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The James Chicago

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#44 of 187 Hotels in Chicago
Certificate of Excellence
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The James Chicago
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3,060 Reviews from our TripAdvisor Community

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Showing 2,890: English reviews
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Milwaukee, Wisconsin
Reviewed yesterday NEW

First the pros: 1. Great location! Near Michigan ave (1 block), Eataly (1 block), a decent Mexican place next door and a Trader Joes and Starbucks across the street. Close to a lot of great restaurants and shopping, including a highly acclaimed steakhouse in-house! 2. Staff is friendly, attentive. 3. Rooms are modern and well equipped. More outlets than any...

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Helpful?
Thank revtmharrison
Raleigh, North Carolina
Reviewed 5 days ago NEWvia mobile

I was not pleased with my overall experience at this hotel. The service was friendly & welcoming, but the rooms were not clean! Needless to say, this put a damper on my Birthday treat. The chocolate-covered strawberries amenity was a nice touch. However, my initial room & bathroom were not clean. Upon request & showing associate the room, I was...

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Helpful?
Thank awesomeA1
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear awesomeA1, Thank you for taking the time to share about your experience with us at The James Chicago. I am glad to hear that our staff were friendly during your stay, however, I am sorry to hear about the negative aspects while with us. The stay you described is simply not up to our high standards and I am...

Ontario, Canada
Reviewed 6 days ago NEW

This is a great place to stay if you are visiting the city. So close to the Magnificent Mile and all its shops and sights. And The James is very dog friendly. We brought our large Golden Retriever and he was made to feel very welcome from the moment we got to the door as the doorman keeps dog cookies...

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Helpful?
Thank Allyson M
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Allyson M, Thank you for reviewing The James Chicago. I am glad to hear you enjoyed your stay and that our team really made your golden retriever feel at home. The magnificent mile is a wonderful place to shop and sight see while in Chicago. Without your guest feedback we cannot continue to improve our product and services. We...

Reviewed 1 week ago via mobile

So when we were checking in we asked for an upgrade & they were not then happy to show us 3 different rooms which was much appreciated! We chose t corner apt on t 17th floor which was so much bigger & was very comfortable & cute! I am so happy we did if I were solo then I wouldn't...

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Helpful?
Thank Candace M
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Candace M, Thank you very much for the wonderful review on The James Chicago. We are glad to hear that you had a great stay with your friend. The Apartment King Suites are quite spacious and provide plenty of room to spread out. I am glad to hear that our staff really made your stay even more enjoyable and...

Dallas, Texas
Reviewed 2 weeks ago via mobile

This hotel is under construction during my visit so that was unexpected. The staff is very friendly and welcoming. The room we stayed in seemed very outdated with a few items that were vintage inspired. You could hear everything that went on outside so there was no sound proofing at all done. The beds were full size which we weren't...

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Helpful?
Thank VNika1212
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear VNika1212, Thank you for taking the time to share about your experience with us at The James Chicago. I am glad to hear that our staff were friendly during your stay, however, I am sorry to hear about the negative aspects while with us. The stay you described is simply not up to our high standards and I am...

Reviewed 2 weeks ago via mobile

We stayed here for 3 nights, just a quick getaway. The location is fantastic if you're visiting to shop and see the sights, all within walking distance. I would stay here again for that fact alone. The room was relatively clean (only some stained lampshades :/) and plenty of room. Request a room on a higher floor to avoid street...

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Helpful?
1Thank Naseem R
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Naseem R, Thank you for letting us know how your stay went at The James Chicago. It is awesome to hear that our hotel allowed you to explore this wonderful city and allowed for great shopping and sight seeing. I am glad to hear that our service stood out and everyone was always smiling and friendly. We cannot wait...

Midland, Michigan
Reviewed 2 weeks ago

My family of four, including 2 children under 3 years of age stayed in an apartment king suite room for 3 nights. We had plenty of space for the kids to play and not feel cramped. The hotel's locations is excellent, which is what brought us here the first time. We've since been back two other times, specifically because their...

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Helpful?
Thank Amir M
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Amir M, Thank you for reviewing your stay at The James Chicago. We are so glad that you were able to enjoy your stay and bring the kids with you. The Apartment suites are very spacious and well appointed with the living room area. We always love to hear when our service is some of the best you have...

Newcastle upon Tyne, United Kingdom
Reviewed 2 weeks ago

We flew back to Chicago after having spent a holiday in Beulah, Michigan and stayed at the James for our last night before flying home. The hotel is in a good position to visit some of the key attractions that Chicago has to offer.

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Helpful?
Thank HazelB333
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear Hazel B, Thank you for reviewing our hotel on TripAdvisor. It seems like you enjoyed your stay and the attractions surrounding our hotel. You reviewed our hotel with 3 stars and we would welcome the opportunity to learn how we could improve our hotel and services. Please feel free to reach out to us if you would like to...

Indianapolis, Indiana
Reviewed 2 weeks ago

Great location if you're visiting in the city. The hotel and rooms are modern and clean. The restaurant has great breakfast options so definitely check it out. Trader Joe's is also very close by and convenient if you need to pick up some snacks or waters.

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Helpful?
Thank ElliePaige12
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear ElliePaige12, Thank you so much for writing a wonderful review about our hotel. We are glad to hear that you enjoyed your stay in Chicago at The James and are happy you were able to dine at the Primehouse. I hope we will have another opportunity to invite you back to The James Chicago. Warm Regards, Stephen Blackford

Orland Hills, Illinois
Reviewed 3 weeks ago via mobile

What a great hotel. It's the perfect location. If you like to walk you can go just about everywhere.Great restaurants. More importantly the staff is great and the rooms are very nice.A big thanks to Meg

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Helpful?
Thank cindywaligorski
TheJamesChiGM, General Manager at The James Chicago, responded to this review

Dear cindywaligorski, Thank you for your wonderful review of our hotel. We are glad you were able to join us for your birthday trip to Chicago. We take pride in the customer service we provide and are glad to see that Meg went above and beyond to make your stay exceptional. She is a great part of our team. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Breakfast Available
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 

Additional Information about The James Chicago

Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Region: United States > Illinois > Chicago
Price Range: €158 - €378 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel
Hotel Style:
#14 Romantic Hotel in Chicago
#17 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#31 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The James Chicago staff and other travellers.
21 questions
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Questions? Get answers from The James Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher is always better to avoid street noise”
 of 5 bubbles revtmharrison, 22 Mar 2017 | Read review
“Ask for an upper floor to lessen street noise.”
 of 5 bubbles allysonm90, 17 Mar 2017 | Read review
“Apartment king suites are large enough for family of 4”
 of 5 bubbles 92amirm, 7 Mar 2017 | Read review
“Get the Loft suite!”
 of 5 bubbles Anna_Kate830, 28 Feb 2017 | Read review
“ask for top floors”
 of 5 bubbles manbran, 23 Feb 2017 | Read review
5 of 5