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Swissotel Chicago

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Traveller (1254)
Room & Suite (826)
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Overview
  • Excellent54%
  • Very good29%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“palm restaurant”(143 reviews)
“navy pier”(673 reviews)
“the river”(405 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Swissotel Chicago
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Offers from Swissotel Chicago
Offers & Announcements: Stay Longer, Save More!
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Reviews (4,788)
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4,522 results
Traveller rating
2,375
1,273
485
229
160
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2,375
1,273
485
229
160
Show reviews that mention
All reviewspalm restaurantnavy pierthe rivercorner roommillennium parklobby barmichigan avefitness centerper daybusiness tripbeautiful hotelthe magnificent mileking bedvalet parkingthe loopmag milekeenan
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1,181 - 1,185 of 4,522 reviews
Reviewed 15 October 2016 via mobile

Completely incompetent and not a bit interested in providing a hospitable environment. I've been coming to Chicago for over 40 years for an annual conference and I've never experienced anything like this. There are so many negatives I could say about this place (smelly pillows...More

Thank myredjeep
Response from Brittany R, Manager at Swissotel ChicagoResponded 31 October 2016

Dear myredjeep, I would like to take this opportunity to apologize for the lack of experience you received while staying at our hotel. I would appreciate the opportunity to learn more about your stay and how we could have left you with better feelings. Should...More

Reviewed 14 October 2016

This was a delightful stay. Wait staff accommodated dietary needs. Room was clean, fresh, and quiet. View was wonderful from a corner room. Wish I could have spent more time! Bathtub was simple, but shower was nice!More

Review collected in partnership with Swissotel Hotels & Resorts
Thank 903rebeccalc
Response from Brittany R, Manager at Swissotel ChicagoResponded 31 October 2016

Dear 903rebeccalc, Thank you for sharing your wonderful comments on your most recent stay at our hotel. It is aways so wonderful to hear comments from guests who enjoy their stay. We look forward to welcoming you back in the future, perhaps for a little...More

Reviewed 14 October 2016

I stayed at this hotel because i was in town running the marathon. I picked it based on other reviews and the location. It was walking distance to the start and finish line at the park. I was not disappointed. Huge hotel, very clean and...More

Review collected in partnership with Swissotel Hotels & Resorts
Thank karenlQ8539VC
Response from Brittany R, Manager at Swissotel ChicagoResponded 31 October 2016

Dear karenIQ8539VC, Thank you for taking the time to review our hotel on this forum. I am delighted to hear you found our accommodations suitable for your marathon weekend. Thank you for choosing to stay with us and congratulations on your race! Best, Brittany R...More

Reviewed 13 October 2016

Hotel room bathroom everything was lovely except for the beginning with their rude check in guy. He was obnoxious and the start of our amazing weekend. Had I gone off of his attitude I would've expected the place to be awful but nope it was...More

Review collected in partnership with Swissotel Hotels & Resorts
Thank 670brittanya
Response from Brittany R, Manager at Swissotel ChicagoResponded 31 October 2016

Dear 670brittanya, I would like to take this opportunity to apologize for the poor service you received while being checked in to our hotel. I can assure you this is not the quality of service we strive to deliver to our guests. Your comments have...More

Reviewed 13 October 2016

We drove to Chicago at the end of September to take in a concert at the Oriental Theatre. The Swissotel was one of the better rated hotels in close proximity to the Oriental Theatre. Through TripAdvisor, a very competitive rate was offered by Expedia for...More

Thank Jim F
Response from Brittany R, Manager at Swissotel ChicagoResponded 31 October 2016

Dear Jim F, Thank you for taking this opportunity to share with us in detail your most recent experience at Swissotel Chicago. Although it is wonderful to hear that you overall enjoyed your stay, I would like to apologize for the frustrations you had regarding...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$182 - US$468 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#55 Family Hotel in Chicago
#57 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$182 - US$468 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#55 Family Hotel in Chicago
#57 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1254)
Room & Suite (826)
Dining (74)
Pool & Beach (33)
Amenities (68)
Business Centre & Event Rooms (6)
Family and Play Areas (1)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
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Sarge S
14 April 2018|
Answer
Response from MichalTolman | Reviewed this property |
I don’t know if they allow dogs. They don’t have a grass. This is a hotel in the middle of the city. I also don’t know if they have suites on the lower floors. You should call them about you and your dog.
-1
Votes
Adcast
10 April 2018|
AnswerShow all 4 answers
Response from mmfred | Reviewed this property |
We just stayed recently. We were in the 19th floor and room was renovated. We were happy with our stay. Don’t know about the pool area, it was winter. Definitely a good location.
1
Vote
Yuki H
5 March 2018|
AnswerShow all 2 answers
Response from Linda C | Reviewed this property |
If your room is not ready, they will hold your luggage. Most times, rooms are ready by 1pm.
1
Vote
Room Tips
"1902 had a lovely view"
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"If you can afford to stay in one of the wrap around suites, do it."
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"avoid under construction areas/floors"
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"Corner room is worth the extra $$"
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