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About
#151 of 219 hotels in Chicago
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
"The Chicago Hotel the World Knows Best." The hip & historic Palmer House Hilton has a history of over 140 years and after a multi-million dollar renovation continues to thrive in the heart of the theatre and financial district, just steps from the Art Institute, Millennium Park and State Street shopping. This Chicago hotel features 130,000 sq. ft. of function space with over 77 meeting rooms, seven ballrooms and two exhibition halls. Lockwood Restaurant and Bar, located just off the lobby and Potter's Lounge, perfect for cocktails will enhance your experience.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid private parking nearby
Paid wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
287Restaurantswithin 0.5 km
108Attractionswithin 0.5 km
17 East Monroe Street, Chicago, IL 60603
Getting there
MonroeChicago L1 min
Adams/WabashChicago L2 min
Car HireSee all Chicago car hire
11418Reviews176Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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The main floor of the hotel is beautiful. It does give the sense of a busy ballroom, fancy restaurant, multi-purpuse, watch-don't-get-lost but beautiful. The rooms at the top floor where underwhelming. Not a bit of the grandiosity from the bottom floor reached the top. I have stayed in several hotels in Chicago, several areas, and by word-of-mouth I thought this would be my top experience. Howeverer, I will say that knowing that I was in a place with so much history did make me feel a little different, cozy, and the brownies did not hurt a bit.
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Unless your plans are set, make use of the concierge. They know their way around.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded today
Dear Marisol, It was a pleasure having you join us recently. We appreciate your kind words about our lovely main floor and the rich history of our beautiful building. We just celebrated our 151st anniversary last year! That said, we regret your disappointment with our accommodations. If you have any suggestions for ways we can improve, please feel free to reach out to us offline. Thank you for your review, and we hope to welcome you back in the future! Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Great hotel, perfect stay in a clean, convenient and comfortable historic hotel. Perfect location for walking to tourist attractions. Safe inside and out, great professional knowledgeable and friendly staff. Absolutely nothing negative to say!! Spacious rooms, comfy beds, great air conditioning with easy to control panel, and absolutely spotlessly clean! Shout out to Vanessa, LaShawn, and Courtney! And absolutely superb advice from maybe the best concierge in the city?? Deborah Sawyer was so helpful in helping make our girls getaway perfect! Will definitely return and stay and the Palmer House!
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Date of stay: July 2022Trip type: Travelled with friends
Room Tip: There are Walgreens everywhere though there’s an excellent hotel grab and go that has everything...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes
Helpful
+1
This hotel is terrible. Rooms are dated, carpet is dirty. Rooms smells. Staff is rude. Please avoid like the plague. The rooms are worst than a motel. I don't recommend this place under any circumstances. Pictures on booking website is not even close to the room they gave, when I requested a room like the one I booked they refused.
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Date of stay: October 2023Trip type: Travelled on business
Room Tip: Avoid this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded today
Dear Martin S, Thank you for sharing your experience with us. We're sincerely sorry to hear about your disappointing experience. This is certainly not the level of service and accommodation we aim to provide our guests. Your feedback is valuable, and we will use it to improve. Thank you for sharing your concerns. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There were many errors in service at this location. Room change issues, poor communication, laundry/dry cleaning service errors. As a Diamond member I have an expectation of outstanding service especially since I have worked at hotel front desk in the past, I understand what they ensure. Even with this the front office director, Vanessa Rivera resolved all of my issues with all her resources. The service recovery that she provided was extraordinary. My colleagues and I frequent Chicago for business and because of Vanessa we will return. Kudos to you ma’am! Thank you.
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Text all request and keep a log
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded yesterday
Dear Shawn W., Thank you for choosing to stay at Palmer House A Hilton Hotel! We greatly value our loyal Diamond members and regret that the service we offered was inconsistent. However, we're delighted that our front office director's exemplary assistance has encouraged you to return. We appreciate your positive rating and look forward to your next visit. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel building is one of the most beautiful spaces in the city. The history is incredible and you can't help but feel you've been transported into the 1920s when you sit in the lounge. We had an upgraded room on the 19th floor. The space was a good size and had beautiful city views from the multiple windows. I appreciated the large closet and additional seating. The bed was comfortable and bathroom was clean. The service was good although we waited more than 20 minutes at check-in.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 1 week ago
Dear Kira, It was such a pleasure to welcome you to Palmer House, A Hilton Hotel! Thank you so much for your kind words about our beautiful, historic facility. We just celebrated our 151st anniversary last year! Receiving recognition for our spectacular views, comfortable accommodations, and high standards of cleanliness is always appreciated. We regret the extended wait you encountered upon checking in, and we'll be sure to discuss your feedback with our Team to prevent an instance such as this from occurring in the future. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The ambience and history of the Palmer house is great and very unique. We stayed on the 16th floor in a double with double baths (nice touch) the room itself was great with additional space. When it came time to sleep you could hear other people in there rooms and a tv in the next room over. You can also hear the train! Needless to say not a very good night sleep! I would suggest management try to do something with the sound piece to get better reviews and repeat clients.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 1 week ago
Thank you for staying at Palmer House A Hilton Hotel and sharing your feedback. We're delighted you appreciated our hotel's historic ambiance and unique features. However, we sincerely apologize for the noise issues you encountered, which affected your sleep quality. We take your comments seriously and will work to address your concerns to improve the overall experience for our guests. We appreciate your valuable feedback, and we hope to have the opportunity to provide you with a more restful stay in the future. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We’re here for 3 nights. We often stay in historic hotels so we’re familiar with the quirks of grand old buildings. But our room is just odd. Why are there 3 mini fridges in it? Why don’t both sides of the bed have end tables and lamps instead of one giant side table with a corroded light? Why don’t all the outlets work? Why doesn’t the bedside clock light up at night? Why were we charged extra for a king bed but we have the tiniest bathroom I’ve ever seen in a hotel? Btw, the bath has plenty of chipped paint and tile and we had to call maintenance for a toilet that doesn’t flush properly. I think next time we’ll pay more attention to ratings. NOT a 4 star hotel!
