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The Ritz-Carlton, Chicago

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#30 of 188 Hotels in Chicago
Certificate of Excellence
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1,971 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Chicago
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Showing 1,913: English reviews
Naperville, Illinois
1 review
Reviewed 1 week ago via mobile

Daniela at the spa was amazing! She gave the the perfect facial right before my wedding day. My skin feels better and cleaner than ever. I will definitely be back for other treatments in the future. My fiancé also got his first massage and he loved it. We couldn't have had a better spa experience.

Helpful?
Thank mpokvitis
Chicago, Illinois
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 week ago

We had such an amazing stay at the Ritz Carlton Chicago for weekend getaway, parade, and downtown and didn’t want to leave Special thanks to Steven Novak, who helped with retrieving and returning our belongings after we checked out and were long gone. High class service from Steven he should train others as to how to deal with people. From... More 

Helpful?
1 Thank Mariusz S
KarlBudnik, Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Mariusz S. Thank you for your kind words! We are delighted to hear you enjoyed your stay and we look forward to welcoming you back! Warmest regards, Karl More 

Jackson, Wyoming
Level Contributor
94 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 week ago

I love this hotel & stay there every time we're in Chicago. The beds are so comfortable & the views are dazzling. It is also very quiet in the rooms. The bar & lounge area is beautiful. In the summer, the deck is incredible. The food there is great & you can't beat the impeccable service.

Helpful?
Thank freddiecat7
Ohio
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 1 week ago via mobile

OK, we spent a long weekend in Chicago, me and two of my adult kids. I splurged a bit and booked the Ritz. We only had 2 nights, might as well make them great, and boy did that happen! Check in was welcoming, concierge was AMAZING, above and beyond, thanks, Laurel Gray! Just awesome. The bellmen and doormen were awesome,... More 

Helpful?
1 Thank scorpio5
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear scorpio5, Thank you for posting such kinds remarks about your recent stay at The Ritz-Carlton, Chicago. We are pleased to hear your needs were met by our Ladies and Gentlemen, and I will share your kind words about our Concierges and Doormen with our Guest Service Team. We look forward to welcoming you back soon. Sincerely, Karl Budnik Hotel... More 

1 review
Reviewed 1 week ago

Club level lounge on 15th floor is newly renovated with excellent food, beverage, and service. Well worth the upgrade as the space is quite, relaxing with top shelf liquor and excellent selection of wine..

Helpful?
Thank Rob H
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Returning to the Ritz for our annual girls' weekend in Chicago should have been business as usual. We have continued to choose this property because of their exceptional customer service, beautiful spaces, and great location in the heart of Chicago on Michigan Avenue. After hearing that our beloved property had recently added a Club Lounge, we decided to try it.... More 

Helpful?
1 Thank Jennifer B
Kansas City, MO
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 1 week ago via mobile

We brought our family here to celebrate my wife's birthday. Our room was 2410. Great views The best part about the trip was the service we received while visiting the club level. Joseph Garcia and his staff treated us like Royalty. The club atmosphere was a nice place to unwind. The selection of food and cocktails were more than satisfying... More 

Helpful?
Thank Cayman1112
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Cayman1112, Thank you for taking the time to share your experience with us on TripAdvisor. We are delighted to hear that you were able to experience our all new Club Lounge and all it has to offer. We pride ourselves on our Gold Standard of Service, and we are pleased that you were able to experience this first hand... More 

1 review
Reviewed 1 week ago via mobile

The Ritz-Carlton is absolutely beautiful and Dan was very helpful and had amazing customer service. Our only problems where are the hotel keys and customer service from other employees. We went down to the main desk multiple times to get our keys reactivated because we are locked out of our room and a couple times the employees had attitudes. We... More 

Helpful?
Thank Jessica R
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Jessica R, Thank you for your review on TripAdvisor and your kind words about our property as well as our front office manager, Dan. I am disappointed to hear you didn’t receive our gold standard of service from all of our ladies and gentlemen, and I have passed along your comments to our front office team as we are... More 

Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago

Stayed there for a couple nights on a business trip. Loved the hotel , great views, clean rooms, the service was on point, and the food was amazing. The rooms are spacious. Will definitely visit again

Helpful?
Thank TheWorldTraveler2025
Greensboro, North Carolina
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago

I recently stayed at the Ritz for 3 nights for a business trip. From the first moment everything was exceptional. Spotlessly clean room with lovely views of the lake. I failed to pack several personal items and the front desk staff were quick to handle that for me. The fitness facility is one of the nicest hotel fitness centers. Great... More 

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
Thank Joan E
KarlBudnik, Hotel Manager at The Ritz-Carlton, Chicago, responded to this review

Dear Joan E, Thank you for sharing the details of your recent visit to our hotel on TripAdvisor. I am glad to hear you were able to enjoy our brand new fitness center as well as the convenience of our Magnificent Mile location. We look forward to welcoming you back to your home away from home soon. Sincerely, Karl Budnik... More 

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Staying in Magnificent Mile

Neighbourhood Profile
Magnificent Mile
Over 400 stores pack the concrete along Michigan Avenue, the eight-block stretch known as Magnificent Mile. This area between Oak Avenue and the Chicago River is more a shopping paradise than a full-out neighborhood. For prime upscale shopping, this is the place to go. It’s busy, energetic, and packed with shoppers. You'll also find hundreds of restaurants and dozens of hotels, all on the mid- to high-end scale. Some of the city’s most iconic buildings like the Wrigley Building, John Hancock Center and other architectural marvels define the magnificence of this neighborhood.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Price Range: €269 - €651 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton
Hotel Style:
#10 Business Hotel in Chicago
#12 Spa Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#22 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Chicago staff and other travellers.
11 questions
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Questions? Get answers from The Ritz-Carlton, Chicago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with Lake Michigan view would be suggested”
 of 5 bubbles JulideB, 1 Dec 2016 | Read review
“High floor and Club Level”
  • Lake view from room
 of 5 bubbles 162jasonb, 30 Nov 2016 | Read review
“Club Level is well worth the cost”
 of 5 bubbles nikalsirk, 29 Nov 2016 | Read review
“A room on one of the top floors will offer views of the water.”
 of 5 bubbles 360dannys, 28 Nov 2016 | Read review
“I like a view of the city especially at night.”
 of 5 bubbles freddiecat7, 22 Nov 2016 | Read review
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