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Hard Rock Hotel Chicago

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2,467 Reviews from our TripAdvisor Community

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Showing 2,232: English reviews
Holly
Reviewed yesterday NEW

Nice hotel for the money - we had great views however the bathroom needed a little love. Nothing to not stay there again but just basic things like the toilet constintly running and a chip in the bathtub. We had a corner room and it was a great size with plenty of room & nice views!

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Thank paulinebE1823QX
Reviewed 4 days ago NEWvia mobile

Stay a night for my birthday this year while we caught a hawks game and wanted to just stay in the city. We stayed in a tower suite for the possible view and we loved it. We tried to get a fridge but the staff was kind enough to let us know it would be a waste of time for...

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Thank bhausherr
Reviewed 4 days ago NEWvia mobile

If you go the the Hard Rock Hotel in Chicago, keep an eye out for Ben. He helped us get cabs, gave us restaurant recommendations, and gave us VIP treatment. I asked him where a photo in the hotel was, and instead of just saying that he didn't know or just directing us to a floor, he took us to...

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Thank Emma K
Leicester, United Kingdom
Reviewed 6 days ago NEWvia mobile

We were sent to the Hard Rock as the Swissotel had oversold their rooms. They gave us a $50 credit which paid for a drink at night and an excellent breakfast with attentive staff. The room was OK but with an excellent bed and pillows (they suited us). Personally I don't like the drinks making machine and very few supplies...

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Thank jolyn52
Calgary
Reviewed 1 week ago

I stayed 5 nights during the cubs World Series run. It's a great place to stay. Close to river walk and right on Michigan Ave. If you enjoy walking through a metropolis as I do then this a great location as it's at the beginning of Michigan Ave. The room that I had was brilliant. A beautiful view of the...

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Thank Bigfish989
Winnipeg, Canada
Reviewed 1 week ago

Great location, excellent staff and the rooms were very clean and spacious. Stay two nights and get the third free made this hotel one of the best options for downtown Chicago. Would recommend this hotel.

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Thank Winnipeg2011
Chicago
Reviewed 1 week ago

We had our whole family stay over the weekend. It was fun for the adults and kids also. The kids loved the ping-pong and the cool guitars thru out the hotel. We just truly enjoyed the staff, the hotel, the location is perfect! It's well worth it all

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Thank 178vincel
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Well that is music to our ears! Thanks so much for sharing your feedback, and we're so glad the whole family had a great time while staying with us. We appreciate the shout out to our staff... We truly believe a great stay starts and ends with having a great team working for you. Hope to see you again soon!...

Pekin, Illinois
Reviewed 1 week ago

The Hard Rock Hotel in Chicago is in a renovated older building, which typically mean smaller rooms and windows which we were prepared for. We stayed on a special stay 2 nights get the 3rd free. Thank goodness otherwise my review would probably be worse compared to the value. Upon arrival we were told we were given a free upgrade...

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Thank Todd H
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thanks for sharing this experience with us. We're glad you took advantage of the Encore Package... free is always great! We're sorry to hear you didn't enjoy the penthouse upgrade as much as we would have liked. Your feedback is noted though, and always appreciated. These details will help us to better serve guests, and we're grateful you've shared them...

Chicago
Reviewed 2 weeks ago

Location rocks. Not too loud for right downtown (no L tracks out the window). Room was great. The most immediate issue that needs to be addressed is Mr. Brown's Lounge. More wait staff is their biggest issue. Got in on a "stay 2 nights, get the 3rd free" offer, which made it worth the price, but otherwise, I would just...

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Thank X4609LQmarkp
Lawrence, Kansas
Reviewed 2 weeks ago

We decided to stay on the other side of Michigan Ave and have always had great success in Hard Rocks. Our mini-fridge did not work, nor did the tablet that sets the alarm. There were glasses outside of room doors the three days we were there. This hotel is not very clean either. I spent more here than I usually...

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Thank CE44
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review

Thank you so much for sharing your feedback. We are so sorry to hear about the negative experience you had this time around at our hotel. This is never the experience we want for our guests to have, and we have made sure to share this information with the entire management team to ensure these details can be prevented in...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 

Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: €114 - €321 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Reservation Options:
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel
Hotel Style:
#29 Spa Hotel in Chicago
#63 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
#85 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Chicago staff and other travellers.
25 questions
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Chicago, Illinois, United States
5 months ago
Milwaukee
over a year ago
Moline, Illinois
9 months ago
1 month ago

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Questions? Get answers from Hard Rock Hotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor, corner room for better views..”
 of 5 bubbles Bigfish989, 29 Nov 2016 | Read review
“corner room easyaccess”
 of 5 bubbles 911rickc, 15 Nov 2016 | Read review
“Corner Suites are large with fabulous views”
  • Looking across Michigan Ave towards the water
  • Michigan Avenue
 of 5 bubbles 22suzieq, 5 Nov 2016 | Read review
“Corner rooms are more spacious, bathroom is bright and huge shower”
 of 5 bubbles H2374DImelanieh, 2 Nov 2016 | Read review
“Make sure to ask about the amenities like having a record player or guitar brought to your room!”
  • Great photo of Joe Strummer in the room behind my wife rocking out.
  • The guitars set up when we walked in our room.
  • Record player and records set up on desk in the room!!!
 of 5 bubbles 86alecm, 17 Oct 2016 | Read review
5 of 5
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