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Holiday Inn Express Hotel Cass

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964 Reviews from our TripAdvisor Community

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Showing 860: English reviews
Reviewed 5 days ago NEW

Went for a convention and it was listed within the less expensive hotel options available. Location is great, a few blocks away from subway and the magnificent mile. Rooms are small, but were warm, had everything we needed, and a nice bed. There is breakfast included, which is quite good but did get a bit crowded. Staff was friendly. There...

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Helpful?
Thank Ichor4
Thomasville, Georgia
Reviewed 1 week ago

I was given a room with a king size bed and it was across from the gym and near end of the hall,felt a little creepy. It was $400 a night because there was a convention in town and the place felt tired and a little dirty. I wouldn't stay here again although I generally enjoy HIE.

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Helpful?
Thank ameetingplanner
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi ameetingplanner - Thank you for your detailed review and for staying with us. While we do our best to offer other rooms or upgrade, it isn’t always possible based on availability and our capacity. We hope to welcome you back in the future.

Springfield, Illinois
Reviewed 2 weeks ago

This is a well located old hotel, taken over by Holiday Inn Express and did a nice job rehabbing the property. Inexpensive at downtown Chicago. However the rooms are very small and barely can walk around the room. Very small window.

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Helpful?
Thank Clevlander
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Clevlander - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We hope to see you again soon.

Solana Beach, California
Reviewed 4 weeks ago

I visited Chicago for a business trip and needed to be in a central location and this hotel certainly fulfilled that need. It is an old hotel that I guess was taken over by Holiday Inn. The rooms are SUPER small. I am not sure how you would get two people in one of the rooms as I was cramped...

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1Thank blr0408
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi blr0408 - Thank you for your detailed review and for staying with us. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We have shared your comments with our team and will conduct remedial training as appropriate. We hope to welcome you...

Cincinnati, Ohio
Reviewed 2 November 2016

Great location that puts you very close to the Magnificent Mile. The room and bathroom was smaller than we expected, but for downtown Chicago at the prices they offer it is worth it - plus it's Chicago and you really shouldn't be in your room too often anyway. In the lobby, they serve a very large breakfast - which saves...

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Helpful?
Thank Cody_1392
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Cody_1392 - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed your stay, and that our friendly staff was able to assist you. Thank you again for your review and we look forward to seeing you again soon!

Atlanta, Georgia
Reviewed 1 November 2016

This hotel was fantastic! Dont listen to the negative reviews. This hotel is super clean and in a great location. The staff is so friendly and helpful. Yes, the rooms are tiny, but you are not in Chicago to stay in your room all day. I highly recommend this hotel AND you cant beat the price!

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Thank ali19753412
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi ali19753412 - Thank you for your review following your recent stay with us. We are happy to learn that you enjoyed your stay, and we appreciate your feedback. We hope you have a nice day.

Toronto, Canada
Reviewed 24 October 2016 via mobile

My wife and I stayed here for a long weekend away from the kids. The location is unbeatable. It's a few minutes walk from the Mile and a bunch of great restaurants. It's only a 20 minute walk or so to Navy Pier as well as the Art Institute. The Trader Joe's across the street is helpful for the frugal....

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Helpful?
Thank Peter K
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Peter K - Thank you for your detailed review and for staying with us. We are thrilled to hear that you enjoyed our urban location, as well as our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago...

Chicago, Illinois
Reviewed 20 October 2016

This is a good hotel if you are not in the room a lot (which most people are not!) because the location to attractions, restaurants and nightlife. We stayed here for just one night in the summer. We had 4 adults in one room and it was way too small! It was the smallest hotel room I have ever been...

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Thank Noelle S
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi Noelle S - Thank you very much for posting your review. We are happy to hear that you enjoyed our hot, complimentary full breakfast spread. As a fully renovated historic hotel in the heart of the Loop, our rooms are comparable in size to similar hotels in the downtown Chicago area. We hope to see you again soon.

Miami, Florida
Reviewed 19 October 2016 via mobile

I stayed here with my mom, the hotel location is a blast if you really want to know Chicago, rooms are small but the breakfast and the service is good, next time I will ask for a higher room like 16 or 15 floor so I can enjoy better the view!!! Get the go Chicago card this city has a...

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Thank enovirginia
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi enovirginia - Thank you very much for posting your review. We are happy to hear that you enjoyed your stay, as well as our hot, complimentary full breakfast spread. Thank you again for your review and we look forward to seeing you again soon!

Sao Paulo, SP
Reviewed 19 October 2016 via mobile

Small rooms, but clean, cheap (for the area), ok breakfast (holiday inn style: grab it and eat it), free wi-fi, nice staff, and very good location if you plan on shopping at the Michigan av/ get the subway.

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Thank DCSP2014
TODD V, General Manager at Holiday Inn Express Hotel Cass, responded to this review

Hi DCSP2014 - Thank you for your review following your recent stay with us. We are happy to hear that you enjoyed our free Wi-fi and location in the heart of the Loop. We hope you have a nice day.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to our Holiday Inn Express Magnificent Mile Hotel. Our downtown Chicago hotel, conveniently located off Michigan Avenue on the Magnificent Mile, is situated in the heart of Chicago near several businesses and attractions. Business travelers will appreciate our downtown Chicago hotel location near major companies such as Deloitte, Boeing, AT&T, Sun Microsystems, Computer Sciences Corp. and Northwestern Hospital. Flying into Chicago? Our Chicago hotel is close to O'Hare (18 miles) and Midway (12 miles) Airports, saving time for the busy executive. Staying at this landmark Chicago hotel will make it easy to visit popular Chicago attractions like the Shedd Aquarium, the Art Institute, Navy Pier, Lincoln Park Zoo and Millennium Park. Catch a game with one of the 16 professional sports teams in town. At our Chicago downtown hotel, you're just 2 blocks away from Michigan Ave, Chicago's Magnificent Mile. Newly renovated, this historic Holiday Inn Express Magnificent Mile hotel has 175 guestrooms and 3 suites. The public areas reflect 1920s Beaux Arts' architecture and feature a great room with comfortable seating areas for the complimentary Express Start breakfast. Our Chicago hotel provides a chic, urban setting that is Wi-Fi friendly, stylishly updated and convenient to downtown businesses and attractions. Whether you visit Chicago for business or vacation travel, stay comfortably at our Magnificent Mile hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel Cass

Address: 640 N Wabash Ave, Chicago, IL 60611-2726
Region: United States > Illinois > Chicago
Price Range: €74 - €793 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel Cass 3*
Number of rooms: 174
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago
Holiday Inn Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel Cass staff and other travellers.
3 questions
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New Hartford, New York
over a year ago
East Lansing, MI
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel Cass staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get high floor”
 of 5 bubbles Tipwadee2014, 19 Oct 2016 | Read review
“Definitely not the 8th floor please”
 of 5 bubbles Chenchu Surindra Avula , 18 Oct 2016 | Read review
“Our room on the 11th floor was fine in every respect. Some A/C noise but not enough to bother us.”
 of 5 bubbles 4liamc, 2 Oct 2016 | Read review
“Get a room on an upper floor because of all of the noise from the street, especially sirens and garage alarms.”
 of 5 bubbles happyadventurer5280, 29 Sep 2016 | Read review
“Don't bring too much or it won't fit.”
 of 5 bubbles Holmesmcjj, 12 Sep 2016 | Read review
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