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Waldorf Astoria Chicago

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Waldorf Astoria Chicago
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2,132 Reviews from our TripAdvisor Community

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Showing 2,073: English reviews
Chicago
Reviewed yesterday NEW

As Chicagoans, we book a weekend get-away during Jan or Feb to shake the winter duldrums. As Hilton Members, we have thoroughly enjoyed all of our previous stays at the Drake and Conrad. This year we decided to treat ourselves and stay at the Waldorf (also a Hilton brand). This is the place we will return again and again. From...

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Helpful?
Thank GoKate
Boston, Massachusetts
Reviewed 2 days ago NEWvia mobile

I made a reservation online for this hotel and it was clearly not very occupied as most hotels aren't in January. I reserved a Waldorf suite and was checking in on the app and was upgraded to an Astoria Suite. I was preassigned a room and unable to change it after having called numerous times to request the capability to...

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Thank wjackson27
Boston, United States
Reviewed 3 days ago NEW

From in app check in I experienced something of a hatred. The experience was humiliating and the three rooms I was designated and unable to select were gross and substandard. The staff were generally unfriendly and dismissive and they were not helpful in resolving any problems but created chaos.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank williamj343
Tampa, Florida
Reviewed 3 days ago NEW

We went to the Waldorf for a last hurrah before our baby comes in March and could not have asked for a better place to stay. Staff is super helpful and the location is great, too! We felt like we were in the middle of everything and were able to walk to a lot and use Ubers only occasionally. Definitely...

Review collected in partnership with Waldorf Astoria
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Thank Katie S
Chicago, Illinois
Reviewed 5 days ago NEW

The Waldorf Astoria Chicago on Walton is one of my all time favorite hotels and the best for a staycation over the holidays. The service is impeccable. The Astoria suite w/ fireplace and terrace is 915 sq ft and perfect size for 2. The bathroom has a wonderful large soaking tub with a TV in the mirror which makes for...

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Helpful?
Thank Mom2MGirls
WAChicagoHotel, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Mom2MGirls, Thank you so much for taking the time to share such candid feedback of your most recent visit with us. I am truly pleased to read that you found our Astoria Suite comfortable and roomy. Thank you also for your positive comments pertaining to our cozy restaurant and bar Bernard's and our In Room Dining Service. I have...

Wisconsin
Reviewed 5 days ago NEW

Stayed for 2 nights over MLK weekend holiday with wife and our 6 year old daughter. Last stay was years ago and within an hour of arriving we were asking ourselves why have we not stayed here again sooner? Everything from the greeting by the doorman and valet at the car, to checkout was just fabulous. We appreciate the large...

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank G K
WAChicagoHotel, General Manager at Waldorf Astoria Chicago, responded to this review

Dear G K, Thank you so much for deciding to stay again at the Waldorf Astoria Chicago to celebrate this past holiday weekend. It gives me such great pleasure to read that our service team has been able to make your visits a little more comfortable. I have shared your very kind words with the entire team for comments like...

Ilinois
Reviewed 6 days ago NEWvia mobile

I have to update my review because the WHOLE PLACE--restaurant scene is ABSOLUTELY GONE. I was astonished that there is NO lobby breakfast or meal possibility--just lite bite breakfast. And.....IF you think of any other meal, prepare to feel like you're in the dining cart of an Amtrak. You can take in a full priced meal in the 1/4 spaced...

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Helpful?
Thank jermayne j
WAChicagoHotel, Director of Operations at Waldorf Astoria Chicago, responded to this review

Dear jermayne j, Thank you for your feedback of your most recent visit with us. I sincerely regret to learn of the great disappointment caused by our enhancement period in our Food and Beverage department. I know you had a wonderful visit last year and not finding the same set up during this recent visit was certainly inconvenient. I would...

Chicago
Reviewed 1 week ago NEWvia mobile

Have always had a great experience here. And this was no exception. The pampering, care, comfort, is just amazing. The staff refused tips. Were so gracious. We were that over Christmas and they were understaffed. The only reason we knew that was because we saw the same staff there almost around the clock. I Plan to go again soon!

