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Swissotel Chicago

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Traveller (1254)
Room & Suite (826)
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Overview
  • Excellent54%
  • Very good29%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“palm restaurant”(143 reviews)
“navy pier”(673 reviews)
“the river”(405 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Swissotel Chicago
Offers & Announcements: Stay Longer, Save More!
Offers from Swissotel Chicago
Offers & Announcements: Stay Longer, Save More!
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Reviews (4,794)
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1,274
485
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2,378
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Show reviews that mention
All reviewspalm restaurantnavy pierthe rivercorner roommillennium parklobby barmichigan avefitness centerper daybusiness tripbeautiful hotelthe magnificent mileking bedvalet parkingthe loopmag milekeenan
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1,121 - 1,125 of 4,527 reviews
Reviewed 23 November 2016

Thank you for such a beautiful location! Everyone we encountered during our business trip was kind, courteous and knowledgeable. Michael Y. in the coffee/lobby bar area made the most amazing Bombay Chai for me during my stay. He is always quick, even when I am...More

Thank Sugarpie99
Response from Brittany R, Manager at Swissotel ChicagoResponded 30 November 2016

Dear Sugarpie99, It was so wonderful to read your review! Thank you for taking the time to share with us your experience. It is so great your found our staff, especially Michael and Nick, so helpful. We look forward to welcoming you back in the...More

Reviewed 21 November 2016

Amazing stay. Could not ask for better service. From every employee I came in contact with, they were friendly, helpful and respectful. I could see the Navy Pier from my hotel room. What a beautiful sight. Perfect for business or vacation.More

Review collected in partnership with Swissotel Hotels & Resorts
Thank Karen W
Response from Brittany R, Manager at Swissotel ChicagoResponded 30 November 2016

Dear Karen W, Thank you for taking the time to share your wonderful feedback on your most recent stay at Swissotel Chicago. It was great to hear our levels of service exceeded your standards and you found our staff enjoyable to interact with! We look...More

Reviewed 21 November 2016

Rude and embarrassing service in front of clients: the Spa is not a Spa at all! No robes, slippers, water, candles, music, relaxation-worst spa experience of my life. The bar staff and its manager are not trained in the hospitality industry, they were ignorant and...More

Review collected in partnership with Swissotel Hotels & Resorts
Thank marymY5282TP
Response from Brittany R, Manager at Swissotel ChicagoResponded 29 November 2016

Dear marymY5282TP, We appreciate you bringing your clients to our bar. We aim to provide a positive and safe environment for all of our guests. Therefore, we encourage our staff and managers to stop alcoholic beverage service to guests when necessary, as according to our...More

Reviewed 20 November 2016

The Swissotel has a wonderful staff to go along with great rooms which have a fantastic view of Chicago. The location allows us to experience magnificent shopping as well as a convenient walk to theatre district.More

Thank smhanball
Response from Brittany R, Manager at Swissotel ChicagoResponded 30 November 2016

Dear smhanball, Thank you for the wonderful comments about our staff and guest rooms. We appreciate you taking the time to share with us on this forum. Everyone at the Swissotel Chicago look forward to welcoming you back in the near future. Best, Brittany R...More

Reviewed 20 November 2016

I'm just going to cut to the cash with this review. THE GOOD -Killer room design. Large and very comfortable -Decent food onsite. This is a plus -Front desk manager was very nice and accommodating THE BAD -They change their rates a ton. The day...More

Thank iscreenwriter
Response from Brittany R, Manager at Swissotel ChicagoResponded 30 November 2016

Dear iscreenwriter, Thank you for your candid review and sharing with us your experience while at Swissotel Chicago. Although it is wonderful to hear you enjoyed our hotel design and large, comfortable rooms, I would like to take this opportunity to address the issues you...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Children Activities (Kid / Family Friendly)
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$181 - US$472 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#55 Family Hotel in Chicago
#57 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$181 - US$472 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#55 Family Hotel in Chicago
#57 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1254)
Room & Suite (826)
Dining (74)
Pool & Beach (33)
Amenities (68)
Business Centre & Event Rooms (6)
Family and Play Areas (1)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
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Sarge S
14 April 2018|
Answer
Response from MichalTolman | Reviewed this property |
I don’t know if they allow dogs. They don’t have a grass. This is a hotel in the middle of the city. I also don’t know if they have suites on the lower floors. You should call them about you and your dog.
-1
Votes
Adcast
10 April 2018|
AnswerShow all 4 answers
Response from mmfred | Reviewed this property |
We just stayed recently. We were in the 19th floor and room was renovated. We were happy with our stay. Don’t know about the pool area, it was winter. Definitely a good location.
1
Vote
Yuki H
5 March 2018|
AnswerShow all 2 answers
Response from Linda C | Reviewed this property |
If your room is not ready, they will hold your luggage. Most times, rooms are ready by 1pm.
1
Vote
Room Tips
"views of lake or river"
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"1902 had a lovely view"
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"If you can afford to stay in one of the wrap around suites, do it."
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"avoid under construction areas/floors"
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