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Swissotel Chicago

travelup.comUS$337*
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#60 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$337*
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Swissotel Chicago
Swissotel Chicago
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3,828 Reviews from our TripAdvisor Community

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Showing 3,610: English reviews
Reviewed 30 June 2015 via mobile

Stayed for a conference and thought it was okay. The room smelled old. I did not get regular coffee upon arrival but they quickly remedied that for me as well as promptly fixed my refrigerator. I was charged to order giardannos pizza and then had to go down stairs and outside to retrieve it....which meant I had to put decent...

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Helpful?
Thank Ksuhrs
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Thank you for staying with us during your resent conference. Unfortunately, for security reasons, we don't allow food delivery beyond the lobby level. We hope this wasn't too much of an inconvenience. We hope to see you again soon. Regards, Patrick Cook Director of Sales & Marketing Patrick.cook@swissotel.com

Dallas, Texas
Reviewed 30 June 2015

My husband and I came to Chicago for a wedding - the venue was at the Swissotel. What a beautiful setting. The rooms were very nice - awesome views and wonderful staff. Will definitely go back! Perfect

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank O2609QEdonnaw
PKCook, Director of Sales at Swissotel Chicago, responded to this review

We're glad you enjoyed your Chicago weekend. Please let us know when you plan on returning and how we can your next stay even more comfortable. Regards, Patrick Cook Director of Sales & Marketing Patrick.cook@swissotel.com

Denver, Colorado
Reviewed 30 June 2015

Stayed there for couple of nights. The location and view from our room were great. The room was big, stylish and comfortable. The staff were friendly. I didn't like the fact that they charge for Wi-Fi. The fitness center and the coffee shop in the lobby were very good. Overall we enjoyed the stay.

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Helpful?
Thank Espi52
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you for your feedback. When you return, please ask for information on our free loyalty program, the benefits of which include complimentary Wi-Fi. Hope to see you again soon. Regards, Patrick Cook Director of Sales & Marketing Patrick.cook@swissotel.com

Missouri
Reviewed 29 June 2015 via mobile

My husband and I completely enjoyed our stay at this property. Our four night stay included time in our room due to rain, but the view of the river and Lake Michigan was spectacular! I liked the very spacious fitness center, including treadmills, eliptical and complete circuit of weights and machines. The area was spotless with plenty of towels, nice...

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Helpful?
Thank Kathy S
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you very much for your recent stay. We will pass along your feedback on Eric and Yvonne. Please let us know if there is anything we can do to make your next stay even better. Best regards, Patrick Cook Director of Sales & Marketing Patrick.cook@swissotel.com

Chicago, Illinois
Reviewed 29 June 2015

My husband and I stayed here for our anniversary. We selected a Corner King room, with the view of both the river and the lake. When we entered the room, we immediately saw the view of Lake Michigan and Navy Pier through a large window, and I said, "Oh my God!" Then I turned to the left, and exclaimed several...

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Helpful?
Thank purplehatartist
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you for spending your anniversary night with us. We hope to see you again next year...or sooner. Best regards, Patrick Cook Director of Sales & Marketing Patrick.cook@swissotel.com

Keene, New Hampshire
Reviewed 29 June 2015

I was hoping for more theme than just having conference rooms named after Swiss cities. The only thing that reminded me of Switzerland was that the shower door didn't close properly so the water ran all over the floor (very common in Swiss hotels). The room was spacious and clean, bed was ok. The air conditioning control was tied to...

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Helpful?
Thank LDWG
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, We hope you had the chance to consider our Vitality program - morning walks/jogs, afternoon spin and boot camp sessions with our personal trainer. Guests are welcome to join our staff in this program, which is inspired by our Swissôtel partners in Europe. Thank you for your stay. We hope you choose to return soon. Regards, Patrick Cook...

New Orleans, Louisiana
Reviewed 29 June 2015

We were on the 35th floor and had a beautiful view of the river, the lake, and Navy Pier. King bed was wonderfully soft and luxurious. The bathroom was large and spotlessly clean with a great soaking tub. Great customer service. Should have had free wifi.

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Helpful?
Thank roxanne207
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you for your feedback. We are very fortunate to have "forever views" of the city, due to our design and location. We are so glad you enjoyed your stay. On your next visit, we hope you enroll in our loyalty program, the benefits of which are free Wi-Fi. Regards, Patrick Cook Director of Sales & Marketing Patrick.cook@swissotel.com

Odenton
Reviewed 29 June 2015

I just can't get over the fact that if you select the "environmental day; every day", which means you won't have your room cleaned, that the refuse to give you additional k-cups for coffee in your room. Seriously.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank msX4311DA
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you for your recent stay and your feedback. We are looking into the coffee and why yours wasn't replaced. We trust the remainder of your stay was enjoyable. Regards, Patrick Cook Director of Sales & Marketing Patrick.cook@swissotel.com

Reviewed 29 June 2015 via mobile

LOVED IT! Celebrated my boyfriend 50th birthday! Got an upgrade to a king! Will definitely stay again! Great staff! Great view! Easy access to riverwalk! Very nice size rooms, comfortable bed, and pillows! Modern decor! Great atmosphere! Right by navy pier! 5*****

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Helpful?
Thank Cyrisse P
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Congratulations on your boyfriend's 50th! We're glad we could be part of this special celebration. See you again soon. Regards, Patrick Cook Director of Sales & Marketing Patrick.cook@swissotel.com

Naperville, Illinois
Reviewed 27 June 2015 via mobile

We're staying in a suite on the 40th floor, which isn't inexpensive, but I wanted a special night. The rooms are large and have beautiful views of the city, the river and lake. However the safe doesn't work, and it's very old. Maintenance arrived, then said he'd return in five minutes. It's now been ten minutes. He's delaying us from...

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1Thank MD060703
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, We are very sorry that your room was less than perfect. We rust that engineering fixed your safe and Housekeeping corrected the imperfections. We're glad you enjoyed the view and trust you were able to get out and take in the sights of the city. Please let us know when you are planning to return. We would appreciate...

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07/05/2017 08/05/2017
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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 E Wacker Dr, Chicago, IL 60601-5282
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: €172 - €447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#21 Spa Hotel in Chicago
#37 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
29 questions
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Questions? Get answers from Swissotel Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid rooms ending in 01 as that is next to the elevator, or bring ear plugs.”
froglag, 18 Apr 2017 | Read review
“Lake view high floor rooms are the best”
Q8788MVwalterb, 16 Apr 2017 | Read review
“Plan to spend between $65-$100 for parking alone”
GeminiLady82, 12 Apr 2017 | Read review
“Room 3202 beautiful view of Navy Pier”
  • Separate tub
  • Spacious bathroom
  • The Navy Pier is out there
  • Separate shower
  • Spacious room
kkrezz, 10 Apr 2017 | Read review
“Get one with a view of the river! Navy Pier or Skyscrapers, both are good from this location.”
, 10 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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