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Crowne Plaza Chicago - The Metro

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968 Reviews from our TripAdvisor Community

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Showing 921: English reviews
Reviewed 20 August 2014

I had high expectations for this hotel being a crowne plaza, even if it wasn't in the best spot. when we finally got our room key and went up to our floor and out the elevator we noticed the carpet was so filthy(8th floor) I'm talking like a couple piles of dirt. it look like someone had sweet it up,...

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Helpful?
Thank dalia h
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear dalia h We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. We certainly agree with you that all hotels should be immaculately...

Rochester Hills, Michigan
Reviewed 19 August 2014

Lower expectations led to a serendipity of experiences at this hotel: lovely staff, clean lobby, clean and comfortable rooms, great view, Mariano's Grocery/Starbucks steps away, good restaurant and blocks from shopping. Special commendation to Janita for her professionalism and above and beyond attitude at the front desk! Janita deserves a bonus and a promotion!

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1Thank Robert M
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Robert M, We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. I...

Fort Lauderdale, Florida
Reviewed 17 August 2014 via mobile

In town for cousins wedding, so options were limited. Took a shuttle from the airport, painless check-in, nice rooms, good staff. Walked down to Macy's to stretch my legs, passed coffee places, the train station, stores, etc. Starbucks around the corner, many Greektown bakeries and restaurants within walking distance. Other than some unfortunate late-night Sounds from the room next door,...

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Helpful?
Thank KimChaos99
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear KimChaos99, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. Regards, Cole Mansfield

Reviewed 10 August 2014

The room was interestingly decorated, we liked it. Pillows were not so good but everything else was great. It was very well done with a great view and close to the United Center which was why we were there. Walking distance and safe in the dark. All employees were friendly and very helpful. It's a busy place and the staff...

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Thank Go2FunFood
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Lowachris Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and enjoyed our close proximity to the United Center as well as our great staff. We look forward to having you stay with us again. Regards, Cole Mansfield General Manager

Helmetta, New Jersey
Reviewed 9 August 2014

My wife and I stay at Crowne Plaza when we can, her job offers her a discount at their locations and we are never disappointed. Our room was clean, comfortable and surprisingly quiet considering its location right next to the Freeway. We had a balcony with a great view of Willis Tower, which was fun because we visited the Willis...

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1Thank David G
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear David G We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are glad that you got to take advantage of so many of Chicago's wonderful attractions as well as the great view from your rooms balcony. We look...

Cincinnati, Ohio
Reviewed 3 August 2014

My review is based on this: I had to pass through Chicago on my way home and was coming in to meet friends for dinner, shop, and get my hair cut, and then going out the very next day. This is a great place for that. If you aren't driving and looking to spend more time around the Magnificent mile...

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1Thank traveler1202
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Traveler1202 We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look...

Sebastian
Reviewed 1 August 2014

We stated here because it was close to the train station where we began our last vacation on the California Zephyr. We were a little bit early for check-in so we went into their restaurant for lunch. Since this hotel is in Greektown the menu had a Mediterranean slant to it which was fine, and the food was ok. We...

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1Thank RichC32958
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear RichC32958 We appreciate your candid feedback from your stay at the Crowne Plaza Chicago Metro. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. It is unfortunate that we were unable to wow you with our...

Brooklyn Park, Minnesota
Reviewed 28 July 2014

Overall, a good hotel. My family was comfortable. I booked through Hotwire as a Russian roulette buy and was disappointed at first but was happy once arriving in Chicago and understanding the layout of the city. This is no 4 star but I think I am done with Hotwire anyway. The hotel is right off the 90/94 e-way so that...

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2Thank a_tribe_called_Chris
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear a_tribe_called_chris, Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again. I am glad that you enjoyed our location as well as the many amenities right around the hotel. Regards, Cole Mansfield General Manager

Carson City, Nevada
Reviewed 26 July 2014

After paying over $600 for 2 nights to attend a family member's wedding, I arrived the Crown Plaza early on check in day. I had called ahead to ask for early check in. Be advised, early check in does not happen here. I was told there was no room and given ZERO options on what do with myself for the...

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2Thank M G
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear M G Thank you so much for taking time out of your busy day to complete this review concerning your recent stay here at the Crowne Plaza Chicago Metro. I would like to sincerely apologize for the inconveniences you experienced with your arrival at our hotel that led you to an average experience. Your experience is contrary to the...

Houston, Texas
Reviewed 24 July 2014

I highly recommend this hotel. Had some reservations at the beginning because I had read some reviews. They were all wrong. Got a beautiful room. Great service. Everyone from the doorman to the front desk associates were first class. Had one problem which they resolved quickly and on the spot. Great location. Great people. Great service. Go there. Go there...

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1Thank lmarouni
Cole M, General Manager at Crowne Plaza Chicago - The Metro, responded to this review

Dear Imarouni We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look...

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Staying in West Loop

Neighbourhood Profile
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and Greek Town make up the West Loop. The neighborhood is best known as the location of Oprah Winfrey’s Harpo Studios, but this downtown neighborhood is also an up-and-coming spot for Chicago’s trendsetters. Several sub-neighborhoods within West Loop make this a unique neighborhood to visit. Dotted with factories and warehouses, West Loop is packed with various types of dining and nightlife options. If your timing is right, you can take part in neighborhood events like the West Loop Farmers Market, Craft Beer Fest, or the Randolph Street Market Festival.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 

Additional Information about Crowne Plaza Chicago - The Metro

Address: 733 West Madison Street, Chicago, IL 60661
Region: United States > Illinois > Chicago > West Loop
Price Range: €105 - €263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago - The Metro 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro
Hotel Style:
#90 Family Hotel in Chicago
#90 Business Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago - The Metro staff and other travellers.
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Toronto, Canada
Greenfield, Ohio
7 months ago
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2 months ago

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Questions? Get answers from Crowne Plaza Chicago - The Metro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor”
 of 5 bubbles AdarsshJ, 17 Nov 2016 | Read review
“Bring your own pillows if you don't like feather pillows.”
 of 5 bubbles 357kristinb, 10 Nov 2016 | Read review
“The upper floors are reached by elevator using your room key, so seem a bit more secure”
  • King bed in a comfortable room
 of 5 bubbles olsonj669, 17 Oct 2016 | Read review
“All rooms probably hear the highway noise.”
 of 5 bubbles freesprttravel, 26 Sep 2016 | Read review
“IHG members get upgraded to a top floor with a great view!”
 of 5 bubbles FOOPSIE, 10 Sep 2016 | Read review
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