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The James Chicago

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#40 of 186 Hotels in Chicago
Certificate of Excellence
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The James Chicago
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3,042 Reviews from our TripAdvisor Community

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Showing 2,872: English reviews
Kansas City, MO
Reviewed 1 week ago

I really like The James Chicago. We opted for the studio king suite, and absolutely loved the room. It was spacious and very comfortable. The bathroom has plenty of space for your personal items, good water pressure in the shower, plenty of space. The bed was very comfortable as well. I loved the little bar area where you can make...

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Helpful?
1Thank Michael P
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Michael P, Thank you for taking the time to share your thoughts on your recent experience at The James Hotel. I am glad to hear that the room was comfortable and spacious and that our location was convenient for the sites you visited. I am especially pleased that the staff you came in contact with were always friendly and...

A TripAdvisor Member
Rome, Italy
2 reviews
Reviewed 1 week ago via mobile

Mistakenly booked the hotel thru HotelTonight and learned that you get the leftover room. With a lobby under construction, aging room this was not what I had in mind. I pleaded with the staff to see if we could upgrade and they wouldn't let us. Just completely sucks. Wish somehow they would offer support to make the best of the...

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Helpful?
Thank A TripAdvisor Member
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Valued Guest, Thank you for taking the time to share about your experience with us at The James Chicago. I am sorry to hear about your negative experience while with us; the stay you described is simply not up to our high standards and I am truly sorry that we missed your expectations, and our own. I would appreciate...

Rockford, Illinois
Reviewed 2 weeks ago via mobile

I have heard great things about the James and was looking forward to our visit. I was surprised that the lobby was on the second floor with the only elevator access was a service elevator down the block and through an alley. I recently had knee surgery so this was an inconvenience. Even though we were staying at the hotel...

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Helpful?
Thank Rhonda1950
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Rhonda1950, Thank you for taking the time to provide us with your feedback about your recent stay with us. We greatly appreciate you joining us, and I'm very sorry to learn that your stay was less than exceptional. The James Chicago is currently undergoing a lobby renovation which will re-open in the spring for a fresh new look. The...

Indianapolis
Reviewed 2 weeks ago

We had a great weekend stay at The James. Ideally located, right off of Lakeshore Parkway, around the corner from Eataly and all Magnificent Mile attractions. Staff was very helpful -- easy valet parking with in and out privileges, nice common areas (even though main lobby was under construction, well appointed rooms with plenty of outlets!

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Helpful?
Thank IndyBee
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear IndyBee, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am delighted to hear that you had an excellent weekend stay with us, thanks to our very convenient location, but most of all the exceptional service provided by our entire team. I am humbled by your generous compliments of...

Reviewed 2 weeks ago

This hotel was so beautiful with incredible rooms (that we never wanted to leave), and kind staff that was always so helpful. The location is perfect for walking to River North restaurants, and really trendy bars.

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Helpful?
1Thank Elly P
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Elly P, Thank you for your review. I'm happy to see that you have enjoyed your stay and our location (and never wanted to leave!). We are in a great area with many shopping and dining destinations. Most importantly I am glad that our staff was able to provide you with great service. I look forward to meet you...

Reviewed 3 weeks ago

The James Chicago is my home away from home. The perfect staff treats you always nice and even now with the lobby under construction everything runs as smoothly as possible. The location of the hotel could not be better in the city and the complimentary coffe in the morning and especially the apple cider afterwards are awesome. There might be...

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Helpful?
Thank Christian J. K
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Christian J. K, Thank you for taking the time to share about your recent stay with us at The James Chicago. We look forward to unveiling the new look of our lobby soon and hope that you will join us to see the updated space. I am truly honored by your compliments of our great location, complimentary coffee and...

Johannesburg, South Africa
Reviewed 3 weeks ago

Well located in downtown Chicago. The staff are friendly and are genuinely hospitable. Kelly at reception deserves a specific mention of her fabulous manner as well as Tim for his tireless help. Close to restaurants, shops, pubs and clubs of all budget types. The James is very eco-conscious. The rooms are spacious and the beds are phenomenally comfortable.

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Thank DamianSadie
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear DamianSadie, Thank you for taking time to write a review for everyone here at The James. I am honored to hear that your experience with us was enjoyable, thanks to our convenient location, comfortable rooms, and especially, our wonderful team. I will be certain to pass along all your compliments to Tim and Kelly– they are all outstanding members...

Reviewed 3 weeks ago

I was in Chicago on business in January 2017 and the conference was held at The James - awesome service, everyone was friendly and super accommodating! The rooms were unique and comfortable. The location is prime and within walking distance of shopping and plenty of good restaurants.

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Helpful?
Thank Kimberly C
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Kimberly C, Thank you for taking the time to share about your recent stay and work conference with us at The James Chicago. The best compliment I can receive is that the service provided by our team was exceptional and that their efforts helped to make your visit a great one. I am glad your meeting in our event...

Reviewed 3 weeks ago

Everything in the hotel was perfect and I had no problems with my stay! The food is amazing, and I love all the amenities that are provided to everyone. Definitely will be coming back here in the future!

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Helpful?
Thank Ashley P
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Ashley P, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am truly honored that you had an enjoyable experience thanks to our amazing food and great amenities. Thank you again for writing and we look forward to welcome you back the next time your travels bring you to...

Reviewed 3 weeks ago

I recently stayed here for a work conference, and my stay was amazing! They have such a kind staff, and are always more than willing to accommodate you and your needs! Their conference room is beyond grand, which made it that much easier to be in there for hours! Not to mention, the food that was served was nothing short...

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Helpful?
Thank Identity R
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Identity R, Thank you for taking the time to share about your recent stay and work conference with us at The James Chicago. The best compliment I can receive is that the service provided by our team was exceptional and that their efforts helped to make your visit a great one. I am glad your meeting in our event...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Region: United States > Illinois > Chicago
Price Range: €127 - €372 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#14 Romantic Hotel in Chicago
#15 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#28 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The James Chicago staff and other travellers.
21 questions
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Questions? Get answers from The James Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing west on a higher floor....”
 of 5 bubbles BeckyinCleveland, 17 Feb 2017 | Read review
“Go for the suites”
 of 5 bubbles scrimpets, 12 Feb 2017 | Read review
“Top floor for great views”
 of 5 bubbles DamianSadie, 27 Jan 2017 | Read review
“Views of Michigan Avenue are really nice”
 of 5 bubbles peterkD3700YK, 25 Jan 2017 | Read review
“Obviously, to get the best view, you want a higher floor.”
 of 5 bubbles clledbetter, 17 Jan 2017 | Read review
5 of 5