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W Chicago Lakeshore

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W Chicago Lakeshore
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1,328 Reviews from our TripAdvisor Community

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Showing 1,266: English reviews
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New Rochelle, New York
Reviewed 2 days ago NEW

Recently hosted a cocktail party in the Current restaurant space. Great food, wonderful service. Lyndsey Ingold was wonderful to us every step of the way, ensuring that the party lived up to our expectations. She is top notch!

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Helpful?
Thank roberts04
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello roberts04. Thank you for sharing your feedback on your recent event in Current Restaurant at W Chicago Lakeshore. We are delighted to know you had a great event while Lyndsey and our team exceeded your expectations with Great food And Wonderful service! We sincerely value your loyalty and feedback as it helps us to improve what we do each...

San Francisco, California
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

In mid-February, my partner and I spent an amazing 5 nights at the W Lakeshore with my sister and her husband. Arriving at the hotel at 8:00 am after arriving at O'Hare on a red-eye from California, were graciously allowed to check in early and get ready for our first day in Chicago. We were in town for our anniversary...

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Helpful?
Thank FRR94114
About Hotel's Favourite Review
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello FRR94114. Thank you for sharing this fantastic feedback on your recent stay with us at W Chicago Lakeshore. It was my absolute pleasure elevating your stay while you chose to celebrate your 20th anniversary with us! Did we aim to please...you better believe we do! Our team strives for the highest level in product and service, I am thrilled...

Reviewed 2 days ago NEWvia mobile

We just went on a getaway to Chicago and we stayed at the W and it was a amazing experience. I can't wait to stay there again! The only thing I would say is if you stay with them and want a fridge request it ahead of time. That was the only problem we had. The people working at this...

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Helpful?
Thank TiffanyandTrent
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello TiffanyandTrent. Thank you for sharing your feedback on your recent stay with us at W Chicago Lakeshore. I am delighted to read that you had an amazing getaway and received an awesome service experience from our team! We value your loyalty and look forward to having you return every time your travels bring you back to Chicago. Thanks again,...

Reviewed 3 days ago NEWvia mobile

I had read some reviews on the W and it looked very nice. The entrance and bar was very trendy and the staff were very nice. I loved the security in the elevator, a key was required to go to any floor, it was comforting. The rooms had been updated but not well. The room had cracks above the door,...

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Helpful?
Thank Lauren S
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Lauren S. Thank you for your detailed feedback. I was sorry to hear of the service challenges and inconsistencies in your room. I would like an opportunity to make amends and restore your faith. Please contact me direct at sonia.villagomez@whotels.com. Sincerely, Sonia Villagomez W Experience Manager

Seattle, Washington
Reviewed 3 days ago NEW

First visit to Chicago and great location but very disappointed with the hotel overall. Everything looks a little worn in the public areas and I expected a nice hotel since we changed reservations from the Ritz Carlton due to construction. Hallway carpet is frayed, dark hallways and there were refrigerators in the hallway from afternoon to the next morning when...

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Helpful?
Thank Deborah T
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Deborah T. I am disappointed to learn of your recent stay with us. Although I'm glad to know our Welcome team met your expectations, we do apologize for the interruptions you experienced. Thanks again, we take complaints seriously and value your feedback. Sincerely, Sonia Villagomez W Experience Manager

Reviewed 3 days ago NEWvia mobile

First time staying at a 'W' hotel. Very clean, service was quick, friendly staff and delicious food at the restaurant! We paid a little extra to have a lake view and if the view is something you want I'd say spend the money. Well worth it! Make sure to pull the shades if your planning on sleeping in...I would stay...

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Helpful?
Thank lymiller
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello lymiller. Thank you for sharing your feedback on your recent stay at W Chicago Lakeshore. Sounds as though you had a great stay and we exceeded your expectations in product and service...the view speaks for itself! We appreciate the praise and look forward to welcoming you back very soon. Cheers, Sonia Villagomez W Experience Manager

Reviewed 3 days ago NEWvia mobile

Went to The W this past weekend for our event and it was spectacular! The rooms were great and the setup given to us for after dinner was also great. Nice staff to pair well with a beautiful hotel. Thanks!

