The rate was good, the parking at $25 was reasonable, the rooms were clean and the staff was friendly. The problem was the other guests disregarding the no smoking policy. The 4th and 5th floor reeked of marijuana. It even came through the ventilation in our room. It was awful. There really wasn't anything the front desk could do, so hopefully your visit won't have the offenders that were there when we were.The hotel had a good pool use policy in place with timed sessions and wrist bands. Unfortunately, when our time was available, the pool was murky looking and the temperature was too cool to enjoy, so we just went back to our room.
I searched many hotels in downtown Chicago and this was the best value for money. The two separate buildings were a bit awkward but were not that big of a problem. The rooms were spacious for our family of four. A great feature is the view from the upper balcony where the pool is located. We have some great evening photos from this spot in our trip album. The front desk staff were very friendly and we loved being able to come for an ice cream treat at the end of each day. We made use of the great location downtown and walked to most of the sites we wanted to see, leaving our car in the parking spot. A free breakfast would have been nice but there are restaurants within walking distance if needed.
Belongings left unreturned or not found. Reservations interpreted improperly and yelled at me to get out within 15 minutes. Deposit not returned. Room freezing. Not a place for business travel. Good location for a one nighter? Maybe?!
I took my kids for a night in town here because their pool is open and the room price was reasonable. There were no pool reservations available when we got there. It was snowing when we got there and the parking lot is outdoor, not valet and it's $25 (with in-out privileges). The lobby (which wreaked of weed) is small and awkward and there were a bunch of people waiting for help when I got there. Had to go back outside in the snow to get to the elevator to our room. Our room was tiny and outdated except for some new chairs and granite countertops in a bathroom with black/white check tiles from the 70's. There was even clear caulk over caked-on dust that looked like it hadn't been cleaned in decades. There was a 1' gap and draft under our door to the hall which made us nervous with Covid. The two double beds were comfy and the mattresses and box springs all had new looking bug proof covers on them which made me feel better about staying. Our room overlooked the parking lot and the renovated Rock n Roll McDonalds--not the worst. Although the rates are cheap for being downtown Chicago, it wasn't worth it. Next time I'll spring for a better hotel.…
This is what you dream of...a tough situation that requires you to blow into town for one day in order to personally handle a mess. Lots on your mind and you find a front desk clerk (Katie) who is just down to earth enough, understanding and savvy enough... takes care of everything and leaves you to rest and do your thing! My car was even taken care of!!!
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