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Hotel Soleil Pacifico

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Road Chulamar 105 KM, Puerto de San Jose 01001 Guatemala
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (180)
Pool & Beach (58)
Room & Suite (13)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 12/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Soleil Pacifico
Updated 12/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 4 hotels in Puerto de San Jose
Location
Cleanliness
Service
Value
Find your own tropical paradise on Guatemala’s Pacific coast at the all-inclusive Hotel Soleil Pacífico resort. Framed by beautiful black volcanic sand beaches, our tranquil beachfront resort has everything you need to settle into the rhythm of life by the sea – access to a private beach, three sparkling outdoor pools, massage treatments on the beach, a supervised kids club, tennis and volleyball courts and scenic grounds with swaying palm trees and exotic plants. Families, couples and groups come to this unforgettable, five-star destination to rediscover how special spending time together can be. Located less than 90 minutes from Guatemala City and historic Antigua, Guatemala, Hotel Soleil Pacífico offers an indulgent private sanctuary. Our 128 spacious guest rooms and suites all feature Wi-Fi, room service, classical decor and private balconies overlooking our lush grounds and swimming pools. Relax in the comfort of your room or sneak away for a dip in one of our Jacuzzis. Dine in the elegant Los Caracoles restaurant, sip cocktails at our Pez Vela Puerto’s bar or beachfront Oasis Bar, or spend an evening dining with friends at our ocean view restaurant, El Mirador. Enjoy a live show in our 600-seat air-conditioned theater. For additional privacy and comfort upgrade to one of our 22 private apartment-style bungalows. While staying at Puerto San José Guatemala’s largest all-inclusive hotel and the only resort hotel in the Chulamar Beaches, you’ll enjoy, a variety of services, the personalized attention of a gracious staff and a convenient location near the finest restaurants, attractions and Puerto’s fishing on Guatemala’s Pacific coastline.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Wifi
Paid internet
Hot bath
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Aerobics
Entertainment staff
Karaoke
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Picnic area
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Room service
Safe
Kitchenette
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish

