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W Chicago - City Center

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#104 of 187 Hotels in Chicago
Certificate of Excellence
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W Chicago - City Center
W Chicago - City Center
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2,453 Reviews from our TripAdvisor Community

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Showing 2,372: English reviews
Pekin, Illinois
Reviewed 23 August 2013 via mobile

Good location for work. Rooms were okay. The area felt safe and it was 2 blocks from Union Station by Amtrak. You can also get a river taxi by Union Station on Canal and Adams to get to Navy Pier. Fun and relaxing way to travel when the weather is good. The architecture tour at night is awesome on the...

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1Thank WendyFromIllinois
WCityCenter, Director of Operations at W Chicago - City Center, responded to this review

Thank you for your comments. I am glad to know that you enjoyed your overall experience and appreciate your additional feedback regarding Wheels. I am sorry for any inconvenience this may have caused. Hope to welcome you back soon. Alejandra R

Atlanta, Georgia
Reviewed 22 August 2013

I strayed here for 2 nights recently for a business trip. Upon check-in, the staff was extremely nice and helpful. The room was very nice, comfy bed and adequate workspace. The hotel was very close to where I was going. The gym was equipped with new, fancy treadmills and some free weights and a couple of weight machines, what you'd...

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1Thank Past_Traveller
WCityCenter, Director of Operations at W Chicago - City Center, responded to this review

Thank you for your feedback. I am happy to hear that you enjoyed your stay. We understand how important it is to have good space to work AND workout while on the road and I am happy to hear that you were comfortable in our property. Don't hesitate to contact me should you ever need anything in the future. Kind...

Freeport, Grand Bahama Island
Reviewed 20 August 2013

I stayed at this hotel while attending a convention at another property. I got upgraded to a Spectacular room and it was, well spectacular. Great beds, modern bathroom, good internet and TV service and very spacious. The location is great as it is in the heart of the downtown core. It was a bit expensive, but after all it was...

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1Thank Brendan P
WCityCenter, Director of Operations at W Chicago - City Center, responded to this review

Thank you for your comments! Glad to see you enjoyed our hotel and hope to see you back soon. Kind regards, Alejandra R

Washington DC, District of Columbia
Reviewed 20 August 2013

My new fiance and I decided to take a last minute get-away to celebrate our engagement and picked the W Chicago City Center. We wanted something in the middle of all of the action with access to lots of restaurants, shopping and site-seeing. The hotel was in the perfect location and the property is very chic. But the best part,...

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1Thank JenniferSpo2014
WCityCenter, Director of Operations at W Chicago - City Center, responded to this review

Thank you for celebrating with us your especial occasion! Congratulations on your engagement! I am thrilled to know that you enjoyed your experience and that TK, Eden and Jimmy were able to help make your escape memorable. Can't wait to welcome you back, wedding anniversary perhaps? Until next time, Alejandra R

Washington DC, District of Columbia
Reviewed 19 August 2013

My teenage daughter and I spent three nights at the W Chicago--City Center and had a wonderful weekend. The hotel's commitment to quality service was evident when Lauren H. (the W "Insider") emailed us days ahead of our arrival to ask what she could do to help make it a great weekend. She came back with highly customized recommendations for...

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Thank Matthew G
WCityCenter, Director of Operations at W Chicago - City Center, responded to this review

Sounds like you had a great time with us! We are excited to hear that you and your daughter enjoyed our new Extreme WOW Suite! Know that you were one of the first guests to ever occupy that room and we are thrilled to hear that you enjoyed it. Thank you for taking the time to share your comments and...

Boston, Massachusetts
Reviewed 19 August 2013

I typically stay at the W Lakeshore when I'm in town for business but due to the location of a few meetings, I opted for this property. As a platinum Starwoods member I expect a certain level of service and this hotel knocked it out of the park. I thought I knew where all the great coffee spots were but...

