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Crowne Plaza Chicago West Loop

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1,026 Reviews from our TripAdvisor Community

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Showing 975: English reviews
Peoria, IL
Reviewed 3 December 2014

This hotel is a really nice place, rooms are decent sized for Chicago hotels, but it is not right downtown, and not right next to the United Center either. It is kind of in the middle of no where. There are some places close, some bars, a Starbucks and a couple restaurants. But not a prome location for walking tourism.

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Helpful?
1Thank Jon K
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Good Afternoon Jon K, Thank you for the great comments on our hotel. I am sorry that you did not get to enjoy our location as much as our guests normally do. Most consider our hotel prime for enjoying the city. We are right next to the loop but out of the bustle. We are the closest to the United...

Iowa
Reviewed 2 December 2014 via mobile

Stayed here while my husband was attending a conference. The rooms are nice. I like how each one has a balcony. There are no hairdryers which is a little strange. Attended Mass at old St. Pat's which is a very short walk away. Ate breakfast at the egg place across the street. The proximity is great to the highway and...

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1Thank beatrizbry2
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear Beatrizbry2, I am glad to hear that you enjoyed your stay with us. The balconies and the views of downtown are definitely one of the great elements of our hotel. I am sorry that the hair dryer did not get replaced in your room as we do normally have individual hair dryers in all our guestrooms in bags in...

Chester, Illinois
Reviewed 1 December 2014

We spent our 5th Thanksgiving staying at the Metro. As many mentioned in their reviews, the hotel is a bit outdated but service, cleanliness, and quiet rooms are far more important. We have had very nice stays at the Crowne Metro. I am always impressed with the front desk staff. On this trip, checking in on the holiday at 1:30...

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2Thank symonelss
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear symonelss, Thank you for spending your 5th Thanksgiving with us. You are definitely speaking of our great front desk supervisor, Janita. She is an extremely valuable member of our team and I will not only share your comments with her I will thank her myself for creating such a warm and welcoming atmosphere for you. We look forward to...

Bengaluru, India
Reviewed 27 November 2014

I stayed there in summer 2014 for 2 months, hotel is nice and the rooms were clean and adequately spacious. Very friendly staff, they never fail to strike a conversation when ever you meet any of them. Internet speed is good (Wifi and Wired). There breakfast menu is good and serves tasty food. They have one restaurant in the hotel...

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Thank RachitMittal
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear RachitMittal, It is great to hear that you enjoyed your time in residence with us. Two months is quite a while to spend away from home and it seems as though our staff was able to create a home away from home for you. We look forward to welcoming you back. Regards, Cole Mansfield General Manager

Maynard, Massachusetts
Reviewed 16 November 2014

Enjoyed a quick overnight in Chicago. This hotel is in the Greektown section of Chicago, convenient access right off I-90. Staff was great, enjoyed having dinner at the bar watching hockey and chatting with other business travelers. The room was great - got a high floor room that had an excellent working area. The prices were good and would stay...

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Thank Maynard_Marc
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Good Afternoon Maynard Marc, Thank you for the great review on the hotel and restaurant. Next time have those drinks in the bar and head on over to United Center for the hockey game. It is less than a mile from the hotel. And we will be open and waiting for you for some post game drinks as well. Regards,...

Senecaville, Ohio, United States
Reviewed 12 November 2014

An upgrade for being a club member to a super room. Terrell at the velvet was absolutely great. This guy does a very good job at making you feel special. Note to the GM: This was a good hire....more employees like this will put you at the top of the list. Nice to have a safe in the room for...

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Helpful?
Thank Bill W
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Good Afternoon Bill W, First and foremost I would like to thank you for being an IHG Rewards Club member. We do appreciate your loyalty. And yes, Terrell was an exceptional hire. I will certainly pass on your comments to him. We all appreciate hearing that we impacted someone's stay in a positive way. We look forward to welcoming you...

Sherman, IL
Reviewed 12 November 2014

I went here with a croup that was holding a convention. The meeting room (ballroom) was large and beautiful, with an adjoining room but it was odd that there were no other meeting rooms. Oh well. The location was a cab ride away from many things but kind of out of the loop. There is a walgreens and a fabulous...

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Helpful?
Thank Jackie S
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear rrlabs Thank you for the great feedback on our hotel. It sounds as if our Crowne Meetings Director was fully covering your meeting. Next time your looking for that great night's sleep please come back and stay with us again. Regards, Cole Mansfield General Manager

Atlanta, Georgia
Reviewed 11 November 2014

Very nice hotel! Near many restaurants (don't miss the Greek ones!!!) and across the street from an awesome food market. Nice room, comfortable beds, delicious breakfast (not included, but worth it!) Great location, walking distance from subway.

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Thank Carolina P
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Good Afternoon Carolina P, Thank you for the great feedback. I am glad to hear that you enjoyed our great neighborhood. Did you know that in addition to the great Greek Restaurants we are also just two blocks away from restaurant row on Randolph street where some of the best restaurants in the world are located. It is also night...

Edwardsville, Illinois
Reviewed 4 November 2014

I stayed here in July of 2014. Overall I enjoyed this hotel. It had a great view of the city from the balcony (I took so many pictures!). And the staff was WONDERFUL! I cannot say enough for them! The bellhop (Terrell) hooked me and my friend up with free breakfast vouchers and that breakfast was amazing! The downside of...

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2Thank cals272014
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Dear cals272014 We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. I am sorry to hear of the odor issue that you encountered....

Cairo, Egypt
Reviewed 4 November 2014

its a nice hotel , its not your typical fascinating architecture like the rest of Chicago, its relatively central , to get to down town Michigan avenue its a 10 minute taxi drive. there is allot of restaurants around the hotel with all cuisines. rooms are nice does need some refurbishment thought , one factor which really nothing can be...

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Helpful?
Thank Karim R
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review

Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again.

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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago West Loop

Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Region: United States > Illinois > Chicago > West Loop
Price Range: €116 - €336 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Business Hotel in Chicago
#90 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago West Loop staff and other travellers.
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Questions? Get answers from Crowne Plaza Chicago West Loop staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the newly renovated rooms”
, 21 Apr 2017 | Read review
“Corner suite was nice & quiet.”
nieman221, 6 Apr 2017 | Read review
“While the construction is going on immediately north of the hotel, you should request a South-facing room.”
bombadil1977, 23 Feb 2017 | Read review
“To get a quiet room ask for a room away from the freeway”
GlobetrotterPort, 30 Jan 2017 | Read review
“ask for a room away from the elevator”
debbiechiakulas, 27 Jan 2017 | Read review
5 of 5