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The Ritz-Carlton, Chicago

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#32 of 186 Hotels in Chicago
Certificate of Excellence
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The Ritz-Carlton, Chicago
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2,095 Reviews from our TripAdvisor Community

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Showing 2,036: English reviews
Southington, Connecticut
Reviewed 11 May 2015

The staff here is top-notch. I want to single out two ladies in particular, Maggie and Rosa. Maggie is a wonderful ambassador for the hotel - always with a smile and friendly no matter the day or the hour. Give this girl a raise or promotion! Rosa worked quickly to resolve a surprise at check-in. My stay should have been...

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Helpful?
Thank Hoosier85
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Hoosir85, Thank you for sharing your recent experience with us on TripAdvisor. We truly appreciate your feedback as we are always looking for ways to improve and grow. Thank you for your kind words regarding Maggie and Rosa, please be assured I have shared your comments with our team! Please feel free to contact me directly if you would...

athens
Reviewed 11 May 2015

cant expect anything less from the ritz carlton! The best is when your expectations are fulfilled! Highly recommended! will come again, and again! Huge room, magnificent view, excellent service, great atmosphere! reminded me once again, why I love chicago!!!

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Thank stellios b
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Stellios B, I am thrilled that you enjoyed your recent stay at The Ritz Carlton Chicago! Thank you for your kind words and I am so glad that you had an enjoyable stay with us. I look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General...

Washington
Reviewed 9 May 2015

This property is the Ritz-Carlton hotel, yet managed by the Four Seasons hotels group. Both are luxury hotels and competitors. The branding is a bit confusing as this property mixes branding for its items throughout the room and property. Irregardless, it is a Four Seasons property and that means excellent customer service, quality and luxury. I have stayed in many...

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Helpful?
1Thank Heretix
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Heretix, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and I am thrilled that you thought our bed was the most comfortable bed you've ever slept on! We look forward to welcoming you back to the Ritz Carlton soon! Sincerely, Tom Segesta General Manager

Brookline, Massachusetts
Reviewed 9 May 2015 via mobile

Of note is that this isn't actually a ritz. It's a four seasons that pays for the ritz name. Regardless it is spectacular. It is in the perfect location to enjoy downtown Chicago and the accommodations are second to none. I cannot recommend this place enough.

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Thank Paul G
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Paul G, Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback and I am delighted that you enjoyed our downtown location! We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager

Dubuque, Iowa
Reviewed 8 May 2015

The Ritz is a beautiful hotel at the perfect location within the city. It is especially appealing to the kind of traveler who likes a hotel to be glamorous instead of professional. This is not to say the staff or service is bad, only that the décor reminds me more of a high end European hotel. Its the kind of...

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1Thank Austin W
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Austin W, Thank you for sharing your recent stay with us on TripAdvisor! We truly appreciate your feedback and I am delighted that you had an enjoyable stay with us. Please be assured we have shared your comments with our team. We look forward to welcoming you back to the Ritz Carlton the next time you are in the...

Scarsdale
Reviewed 6 May 2015

Great location in the heart of the loop. While the hotel is the expensive side the attentivemness of the staff and the comfort of the room make it all worth while. Staff is very friendly. Food is goog and the hotel offers great views of the city.

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Helpful?
Thank Paul K
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Paul K, Thank you for sharing your recent stay with us on TripAdvisor! I am delighted that you had an enjoyable stay with us and enjoyed our location in the heart of the city. We look forward to welcoming you back to the Ritz Carlton the next time you are in the Windy City! Sincerely, Tom Segesta General Manager

Milwaukee, Wisconsin, United States
Reviewed 6 May 2015

A corporate gala party brought me to the Chicago Ritz Carlton recently. One has a certain mental image of staying at the Ritz and I was not disappointed. Everything was first class, beginning valet parking, registration, location, room view overlooking Lake Michigan, upscale room, and food. If you want to treat yourself, this is the place.

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Thank Lynn M
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Lynn M, Thank you for sharing your recent experience with us on TripAdvisor! I am delighted that you had an enjoyable stay with us and felt we were first class from start to finish! I see that you gave us a 1 out of a possible 5 stars. This may have been an error, but please feel free to...

Johnstown, Ohio
Reviewed 4 May 2015

the hotel was lovely ,a wonderful staff and rosa was exceptional at her job.a good location for shopping and resturants.the room was nice with a good view of the lake.the bath room was very large and nice.

Review collected in partnership with this hotel
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Thank Clsdas
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Clsdas, Thank you for sharing your recent experience with us on TripAdvisor! I am delighted that you had an enjoyable stay with us and were able to experience some of the many nearby shops and restaurants! Please be assured I have shared your kind comments with Rosa and our team. We look forward to welcoming you back to the...

Bettendorf, Iowa
Reviewed 4 May 2015

We just returned from a wonderful bachelorette celebration in Chicago. The highlight of our r weekend was the exemplary service and attention to detail at the Ritz Carlton. Before we even arrived, Rosa called to confirm our arrival time and assure us that everything would be perfect when we got there. She went above and beyond, several times throughout the...

Review collected in partnership with this hotel
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Thank Steph B
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Steph B, Thank you for sharing your recent "Chicago Weekend" with us on TripAdvisor! I am delighted that you and your friends had a wonderful bachelorette celebration with us! Please be assured I have shared your kind comments with our team. We look forward to welcoming you back to the Ritz Carlton the next time you are in the...

Coralville
Reviewed 3 May 2015

Great location, beautiful hotel and wonderful hospitality! Guest rooms have views of both the city and the lake. I have stayed there many times for business, family visits to the city and special occassions..... it never disappoints.

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1Thank LIZAJANE333
ThomasSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review

Dear LIZAJANE333, Thank you for sharing your recent stay with us on TripAdvisor! I am thrilled that you had an enjoyable stay with us and delighted that your time at the Ritz Carlton never disappoints! We look forward to welcoming you back soon! Sincerely, Tom Segesta General Manager

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: €240 - €577 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Spa Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#23 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to get a room with a great view.”
 of 5 bubbles KimkellyMedley, 15 Jan 2017 | Read review
“Views are great on both sides - one is city, one is river - we had both and loved each - just personal preference”
 of 5 bubbles smomara, 13 Jan 2017 | Read review
“stay in a suite”
 of 5 bubbles jigisap, 3 Jan 2017 | Read review
“Rooms with a lake view are great”
 of 5 bubbles JRockford, 3 Jan 2017 | Read review
“City views”
 of 5 bubbles TruebritSingapore, 28 Dec 2016 | Read review
5 of 5