers

Here's what travellers have asked, with answers from Chicago's Essex Inn staff and other travellers.
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Questions? Get answers from Chicago's Essex Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a high up room for a view of streets”
 of 5 bubbles cbcomponents, 1 Jan 2017 | Read review
“The hotel needs an update”
 of 5 bubbles Sana-ali, 17 Nov 2016 | Read review
“Best views facing Michigan Ave.”
 of 5 bubbles jimcC2047MD, 11 Nov 2016 | Read review
“Ask for a room at a higher level for a better view.”
 of 5 bubbles americantraveller74, 5 Nov 2016 | Read review
“Ask for the highest level AND when alone, don't take a 2 bed room but a single bed room with view on the park(and so also lake).”
 of 5 bubbles gewijdehalewijn, 2 Nov 2016 | Read review
5 of 5