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W Chicago Lakeshore

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W Chicago Lakeshore
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1,292 Reviews from our TripAdvisor Community

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Showing 1,231: English reviews
Chicago, Illinois
Reviewed 13 December 2014 via mobile

I have stayed at the W several times prior to the remodel and I always loved it. I was actually tentative about what they could do to improve it. I think the decor is edgy and fun still not better than before just different. What was better this stay was the service. The check in, the concierge, the door men...

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Helpful?
1Thank trachelle10
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you Trachelle 10 for your amazing review of the property and are so pleased to hear from a loyal W guest! We appreciate you taking the time to offer feedback and will look into the heavier door. Happy Holidays, Pete Demay General Manager

Encinitas, California, United States
Reviewed 11 December 2014

In choosing the W brand, I thought it was a safe, modern choice close to Michigan ave. I will never stay at any W after this experience. First of all while modern, the rooms were dated... peeling paint, stains on the bathroom walls, and the tub enamel was chipping and dirty. GROSS. Also we had drunk LOUD and disorderly people...

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Helpful?
2Thank Lauren M
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you Lauren M for taking a moment to fill out a survey on Trip Advisor. We appreciate your feedback and are sorry that despite our efforts to rectify your concerns you are still disappointed in your hotel stay. We would like to have you back to have a positive experience. Please contact me direct at 312-255-4400 or pete.demay@whotels.com so...

Springfield, Illinois
Reviewed 11 December 2014

I recently stayed at the W Chicago Lakeshore for the first time. My room was very modern, clean and very cool. The location of the hotel on the lakeshore only blocks from Michigan Avenue is convenient to anything in the loop. I walked to shop on Michigan Avenue and took a short cab ride to a business meeting south of...

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2Thank Mark M
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you Mark M for your terrific review and agree with you the views are Spectacular especially on sunny days like we are experiencing today! Happy Holidays and best wishes for a great new year! Pete Demay General Manager

San Francisco, California
Reviewed 11 December 2014 via mobile

The hotel is a little out of the way from all the downtown action as its right along the lake. The rooms have recently been remodeled and are great. Bed was comfortable and plenty of space in the room. I had some drinks and apps at the restaurant in the lobby, Current, and it was quite good. Make sure to...

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1Thank Rastko S
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you Rastko S for your excellent review of your recent visit to the W Lakeshore! We are so glad you enjoyed your room and the bites from Current Restaurant. We love the location and views as we reflect the edge of the city in a calm and peaceful environment right off the lake. We look forward to having you...

Reviewed 10 December 2014

First let me start by saying I once loved this brand. Now, in one single stay I am completely unhinged by how Starwood has allowed this beautiful hotel be run by an apathetic management team who assumes because of it's location and glossy W branding, people will continue to stay here. First let's start with the positives. It has a...

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Helpful?
2Thank Daniel R
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you for your survey Daniel R as we take your feedback very seriously. It sounds as though there were a number of maintenance items that needed to be addressed in your guestroom so we apologize that your visit was not seamless and can assure you we are not apathetic to your needs. I encourage you to reach out to...

Little Rock, Arkansas
Reviewed 10 December 2014

A company party was taking place outside our room, on our floor, the last night of our stay...Loud music, people roaming the halls with drinks in hand, vulgarity, and fist-fighting. We called the hotel desk and spoke with the manager 4 times, and while he said that he "was handling it," nothing was being done. "Security" came up a couple...

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Helpful?
3Thank Lindsey G
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you for your review Lindsey G and apologize that there were some guests who celebrated too much and it turned into a difficult situation. I understand your frustration however our security team handled it well and I encourage you to contact me direct so I can learn more about what happened. Please feel free to contact me direct at...

Indianapolis, Indiana
Reviewed 10 December 2014

I've stayed at the W Lakeshore for a decade, but this was my first time back since they have completed the extensive renovation. It is an entirely new place and even better than before. I enjoyed my room, the amazing W bed and linens, drinks, morning coffee/newspaper, and then breakfast. It was a business trip, but it made the stay...

