Excellent and friendly service from the staff. Breakfast and coffee were top notch! Very good value in the best location, walking distance to many restaurants and bars. Attractive lobby, with coffee, water and tea. Rooms could be freshened, but clean.
This hotel never disappoints. This is our first choice of hotels whenever we visit Chicago.. in the heart of river north, it's easy to get to and from in the city and a expressways.. It's clean, friendly staff and location location location! Huge bonus: inexpensive parking with in and out privilege's!
Brilliant location, friendly staff and a spacious, nicely decorated room with a big comfy bed. I felt safe and secure. The shower head was small and the water pressure was lacking. There old heating/ aircon were a bit temperamental and very noisy. There was no in room or on site recycling offered. Bathroom produces were a mix of single use plastic wrapped and multi use. The pool was cool - temperature wise- but the nighttime view from the terrace was worth the trip up! Would recommend and would love to stay again.
Daniel provided excellent service in recommending local activities we were interested in! The restaurant had great pizza and convenient. Rooms are bit old, elevator system kept shutting down, unruly kids running hallways,shower water pressure pretty low, and pool was not heated. The hotel was a great location for the price, other than parking being $50 daily
The location is perfect. The service is excellent. The room surfaces are clean but not necessarily the corners or under the beds. The rooftop view is incredible, but the pool looks worn, and the elevator was scary. I’d stay here again, but for the view and location, there is so much opportunity at this Best Western with renovations.
Fantastic hotel and staff! The location is perfect - right in River North close to great restaurants and shopping. Hotel room was on the smaller size but not bad. Room had been updated recently. Hotel was clean. The pizza place adjacent to the hotel was delicious. Also, my son accidentally left his Nintendo Switch at the hotel and we didn’t realize it until we were back home several hours away. The hotel found it and shipped it back to us right away. They went above and beyond and I am so grateful for them! Will definitely stay here again!
Nice staff, big room. Beautiful views from 7th floor. Bed was comfortable. Felt safe at location, and tons to do within walking distance. Only complaint was elevator was broken the 3 days we were there, and we were on the 6th floor.
We stayed at this hotel and the staff was friendly and helpful especially the concierge, “Wallace” he went above and beyond making us feel welcome, from suggesting places to visit and eat to finding the best option back to the airport. Wallace made it happened! Would definitely go back again… “The Garcias”
The staff was amazing!!! They were courteous, knowledgeable and genuinely nice. Daniel and William upgraded me to a suite when they learned I was in Chicago for my Birthday! The bed was soooo comfortable and location was great. Will definitely recommend to others, and stay there when I visit again. Just an overall great experience and a big reason why it was one of the best Birthday I've ever had.
Exceptional service, from the garage to the guest services counter, everyone was friendly and welcoming. Excellent location for close dining, shopping and sight seeing. The One Bedroom Suite made the value of the stay more than worth the price.
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