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Palmer House A Hilton Hotel

9,539 reviews
#103 of 191 Hotels in Chicago
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Traveller (2585)
Room & Suite (987)
Dining (138)
Overview
  • Excellent41%
  • Very good33%
  • Average16%
  • Poor7%
  • Terrible3%
Travellers talk about
“executive level”(401 reviews)
“empire room”(147 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Palmer House A Hilton Hotel
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,539)Write a Review
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Traveller rating
3,513
3,019
1,423
711
364
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3,513
3,019
1,423
711
364
Show reviews that mention
All reviewsexecutive levelempire roomlockwood restaurantbeautiful lobbybeautiful hotelart institutethe loopclassic hotelstreet levelmillennium parklobby bara hilton honors memberrooms are smallan older hotellarger roomdowntown chicagotwo double beds
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1 - 5 of 9,030 reviews
Reviewed yesterday via mobile

We stayed for one night on February 17th 2018. It was very nice, quiet and the staff was very helpful. We would love to stay again. The only issue we had was the cable in our room was out so we couldn’t watch TV while...More

Thank Michelle M
Hotel's Favourite
Reviewed 18 December 2017

I just LOVE this property. This was my second trip to the Palmer House Hotel and I will be back again and again. THe hotel itself is just beautiful, and that first view of the fresco on the vaulted ceiling will always take my breath...More

Thank mma04c
Response from Ishawa S, Manager at Palmer House A Hilton HotelResponded 26 December 2017

We thank you for awarding us a PERFECT score on Trip Advisor. We are so happy that you enjoyed your experience and we cant wait to welcome you again in the near future. Thank you for sharing your experience.

Reviewed 2 days ago via mobile

This place was beautiful, but the staff were all less than accommodating. No one let me know about the $50 a night room fee that I would be getting back a week after my stay. And no one could sufficiently explain why when I asked...More

Thank Deliah K
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded yesterday

Thank you for taking the time to review your stay at The Palmer House! We truly apologize that you did not receive the typical Palmer House experience during your visit. We specialize in outstanding customer service and we are saddened to hear that we missed...More

Reviewed 2 days ago

is why you would want to stay here." While sitting there, in one of the most stunning hotel lobby's in Chicago, you can almost see and hear the past revelers that have come and gone throughout the hotel's illustrious 143 year history. A lobby rich...More

Thank Richard R
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded yesterday

Thank you for taking the time to review your stay at The Palmer House! We are pleased to hear that you enjoyed experiencing the atmosphere of our historic hotel. We specialize in outstanding customer service and our goal is an all-around positive guest experience. We...More

Reviewed 2 days ago via mobile

We stayed here for 4 nights in early February. This is an excellent hotel in great location. The staff from reception to bellboys are very friendly and great from getting directions from. We stayed on floor 23 which is the executive floor, AMAZING! Complimentary breakfast...More

Thank Paudisgirl1
Response from Alhaji A, Guest Relations Manager at Palmer House A Hilton HotelResponded yesterday

Thank you for taking the time to review your stay at The Palmer House. Not only do we appreciate hearing from you, but we know that other users will truly find your comments helpful in making their decision to stay with us! We hope to...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$122 - US$387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#48 Family Hotel in Chicago
#63 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$122 - US$387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Spa Hotel in Chicago
#32 Green Hotel in Chicago
#48 Family Hotel in Chicago
#63 Luxury Hotel in Chicago
#71 Romantic Hotel in Chicago
#75 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (2585)
Room & Suite (987)
Dining (138)
Pool & Beach (65)
Amenities (52)
Business Centre & Event Rooms (40)
Family and Play Areas (2)
Nearby
Downtown / The Loop
Often visitors' first stop in Chicago, The Loop is a
good starting point to sample the city's energy and
flavor. This central business district boasts
Michelin-rated restaurants, upscale hotels, premier
shopping, and enough arresting architecture to keep
your camera busy for hours. You won’t find too many
photo galleries of downtown Chicago without a shot of
Millennium Park and Cloud Gate (“The Bean”), one of
...More
Questions & Answers
Ask a question
LMHW
30 January 2018|
AnswerShow all 7 answers
Response from JoBelleChicago |
We’re here now and the Executive Club is terrible. I’ve experienced many clubs and this is by far the worst. The ‘evening appetizers’ were not appetizers but some horrible Chinese food. I mean awful orange chicken, a stir... More
1
Vote
Robert C
2 January 2018|
AnswerShow all 6 answers
Response from Ishawa S | Property representative |
Hello Robert C , I must say that I'm truly puzzled by your question for two reasons. I cant speak to other Executive floors that you have experienced and our employees are very friendly and personable. Please ask for... More
0
Votes
Lisa H
26 December 2017|
AnswerShow all 12 answers
Response from mbm5389 | Reviewed this property |
You can use valet parking that I think you reserve thru the Palmer House. We used SpotHero App to find public parking. Turned out it was the same garage as the valet uses. (124 S Wabash Ave). It is exclusive for Palmer... More
1
Vote
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Room Tips
"If you can, stay on an executive floor"
Read review
"Be a Hilton Honors member & use the app to select your room ahead of time."
Read review
"Inside rooms are quiet with no street noise"
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"Choose a room on the West Side. Also, if you stay higher up you can see the Willis Tower on occasion."
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