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Hampton Inn & Suites Chicago - Downtown

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Traveller (331)
Room & Suite (365)
Dining (73)
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Overview
  • Excellent59%
  • Very good31%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“fire station”(456 reviews)
“fire department”(81 reviews)
“great location”(374 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from Hampton Inn & Suites Chicago - Downtown
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hampton Inn & Suites Chicago - Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
13 Jun14 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,706)
There are newer reviews for Hampton Inn & Suites Chicago - Downtown
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Traveller rating
1,468
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1,468
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All reviewsfire stationfire departmentgreat locationfree breakfastcorner suitebreakfast roomnavy pierhear sirensfresh fruitwithin walking distancelight sleeperhot breakfastchicago downtownhot tubbreakfast stafffront desk staffthe magnificent mile
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31 - 35 of 2,529 reviews
Reviewed 4 April 2018

The hotel went above and beyond with customer service. The complimentary breakfast was really good and in a nice setting. The pool was nice and warm. Only complaint is that the hot tub was not working and they do not plan to replace. Nice room...More

Review collected in partnership with Hampton
Thank carrie2rres
Response from Peter K, Front Office Manager at Hampton Inn & Suites Chicago - DowntownResponded 6 April 2018

Dear carrie2rres, Thanks for the review. We are very happy to see that you were so pleased with the great service we provide. We are always looking to create memories for our guests and we are glad you thought highly of the hotel. Apologies for...More

Reviewed 3 April 2018

Arrived early and checked in and was informed that a $75.00 hold a day would be placed on my card. I disagreed and both manager and general manager stated that this was standard practice for all hotels in indusrty. That statement was a lie. The...More

Thank Beverly S
Response from Ross G, General Manager at Hampton Inn & Suites Chicago - DowntownResponded 4 April 2018

Beverly S, Thanks for sharing your experience of your recent stay with us. Our team always strives to give the service our guests expect & deserve. I appreciate the comments as we are always looking for ways to improve the hotel & service we give...More

Reviewed 2 April 2018

The service was excellent throughout the hotel staff. At the front desk, Angelina, was an excellent ambassador for the Hampton Inn. We received very professional and customer focused service. Helpful in acquiring a room before checkin, providing a crib and extending our hour for departure....More

1  Thank NoMoreTuition
Response from Peter K, Front Office Manager at Hampton Inn & Suites Chicago - DowntownResponded 5 April 2018

Dear NoMoreTuition, Thanks for the feedback! We are very pleased you had an excellent experience with us and Angelina will be thrilled to hear the good graces. We pride ourselves in providing excellent service and we are glad we could live up to that for...More

Reviewed 1 April 2018

Very good, clean, friendly environment. Nice lobby good, clean and big rooms with excellent bathroom. Good swimming pool and sitting areas, near to almost all must visit places. Excellent breakfast. Overall a nice experience

Thank Farrukh M
Response from Peter K, Front Office Manager at Hampton Inn & Suites Chicago - DowntownResponded 5 April 2018

Dear Farrukh M, Thanks for the great score! Glad you had a nice experience with us and enjoyed the property. Thanks again for the feedback and we hope to see you back soon! Thanks, Peter

Reviewed 31 March 2018

great hotel if you are traveling with children they had a good .breakfast and the rooms were clean. The staff saw I was traveling with 2 children while checking in gave them snacks to hold them over until we went to dinner.More

Review collected in partnership with Hampton
Thank Audrey W
Response from Peter K, Front Office Manager at Hampton Inn & Suites Chicago - DowntownResponded 2 April 2018

Dear Audrey W, Thanks for the great review! We are pleased to see you had an excellent experience with us and were able to have a good time with the kids. We are happy to take the burden off your shoulders while you relax! I...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Concierge
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Sauna
Details
Price range
US$158 - US$431 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Family Hotel in Chicago
#27 Green Hotel in Chicago
#30 Business Hotel in Chicago
#44 Romantic Hotel in Chicago
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
US$158 - US$431 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Family Hotel in Chicago
#27 Green Hotel in Chicago
#30 Business Hotel in Chicago
#44 Romantic Hotel in Chicago
Room types
Suites, Kitchenette, Non-Smoking Rooms
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Traveller (331)
Room & Suite (365)
Dining (73)
Pool & Beach (25)
Amenities (47)
Business Centre & Event Rooms (3)
Questions & Answers
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Alibingo
1 May 2018|
AnswerShow all 4 answers
Response from Walter O | Reviewed this property |
From O'Hare airport take the Blue Line to the Monroe stop and the hotel is right there at the corner of Monroe and Dearborn. The trip costs $5 and takes about 30 minutes. It is a great way to travel and you get to see the... More
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cls143
19 April 2018|
AnswerShow all 6 answers
Response from Ross G | Property representative |
Hotel offers valet parking for $59 per night with unlimited in/out (no oversized/one height vehicles or motorcycles)
0
Votes
HRJ_br
23 January 2018|
AnswerShow all 4 answers
Response from jan_narasimhan | Reviewed this property |
No they don’t charge usually. But then it also depends on how many such boxes you get delivered over the course of few days that you stay there. Reasonable amounts should not cause any concern to them.
1
Vote
Room Tips
"City View room on top floor"
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"2 room suite is so spacious"
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"Stay away from fire station (west side)"
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"Don't make request, they will not honor them. Stay at your own risk."
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