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Elkwater Lake Lodge and Resort

189 reviews
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Traveller (29)
Room & Suite (30)
Pool & Beach (7)
Overview
  • Excellent40%
  • Very good28%
  • Average12%
  • Poor12%
  • Terrible8%
Travellers talk about
“cypress hills”(29 reviews)
“medicine hat”(16 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3.0 Star Hotel
All hotel details
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Reviews (189)Write a Review
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LanguageEnglish
72
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16
Show reviews that mention
All reviewselkwater lake lodgecypress hillsmedicine hathot tubloft suiteget awayfull kitchenfamily reunionski hillhidden valleybeautiful locationa great experienceparking lotnew managementfire pitmain floorvisitor center
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51 - 55 of 187 reviews
Reviewed 22 August 2016 via mobile

Spent 5 nights at the Lodge and plan on going back next year, maybe even for a winter trip. Staff was fantastic, friendly and efficient! Our loft suite was great, comfortable, clean and roomy. There were a few minor things but nothing to hinder our...More

Thank Tia N
Response from elkwater, Public Relations Manager at Elkwater Lake Lodge and ResortResponded 24 August 2016

Hi Tia - we are so glad you enjoyed your stay, and look forward to welcoming you back. Thank you for the great review. Gail Kesslar

Reviewed 14 August 2016

I originally called to book two cabins at the end of August. The person that I spoke to told me that they were too busy and could call me back (?!?!). I did not receive a callback. So, thinking that I wouldn't blame the hotel...More

Thank zoomzoomweregoin2016
Response from elkwater, Public Relations Manager at Elkwater Lake Lodge and ResortResponded 24 August 2016

Hi - we are so sorry that you had such a negative experience. We will speak with the employees in question, and work harder on training our staff to handle all issues in a better way. We will also look into the reasons for why...More

Reviewed 12 August 2016

Overall a great experience. However, because they don't have much competition in the area, the service is a little below average. The staff make it seem like they care about your needs; however, service is slow and lagging. I had to ask three times for...More

1  Thank Karol K
Response from elkwater, Public Relations Manager at Elkwater Lake Lodge and ResortResponded 24 August 2016

Hi Karol - we are glad you enjoyed your stay, and the beautiful Cypress Hills, but are sorry to hear that you had slow service with regards to getting towel service, and will work to ensure that our staff can better meet our clients needs....More

Reviewed 7 August 2016 via mobile

The rooms were decent and clean. I was happy with the price and the fire pit and the pool. I wasn't happy that I couldn't bring my bike into the room, with no secure storage. The front desk isn't the most friendly I have ever...More

Thank Lloyd B
Response from elkwater, Public Relations Manager at Elkwater Lake Lodge and ResortResponded 24 August 2016

Thank you Lloyd for taking the time to add a review. I am saddened to hear that our front desk staff were not friendly. It is something we strive to be, and we will be working to alleviate the problem for future visits. Your remark...More

Reviewed 4 August 2016 via mobile

Nice accommodations! Beautiful rooms. We stayed in a suite with a fireplace, hide-a-bed, comfortable queen bed. Bathroom was very small for a suite. Make sure you double check your bill before leaving as the front desk employees aren't fully trainedMore

Thank Schmop
Response from elkwater, Public Relations Manager at Elkwater Lake Lodge and ResortResponded 24 August 2016

Hi - thank you for your review. We have had a lot of new staff come on board this summer, and will be working closely with them during the off season to improve on their training. We appreciate you taking the time to let us...More

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Traveller (29)
Room & Suite (30)
Pool & Beach (7)
Hotel & Grounds (38)
Business Centre & Event Rooms (4)
Family and Play Areas (3)
Bathroom (1)
About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Meeting Rooms
Banquet Room
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Hot Tub
Heated pool
Bar/Lounge
Indoor pool
Details
Price range
US$111 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$111 - US$205 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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