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Helpful?
Thank Ben U
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Ben U. Thank you for sharing your feedback on your recent stay with us at W Chicago Lakeshore. We are thrilled you had a Great Weekend, your event with us was spectacular AND we exceeded your expectations in product and service! We take compliments very seriously Ben. Thank you again as guest feedback helps us to improve what we...

Reviewed 3 days ago NEW

Wow! I planned my formal for our fraternity at The W and I have never been more impressed with a venue. Myself and their team planned our event for about 3 monthes and their organization and the quality of their management and service was amazing. We had a total of 74 people and 29 rooms, making me nervous about check-in...

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Helpful?
Thank Danny H
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Danny H. Thank you for sharing your feedback on your recent stay at W Chicago Lakeshore. We are thrilled you had a Perfect Stay and we exceeded your expectations with your business meetings utilizing guest rooms, meeting space and catering services. Thank you for mentioning Lois, she is fantastic with our guests we are lucky to have her at...

Reviewed 4 days ago NEWvia mobile

We spent 3 days here. Staff was excellent. Super clean room with lakeview. We had the Magnificent Suite and my kids were very impressed. Great location. Walking distance to magnificent Mile shops and restaurants.

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Helpful?
Thank Jimmyzi
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello Jimmyzi. Thank you for sharing your feedback on your recent stay with us at W Chicago Lakeshore. We are thrilled you had a great stay and we exceeded your expectations with product and service. We take compliments seriously as it helps us to improve what we do each day. Please come back soon! Cheers, Sonia Villagomez W Experience Manager

Redmond, Washington
Reviewed 5 days ago NEW

If half-star ratings were allowed, I'd probably give it 3.5. But with the kind of money you pay to stay here, I think it is fair to have high standards so I rounded down. Spent three nights here on business, a Monday check in and Thursday check out. My observations on the good and the not so good: The good:...

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Helpful?
Thank kwa829
Sonia V, Manager at W Chicago Lakeshore, responded to this review

Hello kwa829. I am disappointed to learn of your recent stay with us. I welcome an opportunity to connect with you at sonia.villagomez@whotels.com, please accept our most sincere apologies. Thanks again, we take complaints seriously and value your feedback. Sincerely, Sonia Villagomez W Experience Manager

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Staying in Streeterville

Neighbourhood Profile
Streeterville
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
W Chicago Lakeshore
W Chicago Lakeshore
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The W Chicago Lakeshore is the closest hotel to Navy Pier with stunning views of Lake Michigan and Ohio Street beach. The property is just 3 blocks from the Magnificent Mile with world class shopping and restaurants. We offer a fabulous Social Italian dining option on property with Current Restaurant and the Living Room Lounge. Perfect for both business and leisure travelers, the W Lakeshore offers flexible meeting space with incredible views that is perfect for a corporate meeting or a lavish wedding. Please contact us today and ask for our Sales and Catering Department to get you a rate to host your next event! ... more   less 

Additional Information about W Chicago Lakeshore

Address: 644 N Lake Shore Dr, Chicago, IL 60611
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Price Range: €173 - €504 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W Chicago Lakeshore 4.5*
Number of rooms: 520
Reservation Options:
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Also Known As:
w Chicago Lakeshore Hotel Chicago
w Hotels Chicago
Hotel Style:
#3 On the Beach Hotel in Chicago
#25 Spa Hotel in Chicago
#47 Business Hotel in Chicago
#55 Luxury Hotel in Chicago
#78 Family Hotel in Chicago
#83 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from W Chicago Lakeshore staff and other travellers.
30 questions
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Houston, Texas

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Questions? Get answers from W Chicago Lakeshore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Had a room on the 27th Floor facing the city and loved it!”
BreanaComer, 14 Apr 2017 | Read review
“Ask for a lake view.”
  • View from the room.
FRR94114, 14 Apr 2017 | Read review
“Room facing the Lake and away from the Elevators”
bmwdiscman, 11 Apr 2017 | Read review
“Room facing Lake Michigan”
surinderprakash, 6 Apr 2017 | Read review
“try and get a room overlooking the lake shore!”
tnyp244, 4 Apr 2017 | Read review
5 of 5