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JW Marriott Chicago

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#39 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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JW Marriott Chicago
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1,374 Reviews from our TripAdvisor Community

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Showing 1,329: English reviews
Charlotte, North Carolina
Reviewed 7 October 2015

Nice room, nice staff, but when you check in at 7:00 PM and asked in advance for a feather free room it should not take 45 minutes to an hour for it to be ready. They did comp me a drink at the bar, but that is not the point. The room was very clean.

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Helpful?
2Thank Darla M
Don L, Executive Assistant at JW Marriott Chicago at JW Marriott Chicago, responded to this review

Dear Darla M., I would like to thank you very much for your feedback regarding your stay here at the JW Marriott Chicago. I would also like to apologize for the delay you experienced upon your arrival. We understand how precious time is to our guests, and we prioritize an expedient arrival that meets all of our guests' requests while...

Grimsby, Canada
Reviewed 6 October 2015

Spent two nights here. Very nice hotel, we had a nice king room on the 11th floor, unfortunately we did not have a city view, so the view we did have was not great. The location is pretty decent, it's a bit of a walk to get to the attractions but not too bad. The staff was friendly and very...

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Helpful?
1Thank Dustin S
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you for the positive review, and while we may not be the closest luxury hotel to the gentrified Mag Mile, we are literally surrounded by Chicago’s architectural and financial masterpieces; however don’t dismiss one of Chicago’s greatest attributes is its varied neighborhoods, best explored on foot. The Loop has seen a resurgence of growth since our opening with a...

Reviewed 4 October 2015 via mobile

From the welcoming gentlemen working outside, (guiding you on valet/parking/check in) to the beautiful entrance & lobby, to the myriad of perfect artistic touches and finally to the guest check in desk--this hotel knows what it means to pull out all the elegant stops & do it right. Staff--friendly, genuine smiles, kind, went completely out of their way to help...

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Helpful?
1Thank Laurra M
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Goodness, you’ve made it impossible to expand upon your review so two things please: 1. Thank you. 2. Hospitality is a two way street. It is our good fortune to have a staff determined to provide a memorable stay for all of our guests; however what many travelers like yourself may not realize is you too have a positive energy...

Dublin, Ohio
Reviewed 3 October 2015

The JW Marriott is a lovely bustling hotel centrally located in downtown Chicago. The building is a historical landmark and is as grand inside as out with varied marble, a central bridal staircase and expansive lobby. The valet staff were readily available to flag down taxis and with our luggage. The concierge Mat provided excellent assistance with our requests for...

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Helpful?
1Thank Elizabeth M
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you, always delighted to host a group of friends visiting the Windy City. Appreciate the kind remarks and public acknowledgement of Mat and Mary. Luxury can be defined in many ways when considering physical attributes and amenities, but quality service must come from the heart and we are proud to be represented by the Midwest’s finest. So that you...

Toronto, Canada
Reviewed 3 October 2015

I recently stayed here for three nights as part of a business conference. I really have nothing negative to say, it was all good. Although my room was not ready when I arrived at noon, they took my bag and let me check in around 2 pm. The room was flawless. Clean, well appointed, nice bathroom. The conference facilities were...

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Helpful?
1Thank flunie
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! Honored to be included in your extensive portfolio of hotels, even more so when considering your world travels and experience. Although we are proud of our unique location and product, and hopefully market ourselves well in the hotel arena, savvy travelers tend to rely upon the experience of their fellow travelers when weighing their options. Our resolve is...

Milwaukee USA
Reviewed 29 September 2015

Luxury hotel in great location in Chicago. The service is exceptional, and rooms are great. Easily at the top of the best hotels in the city. Very friendly staff and very quiet. Nice accents throughout the hotel, as well as dining. We always try to stay at the JW, if possible, whenever we are in Chicago.

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Helpful?
1Thank Michaelmilwaukeeusa
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Success! Chicago continually reinvents its position on the world stage through business, transportation, tourism, sports, cuisine, and hospitality. For a guest to rank us as one of the best hotels Chicago has to offer is an honor and we appreciate your recognition. While popular physical characteristics which define luxury may evolve, service standards remain a constant and we are fortunate...

Raleigh, NC
Reviewed 28 September 2015

This is only my second stay at the JW Marriott Chicago and it is still the standard by which I judge other hotels. As a platinum member, I have nearly 150 nights this year and wish more of them were here at the JW. I love everything about this hotel from the lobby, to the concierge lounge, to my room....

