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The James Chicago

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#41 of 186 Hotels in Chicago
Certificate of Excellence
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The James Chicago
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3,045 Reviews from our TripAdvisor Community

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Showing 2,875: English reviews
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Chicago
Reviewed yesterday NEWvia mobile

I had several work events in the city back to back, so decided to stay overnight at The James and skip my morning commute. The location is one block off Michigan Avenue, so its right by lots of shopping, restaurants and activities. I was upgraded to their apartment style corner suite which has a lounge area, banquette dining corner, bar...

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Helpful?
Thank muselola
Derry, New Hampshire
Reviewed yesterday NEW

just of michigan ave. near all the shops, food, parks, and attractions. next to millenium park, museums, wilis tower. just minutes away from the pier, the riverwalk. all different kinds of dining from casual to fine dining. the night life of music, comedy, and shopping.

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Helpful?
Thank manbran
New York City, New York
Reviewed yesterday NEW

Note: The street level main lobby was closed due to renovations while we were there in January 2017. Staff stated that the lobby would be finished and re-opened by March 2017, but if you care about this you’ll want to call and double check with the hotel. That said, the temporary lobby on the second floor was perfectly adequate. In...

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Helpful?
Thank mattrodnyc
Reviewed 5 days ago NEWvia mobile

The location and service can't be beat. Every single staff member was friendly and beyond helpful. It is more of a boutique hotel and the bathrooms and rooms show a little age. Overall a nice stay, just a few details like worn furniture and worn out flooring, tile, etc. that could step it up and make this place really wonderful.

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Helpful?
Thank Jlmh49
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Jlmh49, Thank you for your feedback. I'm happy to see that your overall stay was great thanks to our wonderful team and great location. Comments like yours will help us for the plans in our future renovation. I know we will do all possible to exceed your expectations during your next visit. I am looking forward to see you...

Reviewed 5 days ago NEWvia mobile

Booked through Luxury Resort Hotel Collection, and was pleasantly surprised! Super professional/friendly staff. Boutique-ey rooms, posh ambiance and great location. In room dining was right on time. They promptly fixed an issue on our bill without any trouble at all. Looking forward to staying there again!

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Helpful?
Thank Nicholas M
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Nicholas M, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored that your first visit exceeded expectations and I appreciate your thoughtful list of what you enjoyed during your visit and your candid feedback. I am delighted that our professional/friendly staff, boutique rooms, efficient in room dining,...

Reviewed 5 days ago NEW

stayed at the James during the new years weekend. Upon arrival the staff were more than helpful! Had a room on the 8th floor with a double bed. Bedroom was huge and the bathroom was beautiful. TIM was more than AMAZING !!! he went above and beyond to help us during our stay and helping us find things to do...

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Helpful?
Thank Niinamarie
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Niinamarie, Thank you for taking time to write a review for everyone here at The James. I am honored to hear that your experience with us was enjoyable, thanks to our convenient location, comfortable rooms, and especially, our wonderful team. I will be certain to pass along all your compliments to Tim– he is an outstanding member of our...

Westlake, Ohio
Reviewed 1 week ago

I would actually give this property a rating of 3 1/2. The staff bent over backwards and were SO kind and helpful throughout our stay, but it is not a 4 1/2 star quality property as Tripadvisor had inferred. OUTSTANDING location, and again, I can't say enough about the staff. Room service was the fastest I've EVER experience, and I...

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Helpful?
Thank BeckyinCleveland
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear BeckyinCleveland, Thank you for your review. We really appreciate you feedback and I am glad you enjoyed our outstanding location, fast room service, and helpful staff. I appreciate your opinion on our rooms and hopefully during our next renovation that will be used to improve our hotel. I do apologize you were not able to use the house car...

Saint Louis, Missouri
Reviewed 1 week ago

I didn't know what to expect from this boutique but, it turned out great. Location was amazing! service was fantastic. They had everything you would need while traveling. We were only there one night but, we plan to go back. Below they ask how expensive it is. I think the price was mid range but, the value was amazing for...

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Helpful?
Thank Michelle M
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Michelle M, Thank you for taking time out of your day to write a review for everyone here at the James Hotel. I am honored to hear that your experience with us was enjoyable, thanks to our convenient location, fantastic value and especially, our wonderful team. We will be certain to pass along all your compliments to the team....

Reviewed 1 week ago

What a gem! Funky, modern, posh rooms with a bit of modernist flair that aren't too decadent but are truly something special. Extra-helpful front desk staff who fixed my booking errors without a single hesitation, super polite staff everywhere, perfect location. The Loft King is a gorgeous room and the views are great. Don't let the lobby construction deter you,...

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Helpful?
Thank rickhboston
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear rickhboston, Thank you for taking the time to share about your recent stay with us at The James Chicago. I am truly honored that you had an enjoyable experience thanks to our amazing staff. We also appreciate your compliments of our modern, funky rooms, and glad that our location was convenient to the places you wanted to visit during...

Howards Grove, Wisconsin, United States
Reviewed 1 week ago

Stayed just one night in a King Loft room! Choose this style of room for the projector room for the grandkids! They LOVED it, as well as mom and grandma!! Next time we stay here I would bring our own DVD's from home as the choices at the hotel are a bit dated. The lobby was being renovated so there...

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Helpful?
Thank Tammy G
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Tammy G, Thank you for taking the time to write about your stay. I'm happy to see you and your family enjoyed our convenient location and the Loft Suite room. The Loft is a perfect room to stay inside and relax indoors. Most of all I am glad to hear that our friendly team was able to assist you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Region: United States > Illinois > Chicago
Price Range: €130 - €370 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#14 Romantic Hotel in Chicago
#16 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#29 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The James Chicago staff and other travellers.
21 questions
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Questions? Get answers from The James Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for top floors”
 of 5 bubbles manbran, 23 Feb 2017 | Read review
“Facing west on a higher floor....”
 of 5 bubbles BeckyinCleveland, 17 Feb 2017 | Read review
“Go for the suites”
 of 5 bubbles scrimpets, 12 Feb 2017 | Read review
“Top floor for great views”
 of 5 bubbles DamianSadie, 27 Jan 2017 | Read review
“Views of Michigan Avenue are really nice”
 of 5 bubbles peterkD3700YK, 25 Jan 2017 | Read review
5 of 5