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BEST WESTERN Grant Park Hotel

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1,134 Reviews from our TripAdvisor Community

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Showing 1,009: English reviews
ontario canada
Reviewed 16 July 2015

This hotel is a great cheaper option for downtown Chicago. Right across the street from Grant Park, the Field Museum, and the Aquarium. We were able to rent bikes from the city's bike/share program and biked down to Navy Pier. Close to subway and the staff was super friendly. The hotel and room itself was dated, however it's not a...

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Helpful?
Thank ColdCanuckTraveler
Octavio G, Front Office Manager at BEST WESTERN Grant Park Hotel, responded to this review

Thank you for sharing your feedback with us, we were excited to hear you will stay with us again . We are always thrilled to see and hear our guest had an enjoyable stay with us as well as the many great things they liked from when staying with us. We at the front desk are always ready to assist...

detroit, United States
Reviewed 16 July 2015

Very noisy poor exterior soundproofing. Found an old used condom next to the bed 2 nights after check in, Bed wasn't very comfortable. Exterior windows look like they hadn't been cleaned in years. But the location was great and the staff were very helpful. Price was pretty good for the area.

Review collected in partnership with Best Western
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2Thank Stephanie G
Octavio G, Front Office Manager at BEST WESTERN Grant Park Hotel, responded to this review

Thank you for providing us with your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

Reviewed 13 July 2015 via mobile

We stayed at the Best Western Grant Park for my son's Columbia College of Chicago new student orientation. Ask for the Columbia College Rate! It's well worth the discount if you are a Columbia College parent. We arrived about 30 minutes before check in and our room was ready. The outside of the hotel shows its age, as well as...

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Helpful?
Thank Jhjani
Octavio G, Front Office Manager at BEST WESTERN Grant Park Hotel, responded to this review

Thank you for sharing your feedback with us regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. There is nothing...

Harrogate, United Kingdom
Reviewed 12 July 2015

I don't think I have seen a hotel that when visited looks less like its website page. The website page is bright and welcoming, the hotel itself is not The entrance lobby, lifts and communal corridors are drab. The staff were helpful and the rooms were clean. The place was noisy - I went to answer my door at 7am...

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1Thank Paul A
Octavio G, Front Office Manager at BEST WESTERN Grant Park Hotel, responded to this review

Thank you for your feedback regarding your recent stay at our property. Our guest feedback is what helps us improve which we have listened and have work close with management which we are excited to share we are currently renovating. As we have started with the rooms which will deliver a new and modern look, and continue with the public...

Welling, United Kingdom
Reviewed 11 July 2015

it was a bit like fawlty towers with so whatever wasn't broken in the room, became broken in our 2 night stay. Even the lettering on the outside of the building was like an old cinema features listing. Location is good but that's it. Had breakfast in the onsite restaurant which was OK.

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Thank hammeretteWelling
Octavio G, Front Office Manager at BEST WESTERN Grant Park Hotel, responded to this review

I would like to thank you for staying with us and for sharing your feedback . On behalf of the entire team we apologize for any inconvenience during your stay with us. I can assure you this is not normal practice and can assure we can deliver a great and comfortable stay. We are currently in the process of renovating...

Montreal, Canada
Reviewed 10 July 2015

For a Best Western it is really sub par. The entire hotel should be renovated. The bathroom is tiny. I guess the floor are infested with bugs. Our door would wake up the entire floor on closing. Not all the lights were working, but the bulbs were changed when we complained. The TV channel listing is available at the front...

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1Thank Jean-Claude A
Octavio G, Front Office Manager at BEST WESTERN Grant Park Hotel, responded to this review

Thank you for sharing your feedback with us, as our guest feedback is what helps us improve and assure to deliver great expectations to each of our valued guest in the future. As we have heard and listened to each of our guest and worked together with management, we are excited to share that soon there will be a new...

Porto Alegre, Brazil
Reviewed 8 July 2015

We stayed three days to visit Chicago. The hotel is in a great location, and has easy access thru bus, "L" train or taxi to downtown and the main Chcago atractions. The rooms are a bit old (the door of our room only would open or close after forcing it) but is clean and well iluminated. The hotel does not...

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1Thank mvheine
Octavio G, Front Office Manager at BEST WESTERN Grant Park Hotel, responded to this review

I appreciate your feedback, your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We are currently renovating which there has been many great things in progress and soon...