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Helpful?
2Thank DrexelATLHeel
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! High praise from a seasoned traveler is something we don’t take lightly. From our inception, the public areas were designed to take visitors back to a more grandiose era of hotels for the very reasons you’ve listed. And although the structure of our building is 100 years old, the rooms are completely new construction for the next millennium,...

Oviedo, Florida
Reviewed 26 September 2015 via mobile

I stayed here on business for two nights. The room was nice and well appointed. The bed and pillows were especially comfortable. The staff was friendly and helpful. I especially appreciated the food provided during meetings. There were always vegetarian options and everything was labeled for individuals with allergies (onion, gluten, etc). I would highly rcommends this hotel.

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Helpful?
1Thank dpt517
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Thank you! One of the most distinguishable assets of the JW Chicago lies in our Catering, Culinary, and Banquet collaborative. From planning to preparation to execution, every associate along the way is acutely aware of our client’s needs and/or preferences and we appreciate not only the fact you noticed, but were kind enough to share it publicly through TripAdvisor. There...

Istanbul, Turkey
Reviewed 26 September 2015 via mobile

As part of our great America adventure we stopped by jw chicago for 3 days. The pre arrival was fantastic as the staff informed us that we are upgraded to concierge level although we were staying with points. Thet arranged nice flowers in our room for our anniversary and very responsive as i was sending emails while we are sightseeing...

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1Thank platinum_maverick
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

On behalf of the world travelers who’ve discovered Chicago, teşekkür ederim! And thank you for sharing your story; we are proud of our hotel, our location, and our great city. However it is our associates who turn a hotel stay into an experience and we appreciate them for representing both Marriott and Chicago. We are proud of them too for...

Scottsdale, Arizona
Reviewed 25 September 2015 via mobile

Last weekend while I stayed at the JW Marriott I went out for a walk and a late dinner on my way back to the hotel it started raining very hard, by the time I got back to the hotel I was soaked head to toe. The hotel staff was so helpful with helping me with drying the only pair...

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Helpful?
1Thank DeltaRoadWarrior
Don L, Executive Assistant at JW Marriott Chicago, responded to this review

Our meteorologists missed the mark a couple of weeks ago, unfortunately a lot of visitors and locals alike were caught in that unexpected downpour. However had it not happened, you wouldn’t have had the same interaction with our staff and our staff wouldn’t have had an unusual situation to rectify, so maybe there was a silver lining after all that...

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Lounge-JW Marriott Chicago
The Lounge-JW Marriott Chicago
Cuisines: American, Bar, Contemporary, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Encounter a landmark Millennium Park hotel and experience the renowned architecture of world-famous Daniel Burnham at this luxury hotel in Chicago, Illinois. Located at LaSalle & Adams, this Chicago, Illinois luxury hotel soars above skyscrapers in the heart of one of the world's most powerful financial districts. With a $396 million restoration, the historic JW luxury hotel in Chicago, IL exudes Burnham's refined style combined with 21st century sensibility, providing downtown Chicago with a one-of-a-kind authentic destination. Unwind in our luxury Chicago, IL hotel rooms or dine inside our world-class restaurant, The Florentine. As the epitome of refined elegance, the JW Marriott Chicago hotel provides stunning domed-ceiling ballrooms and meeting venues for corporate gatherings or extravagant weddings and social soirees. Discover Daniel Burnham's foundation of excellence at the JW Marriott Chicago, and experience a premier luxury hotel in Chicago. ... more   less 

Additional Information about JW Marriott Chicago

Address: 151 W Adams St, Chicago, IL 60603-3601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: €209 - €608 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Chicago 4*
Number of rooms: 610
Reservation Options:
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Also Known As:
Jw Marriott Chicago Hotel Chicago
Hotel Style:
#14 Spa Hotel in Chicago
#14 Business Hotel in Chicago
#23 Romantic Hotel in Chicago
#25 Green Hotel in Chicago
#27 Luxury Hotel in Chicago
#34 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Chicago staff and other travellers.
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Questions? Get answers from JW Marriott Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room faced inward, away from the street and was very quiet.”
johnsY9477TA, 22 Apr 2017 | Read review
“Put your "Do Not Disturb" sign out even if you're checking out that morning. Housekeeping started knocking on my door at 7:30 am.”
DeannaB787, 19 Apr 2017 | Read review
“My view is usually of the city. I do not like the atrium view.”
I6678ECjackiec, 11 Apr 2017 | Read review
“Elite floor was great and quiet. Not much in the views department as it is an older building and shorter than many of its neighbors.”
stevedA1855JK, 29 Mar 2017 | Read review
“The upper floors are the best - - - pay the extra.”
TravelGalBT, 1 Mar 2017 | Read review
5 of 5