I found this hotel to be a great value. The location is great, close to many attractions, walking distance to Navy Pier and dozens of restaurants. The hotel restaurant was great though and a McDonalds across the street if you don't want fancy. the hotel isn't new, but they do well to keep it up and keep it clean. Best of all the staff is awesome, the concierge,, Wallace was a great helpful resource, 1st choice when we go back.
This hotel never disappoints. This is our first choice of hotels whenever we visit Chicago.. in the heart of river north, it's easy to get to and from in the city and a expressways.. It's clean, friendly staff and location location location! Huge bonus: inexpensive parking with in and out privilege's!
Nice stay but spoilt by the fact that I still have not had my $100 back yet!! I have emailed head office and the hotel and no one has come back to me yet! Very upsetting and disappointing. I would appreciate it if someone from the hotel would contact me please as I am In the uk so it is not that easy for me to contact you without it costing more money, to phone etc!
Really nice hotel in a great part of town. The rooms were a nice size very clean. Staff were really friendly and the roof top swimming pool was a real bonus with great views. The only downside was the lack of advertising that the car park charge is $49 a night plus taxes which took a reasonably priced stay and tiebreaker it in to an expensive one. One other word of warning avoid rooms on the 6th floor. Having walked up there you can very clearly hear the punps from the pool
Stayed in 2007 and liked it then and finally made it back to Chicago. Grandson loved swimming in the pool at night after a day of museum sightseeing. Pizza was good in the restaurant. Room was large and very comfortable.
This is a great hotel located in the heart of the River North area with countless restaurants within just a few blocks, and the Miracle Mile and the Chicago River are just short walks away The staff is friendly and helpful, and the room are immaculate.
I stay in Chicago a minimum of one time per year for work. I had an event at the Palmer House but had to book a night elsewhere due to availability. I am so glad I found this Best Western! The price was more affordable than any other hotel (I booked it on AirBNB which was $125 cheaper than booking direct.). The location is perfect & as safe as can be in Chicago. Plenty of restaurants nearby. The hotel room was large with 2 Queen beds. I will definitely stay again. (My stay here was better than Palmer House!) Con: No mini fridge or microwave. One of the elevators was broken at check out and the front desk did not tell us there was 2 other elevators! A maid told us when they saw we were going to carry suitcases down a stairwell! Note: Hotel was clean, my room was not noisy (4th Floor), and you can tell that there was some remodeling done. I would rate it as a 3 star hotel, but perfect for what I needed.…
The staff was extremely helpful and kind. They were patient with our questions. The view of the nighttime lights of the city was breathtaking, and the pool was clean and nice. Our room was pretty and clean.
Poor customer service throughout stay. Was not met with friendly staff, was not given any information regarding the adjacent area, no information on building wifi. Air conditioning/heater in room would not work properly. Room cards stopped working halfway through stay, no staff apologized or gave explanation. Poor communication from staff throughout. Relatively the same price as neighboring hotels, so next time I will try somewhere else.
Excellent hotel location, great restaurant attached (Pizzeria Ora), and the hotel staff is the best. I love the rooftop lounge area, it is a great place to sit and have drink while looking out over the city at night.