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1Thank B-Traveler8910
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you B-Traveler 8910 for such a glowing review of your recent business trip! That is truly our goal to make every business trip feel like a vacation with the amazing views and most importantly our great customer service! Happy Holidays, Pete Demay General Manager

Chandigarh, India
Reviewed 10 December 2014

I was visiting Chicago for my 35th year reunion of the Class of 1979 of Northwestern University School of Law. I was too late in taking advantage of the special rate for NU Alumni, but booked it anyway. Turned out to be a wise decision. The location is wonderful( besides being next to the NU Law School) it is walking...

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1Thank MacSarin
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you MacSarin as we appreciate your choosing the W for such a fun event like your reunion! We're so happy you enjoyed the hotel and had a great time making new memories and from a convenience factor of being so close the Northwestern University! Congratulations and we hope you come back to visit our great city again soon! Happy...

Miami
Reviewed 8 December 2014

Stayed for a quick weekend getaway. I've stayed at a different W Hotels and they all have the same modern feel. The staff was friendly, helpful, and attentive. I had an issue with my first room and the staff was very quick to resolve the issue and move me to an equal room and knock off the room upgrade charge....

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Helpful?
Thank AlexEscalante1
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you AlexEscalante1 for your review of your W Experience! We are thrilled to hear you stay at many W hotels and ours is right at the top. Our location is close the Mag Mile and all that Chicago has to offer so thank you for choosing the W Lakeshore! Happy Holidays, Pete Demay General Manager

Orland Park, Illinois
Reviewed 8 December 2014

This hotel is beautiful but seemed very cold and uptight to us. No fridge in the room, ipod dock is outdated and for the price you pay, parking should be included. We ended up using a parking garage 1/2 block away for half the price they wanted at the W. Breakfast was overpriced horribley for eggs and bacon that did...

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Helpful?
Thank chergabrie
PeteDemay22, General Manager at W Chicago Lakeshore, responded to this review

Thank you chergabrie for your review of your experience. We appreciate your feedback about including parking charges in the room rate. While we often do have special packages that include parking, due to space constraints in the city there is a premium for space so all hotels do charge a fee. We are glad you enjoyed the physical design and...

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
W Chicago Lakeshore
W Chicago Lakeshore
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The W Chicago Lakeshore is the closest hotel to Navy Pier with stunning views of Lake Michigan and Ohio Street beach. The property is just 3 blocks from the Magnificent Mile with world class shopping and restaurants. We offer a fabulous Social Italian dining option on property with Current Restaurant and the Living Room Lounge. Perfect for both business and leisure travelers, the W Lakeshore offers flexible meeting space with incredible views that is perfect for a corporate meeting or a lavish wedding. Please contact us today and ask for our Sales and Catering Department to get you a rate to host your next event! ... more   less 

Additional Information about W Chicago Lakeshore

Address: 644 N Lake Shore Dr, Chicago, IL 60611
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: €161 - €453 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Chicago Lakeshore 4.5*
Number of rooms: 520
Reservation Options:
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Also Known As:
w Chicago Lakeshore Hotel Chicago
w Hotels Chicago
Hotel Style:
#3 On the Beach Hotel in Chicago
#25 Spa Hotel in Chicago
#47 Business Hotel in Chicago
#57 Luxury Hotel in Chicago
#78 Family Hotel in Chicago
#83 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from W Chicago Lakeshore staff and other travellers.
30 questions
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Houston, Texas

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Questions? Get answers from W Chicago Lakeshore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor less noise from the highways.”
 of 5 bubbles 9la72ldeen, 16 Mar 2017 | Read review
“in winter time, upgrading to the lake view would be boring as all you see is white. May as well enjoy the view from the lobby in each floor”
 of 5 bubbles aweiys2015, 2 Mar 2017 | Read review
“I recommend a lake view room!”
 of 5 bubbles L8650IKlindas, 27 Feb 2017 | Read review
“Lake view rooms cost more but the view is worth it.”
 of 5 bubbles Woodsguy, 17 Feb 2017 | Read review
“Higher floors would be recommended”
 of 5 bubbles jld55, 13 Feb 2017 | Read review
5 of 5