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Swissotel Chicago

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#66 of 186 Hotels in Chicago
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Swissotel Chicago
Swissotel Chicago
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3,723 Reviews from our TripAdvisor Community

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Showing 3,508: English reviews
Dubuque, Iowa
Reviewed 8 May 2015

I have been staying at the Swiss for years, and although it has slightly dropped since being sold to a Japanese firm, it is still a very good hotel to stay at. The views are still great, but were even better before many of the new buildings began to be built around the area. The view of the lake or...

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Helpful?
Thank Austin W
PKCook, General Manager at Swissotel Chicago, responded to this review

Thank you for your recent stay. Host Hotels & Resorts has proudly owned the Swissotel Chicago for many years, and FRHI (Fairmont, Raffles, Swissotels) has operated the hotel since 2012. The neighborhood has certainly grown up around us, and is as vibrant and exciting as it's ever been. In spite of new construction, our views havs remained perfect, due to...

Reviewed 8 May 2015 via mobile

I checked into the Swissotel for two night for a business meeting. Check in was easy and friendly. The elevators are a bit different in that you punch your floor number in and there are no buttons on the inside which is a nice touch. Room was clean and well appointed. I found the staff to be courteous. The fitness...

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Helpful?
Thank Bart F
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Bart, Thank you for your feedback, and also for your recommendation for our future guests. We hope to see you at Swissotel again soon! Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Chicago, Illinois
Reviewed 7 May 2015

My friends and I stayed here and had an amazing view of the city and the new ice skating rink. The beds were so comfy and the room was spacious. Even the bathroom was fancy. But, we had to take a taxis to most of the restaurants/bars.

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Helpful?
Thank Alexandra H
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Alexandra, We're so glad to hear that you enjoyed the view of Maggie Daley Park, and that you found your accommodations to be spacious and comfortable. Thank you for staying at Swissotel Chicago. Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Chicago, Illinois
Reviewed 6 May 2015

Comfy rooms, amazing views. The pool could use some updating, but hey, at least they have one! Central location to sightseeing. A lovely lounge for drinks and relaxing, also with great views of the architecture and landscape around it. Worth a stay!

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1Thank HillarySM
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Hillary, We're glad to hear that you enjoyed the location, as well as your guest room and views. We hope to see you again soon! Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

London, United Kingdom
Reviewed 6 May 2015

My usual hotel when staying with work had refurbishments but I will now be sad to return there!! Fab location, huge rooms with massive windows with amazing views of the river and architecture!! The staff where friendly and the room was spotless!! Would recommend!!

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Helpful?
Thank bearosepolly
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear guest, Thank you for your kind review, and for your compliments to our staff! Our guests often tell us that the view from their room is the best part of their stay, and we're happy to know that they lived up to your expectations as well. Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

East Lansing, Michigan
Reviewed 3 May 2015

very clean and nice hotel reserved the premium king corner room wall to wall windows with a spectaular view of the lake! we could see navy pier from our window.Within walking distance of Michigan Avenue.

Review collected in partnership with Swissotel Hotels & Resorts
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Thank Barb L
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Barb, We're happy to hear you enjoyed your view of Lake Michigan and Navy Pier, and that you were able to take advantage of our location! Thank you for staying with us, and for leaving us your 5-star review. Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Pittsburgh
Reviewed 2 May 2015

I've stayed here a couple of times, for a visit to University of Chicago, and for a couple of downtown conferences. It is convenient, attractive, well-maintained and reasonably priced as a downtown hotel.

Review collected in partnership with Swissotel Hotels & Resorts
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Thank Brian J
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Brian, We're glad you were able to stay with us on your visit to Chicago, and that you were happy with your experience at our hotel. We hope you will choose to stay with us again on your next trip to Chicago! Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

Key West, Florida
Reviewed 2 May 2015

Stayed one night at the Swissotel in a corner room. The views out the window were so great I hated to close the blinds that night. The room was very comfortable and had lots of open space. Not your typical hotel room!

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Thank Phyllis C
Stella S, Front Office Manager at Swissotel Chicago, responded to this review

Dear Phyllis, Thank you for leaving us your review. Our guests often tell us that they enjoy the view from their rooms, especially in the Corner King rooms. We hope to see you again on your next trip to Chicago. Warm regards, Stella Smaragdis, Front Office Manager Swissôtel Chicago (312) 268-8255

New York City
Reviewed 1 May 2015 via mobile

Attended a business conference there for 2 nights. Overall hotel is not impressive. Tired carpeting throughout. Conference rooms are small and in basement. AV help was slow not always working. Bed sheets, mattress and pillows are old or of poor quality. Can't open windows in bedroom. On good side: food was decent, staff was friendly, bathroom and room were a...

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Thank rdkflk
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Dear Guest, Thank you for your feedback and your recent stay. We will certainly work hard to correct the challenges you had and ask that you contact us with your room number so we can address the bedding. We provide only high quality Swissotel features and will ensure what was provided in your room meets our standards. Thank you again...

Muncie, Indiana
Reviewed 30 April 2015

The hotel was nicely located in Downtown Chicago and also close to Navy Pier. There was plent of shopping, places to eat, and entertainment nearby. The staff was friendly and helpful. We upgraded our room to a king with a city view. It was well worth the upgrade for the bed and the view. The Keurig in the room was...

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Thank howic304
PKCook, Director of Sales at Swissotel Chicago, responded to this review

Thank you very much for your feedback. It appears you made the short trip from Indiana to enjoy the city. We're glad you chose us for your family trip. If we can do anything else for you on your next visit, please let us know. Regards, Patrick Cook Director of Sales & Marketing patrick.cook@swissotel.com

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Staying in Downtown / The Loop

Neighbourhood Profile
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 

Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Region: United States > Illinois > Chicago > Downtown / The Loop
Price Range: €136 - €402 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Reservation Options:
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel
Hotel Style:
#6 Green Hotel in Chicago
#22 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Chicago staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a city view”
 of 5 bubbles lakeyaj2016, 22 Feb 2017 | Read review
“Get a higher river side or lake view floor.”
 of 5 bubbles lecarlinc2017, 21 Feb 2017 | Read review
“The Corner Life Style Suite has Amazing Views”
 of 5 bubbles ibelieve2denise, 21 Feb 2017 | Read review
“Because of the traingular shape, two thirds of the rooms offer views of the lake on the higher floors.”
 of 5 bubbles wiertrvl, 20 Feb 2017 | Read review
“call the front desk”
 of 5 bubbles janecS1001XO, 19 Feb 2017 | Read review
5 of 5