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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
My husband and I loved our stay at Swissotel. It was very quiet, clean, comfortable, and centrally located. We went to the Hyatt (next door) to retrieve our morning coffee and breakfast from Starbucks. We found this to be a very centrally located hotel and...More
I was able to get a good deal at the Swissotel on New Years Eve. The hotel is setup as a modern luxury hotel with a good central Chicago location. Rooms are big, nice mattress and bathroom is swanky. As you would expect its clean,...More
1 Thank JilliansDad
Response from Brittany R, Manager at Swissotel ChicagoResponded 4 weeks ago
Dear JilliansDad,
Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your room and our location. We believe it is perfect for any occasion and especially during the wintertime like you did on New...More
Arriving late for a one-day weekend getaway, we were met by the front desk clerk (Keenan). He was easily the best staff member I have ever worked with. He was extremely attentive to our needs, effectively defining the gold standard of customer service. I would...More
I usually spend a great deal of time selecting a unique and fun hotel when staying in Chicago and this was no exception (other than I didn't actually select it!) This lovely hotel was on the shuttle line for a library conference so I wasn't...More
Great hotel on Wacker, easy to get to Millennium Park, Navy Pier, restaurants. Room was stylish and clean, bed very comfortable. View was outstanding - thanks Demetrie!
Parking a bit pricey, but lower cost options are available nearby - check it out. Also attended a...More
Review collected in partnership with swissotel.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Concierge
Banquet Room
Conference Facilities
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$190 - US$488 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#6 Green Hotel in Chicago
#20 Spa Hotel in Chicago
#37 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#57 Business Hotel in Chicago
#67 Family Hotel in Chicago
Room types
Suites ,
Non-Smoking Rooms ,
Family Rooms
Number of rooms
661
Reservation Options
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Often visitors' first stop in Chicago, The Loop is a good starting point to sample the city's energy and flavor. This central business district boasts Michelin-rated restaurants, upscale hotels, premier shopping, and enough arresting architecture to keep your camera busy for hours. You won’t find too many photo galleries of downtown Chicago without a shot of Millennium Park and Cloud Gate (“The Bean”), one of
...More
the most iconic landmarks in the city. A stunning skyline coupled with cultural attractions like the Art Institute of Chicago present a Downtown where work and play peacefully coexist.
Do the elevators require a key? Also, Are there in-room safes?
19 April 2017|
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Response from Obeddie H | Property representative |
Thank you for inquiring in advance. Our elevators do not require a key and work very similar to traditional elevators. All of our rooms are equipped with in-room safes. Should you need any additional information, we're happy... More
Thank you for inquiring in advance. Our elevators do not require a key and work very similar to traditional elevators. All of our rooms are equipped with in-room safes. Should you need any additional information, we're happy to answer all of your questions.
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Mary L
Do you really have to pay extra for internet service? And pay extra for a late check out?
I do not like that considering you can stay at a variety of hotels, like almost all of them, where you do not have to pay for those 2 things
14 April 2017|
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Response from Obeddie H | Property representative |
Thank you for choosing Swissôtel Chicago. Similar to many hotels in downtown Chicago, there is a minimum charge for high speed internet access. One of the many benefits of our loyalty program, which is free to join, is... More
Thank you for choosing Swissôtel Chicago. Similar to many hotels in downtown Chicago, there is a minimum charge for high speed internet access. One of the many benefits of our loyalty program, which is free to join, is complimentary internet access. Feel free to enroll into the Swissôtel Circle program on our home page. In reference to the late check-out, the additional cost is directly related to ensuring that every guests will have access to their rooms by the guaranteed check-in time. For example, on extremely busy days, a late check out may not be available. Upon check-in, is the best opportunity to discuss a possibility of a late check-out. We hope that you decide to stay with us as you will not only enjoy exceptional customer service but also one of the most memorable views of the city of Chicago. We look forward to welcoming you to Swissôtel Chicago.
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Jen W
Is the fitness center nice? What kind of treadmills does it have?
27 February 2017|
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Response from Obeddie H | Property representative |
Hi Jen,
Our fitness center is located on the 42nd Floor of the hotel so you will have great views during your workout. We have Precor fitness equipment including treadmills, free weights, a lap pool, jacuzzi and a dry... More
Hi Jen,
Our fitness center is located on the 42nd Floor of the hotel so you will have great views during your workout. We have Precor fitness equipment including treadmills, free weights, a lap pool, jacuzzi and a dry sauna. During your stay, please remember to sign-up with our Concierge for our Vitality runs and boot camps. We look forward to your stay!
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