Location

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190Reviews11Q+A17Room tips
Traveller rating
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Popular mentions
dyno P wrote a review Jan 2021
Bronx, New York1 contribution1 helpful vote
I tried to make a reservation through their WhatsApp number and it took them 24 hours to respond,the food was ok, snack bar choices were poor they need to really work on that, the staff was great. One very important thing don't buy the 30 premium drink package it's only for beer and beer only you're better off with the all inclusive, bathroom looked dated,this is a better option for anyone who lives in Guatemala but if you looking for a stunning beach luxurious atmosphere this is not the place
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
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Angelica M wrote a review Dec 2020
1 contribution1 helpful vote
I had multiple horrible experiences back to back at hotel soleil pacifico. To begin my birthday trip at hotel soleil pacifico, the drawer in the kitchen fell out of the track and busted my knee open. Then follwoing the next morning, we were woken up at 6am with construction over our bungalow. This was done every morning for 7 days from 6am to 10am. We have complained multiple times to the staff and they have never ceased the construction as promised. When housekeeping came to clean the room, they came 5 hours later leaving us out of the room longer than anticipated. They also left the door open the whole time while cleaning letting the huge cockroaches in the room. We told maintenance and they said they will send the fumagators the next day. Turns out that he did send the fumagators, but did not inform us when they were coming. The following morning when we finally were able to go back to bed after the construction stopped, we were woken up by coughing and feeling a choking sensation. I saw a cockroach on the floor ceasing up and thats when i knew they were putting the poison in the vents. we ran out of there quickly in our pjs. I was attacked by the mosquitoes that came through all the large cracks in the doors that i had to sleep with off on and a mosquito net every night. i also got a spider bite on my foot that caused an allergic reaction and i couldnt walk on it fir several days. We ate at their restaurant once and the service was HORRIBLE!! It took them almost 2 HOURS to get us chips with salsa and beans and a small appetizer bowl of ceviche. Then when we received the bill not only they included the alcoholic drink we never received but the waiter was arguing with us that we werent giving him enough propina (tip). which we shouldnt have gave any at all. After all of our events and we were checking out, i complained to the front desk of our experiences. i told her that we were going to stay at their other resorts that following week and if they can provide us with free shuttle service. They said they cannot. So i asked about comping us with any meals or resort amenities/activities. They said they cannot do that as well. They pretty much said they will bring it to their managers attention and just apologized. i am very unhappy with our experiences and how they treated us and disregarded out complaints throughout the trip. They will mever have my business again!!
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Date of stay: December 2020Trip type: Travelled with friends
1 Helpful vote
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Danny wrote a review Oct 2020
1 contribution
Just recently stayed in because my wife booked it for us thinking it looked nice in pictures. It looks nice in pictures and honestly the pool and green areas are well maintained but the room we stayed in was horrible, it smelled like humidity and the condition of the furniture inside the room was awful. The light switches barely worked and the balcony was dirty and dusty. The area outside the room was always noisy with staff carrying things around from one place to another throughout the whole day, since early morning to late at night. My baby kept waking up because of the constant noise. The floor outside the room was always wet for some reason and it was definitely not people coming back from the pool. Besides this, the lady that checked us in did not leave an open tab for our consumption during our stay at the hotel. The first night we had the "buffet dinner" we thought they were going to charge us at the end of our stay but we were wrong, the lady did not leave an open tab by mistake. She kept stalking us for a day and a half until we finally completed the process. It felt like they thought we were just going to run away and not pay or something. She made it very obvious that she was upset that the dinner wasn't paid for yet. The staff in general were very rude, especially those in the diner area. They're constantly looking at what you're doing and what you have on your plate from the buffet dinner. The buffet dinner was the most expensive I've paid for. I've traveled to many countries in Europe and USA and the price of the food is acceptable for what you get served, but the quality of the food served in this hotel is the lowest I have ever tried at any hotel. I could've cooked something better myself. It felt like low quality street food but overpriced. Q200.00 GTQ per person + 20% mandatory gratuities. That is around $25.00 USD. As cheap as the food was, you wouldn't want to go for a second round. The options offered in their a la carte menu were awful and unappealing.. Trust me, I love food and can almost eat anything that tastes good but not the food from this place. The elevator is in poor condition but we needed it for our baby's stroller. We had no other choice. The stay there is not cheap, considering what you get charged for food as well. I honestly wouldn't recommend this place to anyone. There are many other places in the area that are nicer with better food and great maintenance and staff. Don't give these people your hard earned money.
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Date of stay: October 2020
Rooms
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Shannon S wrote a review Feb 2020
2 contributions1 helpful vote
We just returned from Guatemala two days ago where we stayed at this hotel for five nights. We found the staff very nice and eager to please. Be forewarned, only about 10% of them speak English. The resort is nice and relatively well kept. There are little things like tiles lifting in the sidewalks, tiles missing from the pool, but at this price we weren't expecting The Four Seasons. The room could use some updating but was clean and kept very clean each day by housekeeping. We found the food at the buffets to be very good. A note to those traveling during the week. Friday, Saturday and Sunday there was a DJ at the pool, people dancing and a huge buffet for meals. Monday, the place completely cleared out as did our large buffet full of meal options. From then until we left on Wednesday, we ordered meals from a small, limited menu. The restaurant that provides snacks during the day closed, so no snacks either. I will say we thought the food ordered from the menu was better quality than the buffet though. We just didn't care for the fact that all of a sudden we had far fewer options and no snacks. Overall, we would return again with appropriate expectations for food during the week.
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Date of stay: February 2020
Value
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Response from Hoteles Soleil G, Customer service at Hotel Soleil Pacifico
Responded 19 Feb 2020
Dear Shannon, We appreciate the time you have taken to give us your comments regarding the experience you had when visiting us. We will take your observations into account and share them with the heads of the areas. We hope you come back soon. We're here to serve you! Best regards.
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Brum1308 wrote a review Oct 2019
Birmingham40 contributions22 helpful votes
Stayed here for 2 nights mid week, there were 10 adults, 5 kids and 2 babies. The hotel was lovely we had 4 double doubles and one room had a kitchen which was also an interconnecting room. The pool for kids would be excellent if it was covered or shaded, the water was bath water temperature, it felt like your feet were being burnt when you entered as it was a plastic walkway. The playground again would have been used if it had been shaded. We stayed mostly in the shallow pool next to the kids pool and because it was midweek we had the pool to ourselves, which was lovely with 5 under 8's and 2 babies. The food was lovely and a good selection for both breakfast and dinner, the drinks were good and the strawberry daiquiri in the evening was delicious. The beach is a short 5 minute walk from the breakfast restaurant and was lovely that it was private. Would I return... probably
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Date of stay: October 2019Trip type: Travelled with friends
1 Helpful vote
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Response from Hoteles Soleil G, Customer service at Hotel Soleil Pacifico
Responded 15 Oct 2019
Dear Brum1308, We appreciate the time you have taken to give us your comments and give us the feedback of your visit. You are helping us to detect areas of opportunity and improvement to offer an experience that exceeds the expectations of our guests. We look forward to having the opportunity to visit us again. If you consider that we can help you with something else, we stay tuned. Best regards.
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PRICE RANGE
US$89 - US$233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
soleil pacifico hotel san jose
LOCATION
GuatemalaEscuintla DepartmentPuerto de San Jose
NUMBER OF ROOMS
128
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Frequently Asked Questions about Hotel Soleil Pacifico
What are some of the property amenities at Hotel Soleil Pacifico?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel Soleil Pacifico?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Soleil Pacifico?
Yes, free parking is available to guests.
Are there opportunities to exercise at Hotel Soleil Pacifico?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Hotel Soleil Pacifico offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Soleil Pacifico?
The staff speaks multiple languages, including English and Spanish.
Is Hotel Soleil Pacifico accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.