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Holiday Inn Express Hotel Cass

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974 Reviews from our TripAdvisor Community

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Showing 868: English reviews
Reviewed 3 days ago NEWvia mobile

I was staying downtown for my works holiday party. I work overnights so I was due to check in on Friday, but was in the city at 730 am ready to check in and the awesome front desk staff accommodated it! Not only did they accommodate me but they were very friendly and nice too. I'm not going to lie,...

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Helpful?
Thank Amy L
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Amy L - Thank you for your review following your recent stay with us. We are thrilled to hear that our helpful staff was able to assist you, and that you enjoyed our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels...

Madison, Wisconsin
Reviewed 4 days ago NEW

Loved the location of this small, friendly hotel. Staying in Chicago can be expensive, but this is a good choice if you are looking for reasonably-priced accommodation in the city. The rooms are simple, small, but comfortable. (If you want more amenities, book a more expensive hotel.) Being close to both the Magnificent Mile and State Street, it offers you...

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Helpful?
Thank Madcitybrits
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Madcitybrits - Thank you for your review following your recent stay with us. We are thrilled to hear that you enjoyed our location in the heart of the Loop, as well as our hot, complimentary full breakfast spread. Thank you again for your review and we look forward to seeing you again soon!

Byron Bay, Australia
Reviewed 2 weeks ago via mobile

My husband and I visited Chicago for the first time and our stay at Hotel Cass felt like home. A special mention to Corey who checked us in and helped us out greatly, Verina who was an outstanding housekeeper and made us laugh, Edwin who was kind and helpful, and Monica, Kimmie, Diamond and Brenda for making us feel like...

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Helpful?
Thank bacongirl1
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi bacongirl1 - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed our location in the heart of the Loop, as well as our hot, complimentary full breakfast spread. Thank you for your feedback on our helpful staff - we are glad they were able to assist you. We hope...

Reviewed 3 weeks ago

Location is great. Near North Michigan Avenue and shopping. They have a nice breakfast available that is included. Quiet hotel. More than adequate. Helpful Staff. Stayed here before. Planning to stay first week in January again.

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Helpful?
Thank D E
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi D E - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. Thank you again for your time and we look forward to seeing you soon.

Saginaw, Michigan, United States
Reviewed 4 weeks ago

We stayed here again on our most recent trip and continue to be satisfied -- the location is great, a simple breakfast is included, free wifi, and the prices are reasonable. That said, this is not a top rate hotel -- there was no soap in the bathroom and no blanket in the cold and drafty room, and it took...

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Helpful?
Thank Wanderer562014
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Wanderer562014 - Thank you very much for posting your review. We are happy to learn that you enjoyed our free Wi-fi, as well as our hot, complimentary full breakfast spread. We appreciate your candid feedback about some items not being to standards in the room, such as the soap and the blanket. We will certainly ensure these types for...

Clearwater, Florida
Reviewed 4 weeks ago

The staff never answered the phone or would disconnect me when I asked to be transferred. There is no pool but the location and breakfast made up for the poor customer service and Historical building .

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Helpful?
1Thank webbsyght
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi webbsyght - Thank you for your review following your recent stay with us. We have shared your comments with our team and will conduct remedial training as appropriate. We hope to welcome you back in the future.

Massachusetts
Reviewed 16 December 2016

We booked two rooms here during a midweek in December because the price was right. The rooms are small, but not uncomfortably so, clean and modern. One of the two had a large desk, but little room (other than a small closet) for suitcases. The other had a settee where you could open your luggage, but no desk or table....

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Helpful?
Thank KSfamily00
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi KSfamily00 - Thank you for your review following your recent stay with us. We are thrilled to hear that you enjoyed our free Wi-fi, as well as our hot, complimentary full breakfast spread. Thank you again for your review and we look forward to seeing you again soon!

Annapolis, Maryland
Reviewed 14 December 2016

I read the reviews prior to booking. The thing that stood out was the "small room". I was fine with that. First room I was given was on the ninth floor. While it was larger than what I ended up in, it was FREEZING in that rooms bathroom. I pumped up the heat to see, if it would work, and...

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Helpful?
Thank Sunsetchaser66
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Sunsetchaser66 - Thank you for your detailed review and for staying with us. We have shared your comments with our team and will conduct remedial training as appropriate. We appreciate your candid feedback about some items not being to standards in the room, such as the heat and shampoo. We will certainly ensure these types for things are checked...

Reviewed 4 December 2016

Went for a convention and it was listed within the less expensive hotel options available. Location is great, a few blocks away from subway and the magnificent mile. Rooms are small, but were warm, had everything we needed, and a nice bed. There is breakfast included, which is quite good but did get a bit crowded. Staff was friendly. There...

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Helpful?
Thank Ichor4
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Ichor4 - Thank you for your review following your recent stay with us. We are happy to learn that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. Thank you again for your time and we look forward to seeing you soon.

Thomasville, Georgia
Reviewed 29 November 2016

I was given a room with a king size bed and it was across from the gym and near end of the hall,felt a little creepy. It was $400 a night because there was a convention in town and the place felt tired and a little dirty. I wouldn't stay here again although I generally enjoy HIE.

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Helpful?
Thank ameetingplanner
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi ameetingplanner - Thank you for your detailed review and for staying with us. While we do our best to offer other rooms or upgrade, it isn’t always possible based on availability and our capacity. We hope to welcome you back in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 North Wabash Ave, Chicago, IL 60611
Region: United States > Illinois > Chicago
Price Range: €76 - €802 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel Cass 2.5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel Cass staff and other travellers.
3 questions
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New Hartford, New York
over a year ago
East Lansing, MI
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel Cass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't choose this hotel for the views. Rooms are adequate.”
 of 5 bubbles 768de, 29 Dec 2016 | Read review
“If you want a room with a desk, you should be sure to ask. Not all rooms have one.”
 of 5 bubbles KSfamily00, 16 Dec 2016 | Read review
“get high floor”
 of 5 bubbles Tipwadee2014, 19 Oct 2016 | Read review
“Definitely not the 8th floor please”
 of 5 bubbles Chenchu Surindra Avula , 18 Oct 2016 | Read review
“Our room on the 11th floor was fine in every respect. Some A/C noise but not enough to bother us.”
 of 5 bubbles 4liamc, 2 Oct 2016 | Read review
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