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“Uncle Reggie” at the front desk took good care of us. I asked him how to get to the Willis Tower. He not only gave us written directions, but highlighted them and gave us a bottle of water and a bag to carry our stuff....More
I stayed here with my family whilst vacationing in Chicago. It’s very modern and very clean.
Staff were very helpful. The hotel has a swimming pool, the maximum depth is only 4ft and it’s very small. Great for a quick swim or to let the...More
Response from Timothy G, Manager at Hilton Garden Inn Chicago Downtown/Magnificent MileResponded 3 weeks ago
Dear Valued Guest,
Thank you so much for taking the time to share your comments regarding your recent stay. I was pleased to hear you specifically enjoyed our convenient hotel location to navy pier/ many restaurants and attractions, the cleanliness of our rooms, pool facility,...More
Stayed here during a week in May ‘18. It’s in a pretty good location being close to the centre, the shops and Lou Malnati’s pizzeria (which is fantastic) but in light of the room rate it’s a pretty disappointing hotel; Lobby and general decor is...More
Our family loves Chicago. Visited for business and brought family along. Great location for walking and public transportation. Kids loved the pool. Friendly staff. Uncle Reggie took good care of us when we checked out.
While the location is fantastic and the price was lower than many nearby properties, this HGI fell short of expectations. The room was not thoroughly cleaned -- there was trash left in the garbage can, hairs on the bathroom ceiling, and the bed sheets were...More