Minneapolis, Minnesota
Reviewed 8 July 2015

I just stayed here for one night. It was not bad, I got some good sleep but the carpet and the room were just okay not 3 or 4 star. I did get a very cheap booking so I was happy and I believe given the location, it was a good hotel for the price. The only reason I am...

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1Thank Ashbirla
Octavio G, Front Office Manager at BEST WESTERN Grant Park Hotel, responded to this review

Thank you for taking the time to share your feedback with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations, each of our valued guest satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests...

Jacksonville, Florida
Reviewed 7 July 2015

Let me start by saying that this hotel is in an ok spot. It is very convenient to State Street, the L and buses. However this hotel is not what I would consider a premium hotel. It was priced way outside what it should have cost. Although everything was clean, it was outdated. Their coffee bar and café was the...

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1Thank David M
Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review

Thank you for the review, It is unfortunate to read that you where disappointed during your stay with us. We are pursuing the enhancement of the Hotel, already reflected in our newly renovated bathroom's, and amenities upgrade. We offer an ultra-convenient location that's close to attractions and we are the closest hotel from Museum Campus and near Navy Pier as...

Springfield, Illinois, United States
Reviewed 7 July 2015

We stayed at this hotel during the weekend of the 4th. Not only did they graciously accommodate an early check-in, the staff were friendly and helpful in spite of the crush of holiday travelers and folks in town for the Cubs, Sox and Dead. Yes, going out to the parking garage to get to the elevator for the second floor...

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1Thank Springfield_Resident
Mauricio M, General Manager at BEST WESTERN Grant Park Hotel, responded to this review

Thank you for sharing, We are delighted that you enjoyed the location of the Hotel; the cleanliness of the rooms; the friendly and genuine service from the staff. We look forward to welcome you back in the near future. Have a magnificent day.

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to one of the most fascinating, culturally rich cities in America where you can discover everything the city has to offer from your convenient Chicago hotel. A superb location and competitive price isn't mutually exclusive. When you stay at this comfortable Chicago hotel, you're within walking distance to Museum Campus where Shedd Aquarium, Alder Planetarium, Field Museum and Soldier Field await. You're also right across from Grant Park where the Taste of Chicago, Lollapalooza and other exciting music events happen. Maybe picking up some keepsakes or high fashion is more your speed - and you're in luck. Just one mile away is the famous shopping district Magnificent Mile, and 1/2 mile away is Navy Pier. In town for a special event? McCormick Place Convention Center is also just one mile away - close enough to enjoy a leisurely stroll in the neighborhood or a quick cab ride away. A fantastic location isn't the only thing waiting for guests. These private, deluxe rooms feature spacious living, divine beds, and free Wi-Fi so you're always connected. Consider your downtown Chicago hotel your official home away from home. Everything you need is right here, complete with friendly staff to ensure your stay is fabulous. Don't miss out on our full American breakfast. The most important meal of the day is located in our full service restaurant, so indulge yourself. Enjoy platefuls of sizzling hot eggs and waffles. Delectable sides of flaky pastries and fresh fruits are sublime. Of course, there's an assortment of hot and cold cereals and yogurt, too. Complete the meal with premium 100% Lavazza coffee. Whether you're in town for business or pleasure, we've got you covered. It's all about location (and of course affordability), so there's no need to look any further than this Chicago hotel. All the perks of the city are right at your doorstep. Book your next stay at the BEST WESTERN Grant Park Hotel and know that you (and your travel plans) are in good hands! Enjoy your stay. Please be aware our hotel pool is closed for renovations until further notice. In addition lobby and exterior renovation are currently in progress. We apologize for the inconvenience. ... more   less 

Additional Information about BEST WESTERN Grant Park Hotel

Address: 1100 South Michigan Avenue, Chicago, IL 60605
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: €110 - €302 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Grant Park Hotel 2.5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Best Western Chicago
Chicago Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Grant Park Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN Grant Park Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd number rooms have view of Michigan Lake”
mariejackson, 26 Apr 2017 | Read review
“best view of the city”
M3768YOchristophers, 4 Feb 2017 | Read review
“Rooms facing the side street are noisy. I was told it wasn't as bad on the other side.”
dandR6726HL, 28 Oct 2016 | Read review
“not facing the lake !”
ElizabethF761, 23 Oct 2016 | Read review
“Be certain to ask if the room they are assigning is fully renovated. Ask for a room on the south side of the hotel.”
217roberte, 17 Oct 2016 | Read review
5 of 5