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Thank siegydiegs
WCityCenter, Director of Operations at W Chicago - City Center, responded to this review

Thank you for sharing your experience and for taking the time to recognize Eden. She is fantastic and we are lucky to have her! Hope to see you back soon! Thank you for your loyalty! Alejandra R

Reviewed 19 August 2013

I'm in Chicago all the time for work. I definitely wouldn't recommend the W. The service is lackadaisical and apathetic.. an example: I landed late (1 am) and asked the concierge to print a PDF document which she agreed to do. Five minutes later I got a call back saying that no computers in the hotel would allow a PDF...

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3Thank Hbizbeatty
WCityCenter, Director of Operations at W Chicago - City Center, responded to this review

Thank you for your comments. Please accept my apologies for your experience. Rest assured that this is not the norm, we take pride on our Whatever/Whenever promise and I an disappointed to learn of your experience. Hopefully we will be able to welcome you back and make amends. Please contact me direct next time you are in town as I...

Lowell
Reviewed 18 August 2013

Spent a weekend at the W City Center celebrating my daughter's homecoming from a year abroad. She loved the decor and was thrilled with the fabulous treatment we received from the staff. We will definitely return!

Review collected in partnership with Easytobook.com
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Thank Barbara B
WCityCenter, Director of Operations at W Chicago - City Center, responded to this review

You must be thrilled to have your daughter back home! Thank you for choosing to celebrate with us such special occasion. I am happy to learn that we helped make it special. Hope to welcome you back soon, Alejandra R

New Jersey
Reviewed 18 August 2013

I recently spent four nights at the W Chicago City Center on a family vacation and would say that the hotel is very nice, but not living up to its potential. The hotel has a lot going for it, but we left feeling that the W missed the mark in several respects and could have provided better service, especially for...

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1Thank mrg0137
WCityCenter, Director of Operations at W Chicago - City Center, responded to this review

Thank you for your detailed feedback from your recent experience. Although I was glad to see that you enjoyed our accommodations I was disappointed to learn that our service fell short. Please know that I value your feedback as I will be able to use it to coach my team and improve. Rest assured that your experience comes as a...

Murfreesboro, Tennessee
Reviewed 15 August 2013

It is a bit pricey, but not bad for Chicago. Hotel is very nice, comfortable and the staff is great. The gym is huge, great equipment and one of the best hotel gyms I have stayed at. The rooms are nice, comfortable and quiet. The location is probably the best in the city, near everything that you would want. I...

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Thank MarkLevesque
WChicagoCityCenter, Manager at W Chicago - City Center, responded to this review

Thank you for the fantastic review! We know how important it is to get a great workout in when you are on the road and so happy you felt comfortable in our gym, Sweat. Appreciate the accolades and the great tips on our location - we thank you for shaing your feedback! Till next time! Jessica Y.

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
IPO
IPO
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we. ... more   less 

Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: €181 - €583 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W Chicago - City Center 4*
Number of rooms: 369
Reservation Options:
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Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago
Hotel Style:
#27 Spa Hotel in Chicago
#55 Romantic Hotel in Chicago
#61 Business Hotel in Chicago
#63 Luxury Hotel in Chicago
#74 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from W Chicago - City Center staff and other travellers.
11 questions
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Questions? Get answers from W Chicago - City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park in the garage a block away and save yourself some money instead of using valet.”
JasonS742, 18 Apr 2017 | Read review
“Ask for a room at the rear of the hotel”
markhoman1962, 16 Apr 2017 | Read review
“Higher floors are quieter”
276maureenm, 7 Apr 2017 | Read review
“Any of the 02 rooms (e.g. 802, 902) have separate, very small rooms for toilets. If you are taller than 6', your knees will hit the wall.”
YazBeanSaysMeow, 2 Apr 2017 | Read review
“Can hear some street noise- choose room off the street if possible. ”
C5178FSchrist, 8 Mar 2017 | Read review
5 of 5