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Helpful?
Thank Ephraim P
WAChicagoHotel, General Manager at Waldorf Astoria Chicago, responded to this review

Dear Ephraim P, Thank you for visiting with us again at the Waldorf Astoria Chicago and thank you for taking the time to share your positive feedback with us. It gives me great pleasure to learn that we have not disappointed you on the different occasions you have visited with us. And it is also rewarding to read that our...

Philadelphia, United States
Reviewed 1 week ago

I have always had a great experience at this hotel! The rooms are lovely and I definitely recommend the room with the gas fireplace, it is so luxurious and super nice to have on a cold day. The rooms are the cleanest EVER. The service is amazing, everyone takes such great care of you. The food is awesome at the...

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank MJ P
WAChicagoHotel, General Manager at Waldorf Astoria Chicago, responded to this review

Dear MJ P, Thank you for visiting with us again at the Waldorf Astoria Chicago and thank you for taking the time to share your candid feedback. I am truly pleased to learn that you enjoy our various rooms and suites and that you especially enjoy the cozy warmth of our fireplaces. Thank you for your very kind words pertaining...

Milwaukee, Wisconsin
Reviewed 1 week ago via mobile

All and all it was close to a five star stay. But one thing perplexed me. The carpet hallway was strewn with debris. As if it hadn't been vacuumed. I thought since we arrived a tad earlier it hadn't been done. Ok. But in the morning of our departure it still looked the same. Not acceptable. Also no coffee maker?...

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Helpful?
Thank TSP20
WAChicagoHotel, General Manager at Waldorf Astoria Chicago, responded to this review

Dear TSP20, Thank you so much for sharing your feedback of your most recent visit with us. I sincerely regret to learn of the various reasons your visit did not meet your expectations. Please accept my sincere apology, especially in regard to the condition of the hallway carpet and for your paper not been delivered. It is certainly not the...

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Staying in Gold Coast

Neighbourhood Profile
Gold Coast
Located just north of The Loop, Gold Coast is one of Chicago’s most affluent and popular neighborhoods. The original Playboy, Hugh Hefner, once had a mansion here. In addition to prestigious hotels, historic mansions and luxury high-rise apartments, you’ll also find upscale specialty boutiques and Michelin-starred restaurants. Walk along Oak Street for your shopping fix and dance through the night along Rush Street. The Newberry Library is also a great stop to check out noteworthy exhibits and rare book collections.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more   less 

Additional Information about Waldorf Astoria Chicago

Address: 11 East Walton, Chicago, IL 60611-1412 (Formerly Elysian Hotel Chicago)
Region: United States > Illinois > Chicago > Gold Coast , Near North Side
Price Range: €337 - €589 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Chicago 5*
Number of rooms: 215
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Travelocity, Expedia, TripOnline SA, Booking.com and Jetsetter so you can book your Waldorf Astoria Chicago reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Romantic Hotel in Chicago
#4 Business Hotel in Chicago
#4 Family Hotel in Chicago
#7 Spa Hotel in Chicago
#11 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Waldorf Astoria Chicago staff and other travellers.
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Questions? Get answers from Waldorf Astoria Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standard rooms seem a strong value. Our suite near the elevator did not have noise issues.”
 of 5 bubbles GoKate, 22 Jan 2017 | Read review
“My favorite room is the Astoria Suite with fireplace and terrace!”
 of 5 bubbles Mom2MGirls, 18 Jan 2017 | Read review
“If possible try to get a balcony at least”
 of 5 bubbles R8789GRmarkw, 6 Jan 2017 | Read review
“If you want to romanticize your trip, ask for a suite with a fire place. Very nice!”
 of 5 bubbles bryans540, 28 Dec 2016 | Read review
“worth the upgrade to a suite!”
 of 5 bubbles 363caroll, 13 Dec 2016 | Read review
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