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 1 week ago
Dear Citysusan, Thank you for offering feedback about your recent stay at our hotel. We're glad you enjoyed our lovely lobby area; however, we sincerely apologize you were disappointed with aspects of your stay. Your comments are important to us, and we'll use them as we continuously work to improve our guest experience. Given another opportunity, we look forward to regaining your confidence and welcoming you back for the visit you expected. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed there in 1999 so knew it was a great hotel Breakfast was great every day and served by the lovely.Jill who.also.gave us advise on Polish Triangle and went.there on Monday 4th September. Concierge was great and Deborah Sawyer the boss gave us a lot of useful advice and help, kudos to.her and also.Cameron. Would stay there again as so.cental
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 1 week ago
Dear Andy K, Thank you for sharing your experience from your recent stay with us. We're thrilled to hear that you had a great breakfast experience with Jill, and that our Team provided you with helpful advice and assistance. We appreciate your kind words and are delighted you will stay with us again. We look forward to welcoming you back for another enjoyable Palmer House A Hilton Hotel experience. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was odd to have velvet ropes for the 30+ minute winding line of people at check in, but they had a priority line for digital checkin so I was able ti dodge that luckily. I also thought it was odd that my room wasn’t ready when I arrived at 6pm. Then the oddity turned to real frustration, at 6am when I woke up and realized there was no in-room coffee, and room service won’t take the online order for another 30 minutes and then it’s a 45 minute wait, and the walk from my room to the lobby is 20 minutes round trip (yes it’s that big and poorly designed)….but front desk advised me they don’t have coffee out in the lobby either. There’s also a Starbucks here…but they’re closed. Have you ever been to a hotel that hadn’t thoughtfully planned multiple ways for guests to get coffee? This one planned multiple ways to keep me from it. I visit Chicago for work often. Last time at this hotel. …
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: It’s a nice place that fails to provide the basic services you expect at any hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 2 weeks ago
Dear Dan R, Thank you so much for your comments. It's unfortunate to hear that you didn't have a good time with us, and we apologize for any issues regarding our amenities during your visit. We are always looking for ways to improve, so we will keep your feedback about coffee and the room being ready on time in mind for the future. Please consider giving us another chance in the future, as we know that we can impress you. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
2 night stop as part of 28 day vacation in USA. Been visiting US for over 30 years and 3rd trip to Chicago, this is the worst hotel we have stopped at in Chicago and probably one of worst ever. Looks good and it’s got the history but staff very poor, ask a question, say good morning you will get a grunt. Room, corridors public areas cold. No coffee machine in rooms, water in sinks and shower tepid at best. Had breakfast both mornings, 1st morning poor, not very hot and fruit tasted as though not washed, strange metallic taste, toast good. 2nd day worse, think it was same fruit from day before, unwashed, and past it’s best. Eggs burnt on bottom and raw on top. Pancakes hard on outside probably reheated, not fresh. The only good thing I could say about this hotel was that Ashante who checked us in was professional, friendly and a credit to the Hilton organisation.…
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Go somewhere else, Chicago has plenty of good hotels. Visit this one to take pictures only.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Palmer House a Hilton Hotel
Responded 2 weeks ago
Dear jeffsI9263AJ, While we're pleased to hear that Ashante provided the excellent service we aim for at check-in, it is unfortunate that not everything about your stay was perfect. We sincerely apologize for any response from our staff that did not meet your expectations and that our breakfast selection wasn't to your preference. While we do not provide in-room coffee-makers at this time, Lockwood Express is off the lobby, and we recommend trying a delicious Lavazza coffee from them! Your feedback is greatly appreciated, and we hope for another chance to impress you in the future. Sincerely, Nate Hennig Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$188 - US$375 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palmer house hilton hotel chicago, hilton hotel chicago, hilton hotel palmer, palmer house chicago, chicago palmer house hilton, palmer house hilton chicago, palmer hilton house, hilton chicago, chicago hilton
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
1640
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Claim Your ListingPALMER HOUSE A HILTON HOTEL - UPDATED 2023 Reviews & Price Comparison (Chicago, IL) - Tripadvisor
Frequently Asked Questions about Palmer House a Hilton Hotel
Which popular attractions are close to Palmer House a Hilton Hotel?
Nearby attractions include The Art Institute of Chicago (0.3 km), Millennium Park (0.4 km), and Cloud Gate (0.4 km).
What are some of the property amenities at Palmer House a Hilton Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Palmer House a Hilton Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palmer House a Hilton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Palmer House a Hilton Hotel?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Palmer House a Hilton Hotel?
Conveniently located restaurants include The Dearborn, Cherry Circle Room, and Acanto.
Are there opportunities to exercise at Palmer House a Hilton Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Palmer House a Hilton Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Chicago.
Are any cleaning services offered at Palmer House a Hilton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Palmer House a Hilton Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Palmer House a Hilton Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.