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The Peninsula Chicago

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#3 of 189 Hotels in Chicago
Certificate of Excellence
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1,311 Reviews from our TripAdvisor Community

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Showing 1,240: English reviews
San Pedro Garza Garcia, Mexico
Reviewed 5 August 2014 via mobile

I love everything about this hotel, the lobby is beautiful, the rooms and service are great. The location is very good, in the middle on magnificent mile. The pool is so beautiful with a great view and the gym is very nice!!! I would come back in a blink

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Helpful?
Thank Tatiambrosio
Jackson, TN
Reviewed 30 July 2014

Was in Chicago for a Business trip and my wife came with me... we chose the Peninsula because of the reviews and location and we were not disappointed. Everyone was very friendly upon check in from Valet to Doorman to Front Desk. We were shown to our room by the Front Desk clerk and explained the features of the room...

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1Thank TrippinTaylor
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear TrippinTaylor, Thank you for visiting The Peninsula Chicago and for posting your thoughtful review. We are grateful to hear you had a wonderful experience in Chicago, from the pampering from our staff to taking advantage of our restaurants as well as the nearby restaurants. Thank you for your recommendation! We look forward to welcoming you again when you visit...

QATAR
Reviewed 28 July 2014 via mobile

We went to try the breakfast there and the hall was very nice decoration and the color was amazing .. The service very good .. And the food nice .. But they have buffet in this day .. As a buffet they have to put more choice and kind of food .. They have to but something that we can...

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Helpful?
Thank QATAR2007
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear QATAR2007, Thank you for visiting The Peninsula Chicago and sharing your comments on TripAdvisor. I am pleased you enjoyed our service and décor, but I am sorry to hear our buffet did not meet your expectations. I appreciate your recommendation about adding more food selections to our buffet. I would like to hear more about your experience should you...

Rotorua, New Zealand
Reviewed 28 July 2014

This hotel would have to be one of the best in Chicago. The service starts when you arrive with the doorman and continues throughout, especially with every little housekeeping detail. The rooms are large, with separate bedroom, hallway, foyer and large bathroom comprising of toilet, shower, bathtub, sink,TV and spear the makeup mirror. I love the outside temperature on the...

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Helpful?
Thank kev_deb2012
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear kev_deb2012, Thank you for choosing The Peninsula Chicago and for taking the time to share your thoughtful review. I am flattered by your kind comment about our hotel being the “best in Chicago.” I am very pleased you enjoyed your recent stay with us, our location, service and your room. We look forward to the privilege of welcoming you...

London, United Kingdom
Reviewed 25 July 2014

So many people had told me this was simply the best city hotel in the US which I took with a pinch of salt of course. I have stayed at their NY and Hong Kong hotels and loved them so wondered how different this one could be. However, it really is off the grid. Beautiful property with lovely modern well...

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Helpful?
Thank andmoz
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear andmoz, Thank you for posting your kind review of The Peninsula Chicago. Your comments on your room and its amenities, our service, restaurant and The Bar are appreciated. We are truly pleased to know you enjoyed everything we have to offer. We look forward to the privilege of welcoming you again in the near future! Warm regards, Maria Razumich-Zec...

Reviewed 24 July 2014

You know what you get. Top notch service, attention to detail, and a superb location. Frequent visitor and it is extremely consistent at great service. Forget your charger for a device...they have a charging station for you. Need room service...extremely efficient. Food is very good as well. All in all they operate at a very high level and that 's...

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Thank BTrun78
Riyadh Province, Saudi Arabia
Reviewed 23 July 2014

One of the most amazing hotels I have ever been in. The location was excellent, the service was remarkable, the atmosphere was luxurious. I cannot say enough about this wonderful hotel. If anyone visits Chicago and wants to be treated to luxury you must visit this hotel. I have never seen housekeeping to being more efficient. They were unbelievable.

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1Thank whitey_10
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear whitey_10, Thank you for choosing The Peninsula for your recent stay in Chicago. We appreciate your kind comments about our location, service, luxuries décor and atmosphere. Thank you for taking the time to post your review. We look forward to welcoming you back to The Peninsula when your travels bring you back to Chicago. Warm regards, Maria Razumich-Zec General...

Dublin, Ireland
Reviewed 23 July 2014

We visited Chicago for 5 days in July and it was a really great place in every respect. We booked visits and shows through the concierge all of which were excellent - go on the untouchables tour and don't miss the Field museum and the art institute! The food in the Peninsula was terrific, especially recommend the Shanghai terrace. The...

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Thank Yvonne D
Middleburg, Virginia
Reviewed 20 July 2014

I love the Peninsula in Chicago because I was first exposed to the flagship hotel in Hong Kong in 1997, and could not believe there is one in Chicago. Throughout the past decade, I have frequented the hotel for various activities, and although I do notice a trend towards less attentive service, in general it is a great place for...

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2Thank Dom V
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear Dom V, Thank you for choosing The Peninsula Chicago and sharing your comments on TripAdvisor. I am very flattered by your kind comments about our hotel, especially Shanghai Terrace. I am sorry to hear you find our service lacking. We aim to offer exceptional service and we are sorry we have not lived up to this standard. I hope...

Reviewed 20 July 2014

When making our reservation, the agent insisted on putting us down for early check-in. We ended up arriving 2 hours before check-in, and were told room was almost ready, and they would call us. I called back 2 1/2 hrs later, and after check-in time, and room still not ready. We went to hotel, and girl working at desk was...

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2Thank Kate4455
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review

Dear Kate4455, Thank you for choosing The Peninsula Chicago and sharing your review. We apologize for not being able to accommodate your early check-in. We do our utmost to have a room ready, even if you check-in before our published check-in time, but on this day we obviously failed to do so. We are sorry to hear that during your...

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Babysitting
Official Description (provided by the hotel)
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 

Additional Information about The Peninsula Chicago

Address: 108 E Superior St, at North Michigan Avenue, Chicago, IL 60611-2645
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: €316 - €820 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Peninsula Chicago 5*
Number of rooms: 339
Reservation Options:
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula
Hotel Style:
#2 Spa Hotel in Chicago
#3 Business Hotel in Chicago
#3 Family Hotel in Chicago
#3 Luxury Hotel in Chicago
#4 Romantic Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Peninsula Chicago staff and other travellers.
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Questions? Get answers from The Peninsula Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are traveling within a few miles of the Hotel, ask about using the hotel's Mini Cooper.”
 of 5 bubbles RAT001, 7 Nov 2016 | Read review
“All rooms are refurbished and are quiet”
 of 5 bubbles iELM, 1 Nov 2016 | Read review
“Room 1010 has views to the north and east”
 of 5 bubbles DanJ243, 1 Nov 2016 | Read review
“Ask for a Michigan Avenue view”
 of 5 bubbles bethy1954, 29 Oct 2016 | Read review
“You might want to avoid the 18th floor right under the fitness floor.”
 of 5 bubbles W5102DWlindah, 18 Oct 2016 | Read review
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