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Palmer House A Hilton Hotel

9,541 reviews
#105 of 191 Hotels in Chicago
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Traveller (2585)
Room & Suite (987)
Dining (138)
Overview
  • Excellent41%
  • Very good33%
  • Average16%
  • Poor7%
  • Terrible3%
Travellers talk about
“executive level”(401 reviews)
“empire room”(147 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Palmer House A Hilton Hotel
Special Offer: Double Points, Every Stay
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,541)Write a Review
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364
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3,514
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364
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All reviewsexecutive levelempire roomlockwood restaurantbeautiful lobbybeautiful hotelart institutethe loopclassic hotelstreet levelmillennium parklobby bara hilton honors memberrooms are smallan older hotellarger roomdowntown chicagotwo double beds
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3,191 - 3,195 of 9,032 reviews
Reviewed 1 September 2015

Very nice rooms, great service! For being in downtown Chicago, it was very quiet in my room. Great heating/cooling system! Neat tablet with tools to show what there is to do around Chicago which was very helpful!

Review collected in partnership with Hilton Hotels & Resorts
Thank Carol H
Reviewed 1 September 2015 via mobile

In Chicago with adult family for a night. Great location across from Millennium Park, some of us were going to Wrigley Park so very convenient location to get on the Red Line, perfect. Walking distance to Art Institute which was also on the agenda. We...More

Thank bettyIllinois
Response from Ishawa S, Manager at Palmer House A Hilton HotelResponded 1 September 2015

Dear bettyIllinois, Thank you for explaining in detail what went wrong during your last experience with us. We are truly sorry that we did not give you the typical Palmer House experience that we pride ourselves on. The service and attention to detailed that you...More

Reviewed 1 September 2015 via mobile

A lot of the hotels in the area boast a sleek modern day ambiance. The Palmer House has a very different feel. Like you're in a premiere hotel from a century ago, it's like something you see out of a movie. See the pictures of...More

Thank Bwpritts
Response from Ishawa S, Manager at Palmer House A Hilton HotelResponded 1 September 2015

Dear Bwpritts, Thank you for the review from your recent stay and we couldn’t agree more that our bell staff is very friendly and eager to help. They are the first employees that welcome you to the hotel and they set the tone for your...More

Reviewed 31 August 2015 via mobile

We were in for a quick view of jewelry exhibit @ Driehaus museum, the Palmer House was perfect, similar to the period of the jewelry we wanted to see. The interior is beautiful, service was wonderful-through their services we quickly booked 2 tours. The rooms...More

Thank Laps2-0
Response from Ishawa S, Manager at Palmer House A Hilton HotelResponded 1 September 2015

“Great Stay” is the best title for a review that we could ask for. We are delighted that you had sure a wonderful stay and that you enjoyed the service and the beauty of the hotel. You will always be welcome as a valued guest...More

Reviewed 31 August 2015

Lovely historic hotel with amazing lobby. Had a room with two double beds, on a high floor (21). Room was huge and nicely appointed: comfortable beds, nice bedding and pillows, seating area with chairs, desk, TV. Bathroom was small, but that's not a big deal...More

Thank Jodi F
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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$123 - US$400 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#48 Family Hotel in Chicago
#63 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$123 - US$400 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#48 Family Hotel in Chicago
#63 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2585)
Room & Suite (987)
Dining (138)
Pool & Beach (65)
Amenities (52)
Business Centre & Event Rooms (40)
Family and Play Areas (2)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
Ask a question
LMHW
30 January 2018|
AnswerShow all 7 answers
Response from JoBelleChicago |
We’re here now and the Executive Club is terrible. I’ve experienced many clubs and this is by far the worst. The ‘evening appetizers’ were not appetizers but some horrible Chinese food. I mean awful orange chicken, a stir... More
1
Vote
Robert C
2 January 2018|
AnswerShow all 6 answers
Response from Ishawa S | Property representative |
Hello Robert C , I must say that I'm truly puzzled by your question for two reasons. I cant speak to other Executive floors that you have experienced and our employees are very friendly and personable. Please ask for... More
0
Votes
Lisa H
26 December 2017|
AnswerShow all 12 answers
Response from mbm5389 | Reviewed this property |
You can use valet parking that I think you reserve thru the Palmer House. We used SpotHero App to find public parking. Turned out it was the same garage as the valet uses. (124 S Wabash Ave). It is exclusive for Palmer... More
1
Vote
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Room Tips
"Go for the Executive Room"
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"If you can, stay on an executive floor"
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"Be a Hilton Honors member & use the app to select your room ahead of time."
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"Inside rooms are quiet with no street noise"
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