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The James Chicago

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#45 of 187 Hotels in Chicago
Certificate of Excellence
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1 room 2 adults 0 children
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The James Chicago
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3,115 Reviews from our TripAdvisor Community

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Showing 2,942: English reviews
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Rochester, New York
Reviewed yesterday NEW

Great location, 1 block off the Mag Mile. Max of 10 minutes walk from anywhere we wanted to be. The concierge really made it worthwhile for us -- very attentive to questions and gave EXCELLENT recommendations for food (dinner & breakfast) -- even called ahead to make sure the experience was the best for us! Only (slight) downside was that...

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Helpful?
Thank BersCJ
Verona
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We had the best time during our 1st time being in Chicago for Spring Break. My boys are 17 & 20 and we all had a blast. We picked the perfect hotel! The staff was extremely helpful, friendly, and they truly went out of their way to help us with any questions we had. The Concierge were fantastic, they would...

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Helpful?
Thank JulieBrazee
About Hotel's Favourite Review
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear JulieBrazee, Thank you very much for saying we are the perfect hotel! I am glad to see that you and your boys really enjoyed your spring break while in Chicago. Our staff really does a great job and I am glad to hear that they went above and beyond for you during your stay. We hope to see you...

Charlotte, North Carolina
Reviewed 2 days ago NEW

This hotel is really good. There are iPads in the room to let you request any of a number of items from the front desk staff, housekeeping, etc. The gym was quite nice and had more equipment than hotels of similar size. When walking by the restaurant, the food looked delicious. The bed was comfortable and there was very good...

Review collected in partnership with this hotel
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Thank tstrebel
Denver, United States
Reviewed 2 days ago NEW

The hotel is in a great location but even being 1 full block off of Michigan Ave, the noise that we heard was terrible. We could hear people talking, motorcycles driving and sirens blaring all night (and day) as though they were in our room.

Review collected in partnership with this hotel
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Thank Robert S
St Angeau, France
Reviewed 3 days ago NEW

Loved The James, everything exceeded expectations. Great location, amazing staff, luxurious room, free tea/coffee and big sofas available near reception until about 11am ... but most of all EVERYONE was exceptionally professional while still being totally friendly and helpful.

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Thank Rhonda L
Reviewed 4 days ago NEWvia mobile

Came in for a four day stay without ever being to Chicago. Staff was very friendly and beds were comfortably. Hotel was clean even though it is going through a face lift. The concierge, Tim Samples, went above and beyond by making all of our tour plans for us. He has extensive knowledge of the Chicago area. Great job. We...

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Helpful?
Thank Mike R
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Mike R, Thank you for writing a review about The James Chicago. I am extremely happy to hear that our staff went above and beyond to make your trip exceptional, especially Tim. He is a great asset to our team, and his knowledge is truly extensive. We hope to invite you back in the near future. Warm Regards, Stephen...

The Villages, Florida
Reviewed 5 days ago NEW

We stayed one night at $268 because we were led to believe this was a special property. Our room was musty and furniture marginal and uncomfortable. Shower door leaked badly and there was mold on the shower grout and tile. Unacceptable for what we paid, buyer beware!

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Thank PiedpiperTheVillages
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear PiedpiperTheVillages, Thank you for taking the time to share about your experience with us at The James Chicago. I am sorry to hear about the negative aspects while with us. The stay you described is simply not up to our high standards of service and I am truly sorry that we missed your expectations, and our own. I would...

Pittsburg, New Hampshire
Reviewed 5 days ago NEW

Great hotel, great room and above all great service, Location is perfect, staff is outstanding. Rooms are huge, clean and well kept. Restaurant was great. Managers and bar staff always take care of you.

Review collected in partnership with this hotel
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Helpful?
Thank Dukeylips
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Dukeylips, Thank you for writing a review about your recent stay at The James Chicago. I am glad to see you really enjoyed your stay and that our service was above all great! The location is perfect for exploring and shopping in the River North neighborhood. Thank you again and we hope to invite you back soon. Warm Regards,...

Chicago
Reviewed 6 days ago NEW

Stayed here four nights for a conference that was held at the Marriott (which is right across the street). The service was outstanding with every single employee making me feel welcome. The location is convenient to all that the Mag Mile and River North have to offer. The gym in the basement is one of the best that I've encountered...

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Helpful?
Thank CharlieChiWeenie
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear CharlieChiWeenie, Thank you for writing such a great review about your stay at The James Chicago. It shows that you really enjoyed your time while exploring the city. The hotel's location is perfect for seeing local attractions and shopping. I am glad to see that all of our staff made you feel welcome during your stay. We hope to...

Reviewed 6 days ago NEW

Arrived quite early after a red eye and was greeted politely by everyone I encountered. Got into a room they had available and was able to get some sleep before exploring the city. Room was spacious and clean, and we enjoyed the unique style.

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Helpful?
Thank Matt A
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Matt A, Thank you for your recent review of The James Chicago. I am glad to see that we were able to accommodate your early arrival, especially after a red eye flight. The staff is truly what makes this hotel great, so I am glad to see they took great care of you. Hopefully we get to invite you...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Enjoy convenience at your fingertips with The James Hotels Mobile App and in-room tablet powered by KEYPR offering an intuitive way to discover our amenities and services. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Region: United States > Illinois > Chicago
Price Range: €183 - €393 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#14 Romantic Hotel in Chicago
#16 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#30 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The James Chicago staff and other travellers.
22 questions
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Questions? Get answers from The James Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Might be worth paying extra for a loft.”
BersCJ, 25 Apr 2017 | Read review
“Do not stay on the streetside as the windows are poor at keeping out any noise.”
A425RAroberts, 24 Apr 2017 | Read review
“Mold in shower unacceptable”
PiedpiperTheVillages, 21 Apr 2017 | Read review
“Get turn down service.”
Dukeylips, 21 Apr 2017 | Read review
“Excellent and quiet”
anthonydJ9242GJ, 15 Apr 2017 | Read review
5 of 5