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Crowne Plaza Chicago West Loop

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1,011 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago West Loop
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Showing 960: English reviews
Mukilteo, Washington
Reviewed 3 October 2014 via mobile

Very convenient getting from the airport to the hotel. Catch the blue line to the station at Grand. Weather was great so I walked down Halsted to hotel. Pretty long walk so I used a taxi to the station when I returned home. Room was nice but fairly loud since very close to I-90. Restaurant was good - they had...

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Thank Eric98275
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Eric98275, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Next time take the blue line all the way to the UIC/Halsted stop and you will only be four short blocks from the...

Reviewed 2 October 2014 via mobile

I stay here a lot on business and I am never disappointed. The staff treat me so well and they are always friendly helpful and professional. Yesterday was my birthday and I came back to room to find chocolate covered strawberrys,complementary drink coupons and a very sweet hand written card from my "Family at the front desk". I know Janita...

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Helpful?
Thank Susanglobetrotter
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Susanglobetrotter, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that our staff was able to make your stay so enjoyable. We will definitely pass your praise on to Janita, Paul, and Kevin. We...

San Diego, California
Reviewed 1 October 2014

Horrible experience both in quality and service. -The bathroom door was a sliding door that was about 2 inches away from the wall, leaving a 2in gap and no privacy for the restroom. -After night one I noticed what looked like mosquito bites all over my neck and shoulders. That evening when I lifted the sheets to check, I first...

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3Thank rachel2688
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Major7828, The health and comfort of our guests is of the utmost importance. Although the National Pest Management Association estimates there has been an increase in bed bugs in America over the last several years, the increase actually has had a minimal impact on the vast majority of hotels. Bed bugs are brought into hotels by guests; it is...

Pleasanton, California
Reviewed 29 September 2014 via mobile

Located in fun, lively Greektown- this hotel is walking distance to downtown proper or even easier to reach by metro the "El". I was very happy with the hotel staff's friendliness, the concierge was great at assisting in booking touristy stuff. Nice ammentities in the rooms and bathrooms. Not much noise to deal with- which is usually my big peeve...

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Thank Jennifer Y
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Jennifer Y, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay while...

New York
Reviewed 25 September 2014

I am an event planner and had to schedule a trip for several people. Dan Kirkey, Business Travel Sales Manager, was the most accommodating and helpful staff member during the booking process. Super quick to respond and everything was exactly as I had asked. The entire staff and front desk was also very helpful as I needed taxis at 3AM...

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Helpful?
Thank Nicole M
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Nicole M, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us. It is always great to hear when guests that work in the industry appreciate all that our staff does. We look forward to having you stay with us again. Best Regards, Cole...

Reviewed 25 September 2014

The hotel is in a great location. In Greektown, close to the El, walking distance to all the tourist spots. The hotel has been updated but has a funky smell. I was clean and kept in good shape. I would stay again. I was on the 15th floor which has quiet hours and includes the exclusion of circus animals and...

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Thank Oscar E
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Oscar E, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. In addition, it is worth noting that we do attempt to keep all circus animals on the 4th floor or below. Regards, Cole...

New Westminster, Canada
Reviewed 23 September 2014

There was a miscommunication with our reservation through a third party booking and the front end staff, Esteban, Mauricio and Michael were AMAZING at getting us a room with such little notice. Would stay at this hotel again just for the warm welcome we got from them. The room was clean and the beds were comfortable. The hotel was a...

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Thank Emma C
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Emma C, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and that so many of our staff were able to provide the type of memorable experiences that we strive for. We look forward to having you stay with us again. Regards, Cole...

Reviewed 23 September 2014

The service at this hotel was incredible. I stayed for the weekend and was so impressed with every member of their hospitality team. If you are looking for a great place to sight see or a scrumptious place to eat be sure to stop in and talk to Esteban. He went above and beyond for us, a real asset. The...

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Thank TKA978
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear TKA978, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that our entire team, Esteban in particular, was able to create a memorable stay for you. We are very glad that you enjoyed your...

Oswego, Illinois
Reviewed 21 September 2014

Clean and spacious rooms made this stay perfect for us. The lobby could use a little updating. The lighting seemed very dim. Not as trendy and bright as other hotels in the area but the price was right and perfect for what we got. Beds were very comfortable and the rooms were clean. We had outstanding service from the day/...

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Thank jokay1025
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear jokay 1025, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and that you also enjoyed the great neighborhood that...

Brisbane, Australia
Reviewed 19 September 2014

Twice I have stayed at this hotel and I've never been let down yet. The location is a little out of the main stream but there's always a nice walk into the city. The room was very clean and very comfortable. There were four of us staying in one room and it was more than comfortable. I'd recommend this hotel...

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Helpful?
Thank Gemma B
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Gemma B, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Cole Mansfield General Manager

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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Region: United States > Illinois > Chicago > West Loop
Price Range: €119 - €319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Family Hotel in Chicago
#90 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travellers.
17 questions
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Toronto, Canada
Greenfield, Ohio
11 months ago
Nova Scotia, Canada
Saint Louis, Missouri
5 months ago

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Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“While the construction is going on immediately north of the hotel, you should request a South-facing room.”
 of 5 bubbles bombadil1977, 23 Feb 2017 | Read review
“To get a quiet room ask for a room away from the freeway”
 of 5 bubbles GlobetrotterPort, 30 Jan 2017 | Read review
“ask for a room away from the elevator”
 of 5 bubbles debbiechiakulas, 27 Jan 2017 | Read review
“Good views of skyline at night. Corner suites are larger. Pull out cot available.”
 of 5 bubbles petervsheehan, 17 Jan 2017 | Read review
“high floor”
 of 5 bubbles AdarsshJ, 17 Nov 2016 | Read review
5 of 5